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Project Manager
Location
California
Posted
115 days ago
Salary
$85K - $105K / year
Seniority
Senior
Job Description
Project Manager
Customer.io
• Translate high-level goals into clear project scopes, success criteria, timelines, and ownership structures • Coordinate cross-functional initiatives, managing dependencies, tradeoffs, and shifting priorities • Partner with technical stakeholders to implement workflow, tooling, and automation improvements • Lead the coordination of automation and AI-enabled initiatives from concept through adoption, ensuring they deliver measurable impact • Monitor progress, communicate updates clearly, and surface risks early • Support additional high-priority initiatives as company needs evolve
Job Requirements
- 3+ years of experience in project management, business operations, or a related role (or equivalent professional experience)
- Strong project management fundamentals, with the ability to translate ambiguity into structured plans and execute them within modern workflow tools.
- Experience driving cross-functional work across multiple stakeholders with differing priorities
- Comfort working within technical environments — able to engage with engineers, understand system constraints, and translate operational needs into clear requirements
- Working knowledge of workflow automation concepts (triggers, logic, APIs, integrations) and experience implementing lightweight automation or AI-enabled tooling
- Sound judgment when navigating problems of moderate scope, including knowing when to escalate
- Clear, consistent communication skills and the ability to adapt messaging to different audiences
- Highly organized, systems-minded, and action-oriented
- Located in the United States or Canada
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
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