Field Service Engineer – Medical Equipment
Location
United Kingdom
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer – Medical Equipment
Baxter International Inc.
• Install, service, repair and maintain products, distributed by Baxter/Hillrom. • Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units). • Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day). • Responsible for maintaining and documenting the assigned calibration equipment. • Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions. • Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development. • Be the technical expert and support for customers, account managers and engineers. • Provide technical feedback into contracts & tender submissions. • Review critical metrics regularly and adapt the working practices to ensure service level is maximised.
Job Requirements
- Degree or equivalent experience
- HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
- Strong attention to detail
- Strong verbal and written communication skills
- Good organisation and prioritisation skills
- Good proficiency in Microsoft Office (including Outlook, Excel)
- Good technical problem solving skills
- In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
- Demonstrable experience in meeting business critical timeframes and deadlines
- Successful experience in managing and engaging with customers
- Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Benefits
- Competitive total compensation package
- Professional development opportunities
- High importance is placed on work-life balance
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