Role Description The role involves managing clinical quality and risk-based quality frameworks, ensuring compliance with regulatory standards, and promoting a culture of quality across clinical trials. - Clinical Quality Management & Risk-Based Quality Framework - Design, implement, and continuously refine the NCCT clinical quality management approach. - Develop and operationalize risk-based quality management (RBQM) frameworks across clinical trial activities. - Define and maintain risk assessment methodologies to proactively identify and mitigate operational and compliance risks. - Establish standardized quality control processes embedded within clinical trial workflows. - Ensure consistent application of quality practices across sites, studies, and functional teams. - Centralized Monitoring & Data-Driven Quality Oversight - Develop and oversee centralized statistical monitoring programs to identify data anomalies, trends, and potential quality risks. - Establish key quality indicators (KQIs) and dashboards to monitor performance across clinical trials. - Provide real-time visibility into quality trends, risks, and performance gaps to NCCT leadership. - Partner with Technology and data teams to enhance analytics, reporting infrastructure, and automation capabilities. - Leverage data to enable proactive decision-making and early issue detection. - Quality Control, Issue Management & Continuous Improvement - Oversee quality control activities across clinical trial processes to ensure adherence to SOPs and protocol requirements. - Identify, track, and trend deviations, issues, and quality events across studies and sites. - Coordinate root cause analysis and corrective and preventive actions (CAPA) in collaboration with functional teams and enterprise QA. - Facilitate operational ownership and escalation of CAPAs, protocol deviations, and quality risks. - Drive continuous improvement initiatives to address systemic issues and enhance operational performance. - Ensure quality insights are translated into standardized processes and best practices. - Training, Investigator Enablement & Quality Culture - Partner with Clinical Trial Operations and enterprise stakeholders to reinforce training and competency development for investigators and study teams. - Identify common quality risks associated with new or inexperienced investigators and implement mitigation strategies. - Support development of training reinforcement mechanisms aligned with protocol adherence and regulatory expectations. - Promote a culture of quality, accountability, and operational discipline across NCCT. - Enterprise Quality, Regulatory & Compliance Coordination - Serve as the primary NCCT interface with enterprise regulatory, research QA, and corporate compliance functions. - Participate in cross-functional governance forums and establish standardized escalation and communication pathways. - Ensure alignment with enterprise policies, SOPs, and regulatory frameworks. - Proactively engage enterprise stakeholders in the design and execution of new operational models, studies, and initiatives. - Coordinate escalation of quality issues, risks, and compliance concerns through appropriate enterprise channels. - Support definition and execution of clear roles, responsibilities, and escalation pathways. - Partner with enterprise patient safety and quality teams to ensure relevant clinical trial quality and safety insights are communicated. - Inspection Readiness, Audit Support & Governance - Partner with enterprise QA and compliance teams to support inspection readiness and audit preparedness. - Provide operational quality insights, documentation, and data to support internal and external audits. - Participate in enterprise quality governance forums, including risk assessments, quality councils, and performance reviews. - Ensure NCCT maintains readiness for regulatory inspections through consistent application of quality practices. - Support responses to audit findings and regulatory inquiries in coordination with enterprise stakeholders. - Cross-Functional Integration & Operational Alignment - Embed quality principles across NCCT functions, including Clinical Trial Operations, Real World Data & Evidence, Business Development, and Technology. - Ensure quality considerations are incorporated into study feasibility, start-up, execution, and closeout. - Coordinate with enterprise shared services to address cross-functional risks. - Identify and resolve gaps in ownership, communication, and execution across functions. - Support scalable, standardized operating models that enable efficient growth without compromising quality. Qualifications - Bachelor’s degree in life sciences, healthcare, or a related field required. Requirements - 7+ years of experience in clinical research, quality management, or related roles within healthcare or life sciences. - Demonstrated experience in clinical quality management, risk-based monitoring, or centralized monitoring. - Experience operating within regulated environments (e.g., FDA, ICH-GCP). - Experience working within complex, matrixed organizations. - Experience collaborating with regulatory, compliance, or audit functions in a healthcare or research setting. Benefits - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

• Underwrite renewal business across ML product lines in accordance with company guidelines and performance targets. • Evaluate risk exposures, loss history, and operational data to determine appropriate pricing, coverage, and terms. • Provide quick and competitive quotes in alignment with distribution and market strategies. • Serve as a trusted partner to wholesale brokers by offering thoughtful underwriting guidance and responsive communication. • Maintain and expand a portfolio of high-performing broker relationships to drive retention and profitable growth. • Represent Counterpart at broker meetings, industry conferences, and networking events. • Work closely with fellow Risk Engineers and product teams to refine guidelines, pricing models, and coverage forms. • Identify market feedback and recommend enhancements to improve product offerings and underwriting strategy. • Bind renewal accounts through consistent engagement with brokers and effective management of the renewal lifecycle. • Maintain accurate and compliant documentation for all underwriting decisions.

• Provides strategic and operational leadership for clinical documentation programs • Supports quality reporting, severity of illness and risk of mortality (SOI/ROM), value-based reimbursement, and risk-adjusted outcomes • Oversees CDI/CDE staff and conducts documentation audits • Ensures compliance with regulatory and risk‑based reimbursement requirements • Identifies documentation gaps and trends and drives continuous improvement initiatives • Promotes operational efficiency and documentation excellence across the organization • Collaborates closely with physicians, coding teams, and CDI/CDE advisors to enhance documentation quality • Develops and delivers targeted education on documentation best practices

Role Description Zayo is looking for a rare operator — a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs. Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making — ensuring leadership has real-time clarity into performance, risk, and execution health. This is not just a maintenance role. This is a build-and-elevate role. Responsibilities/Ownership: - Build the Controls Engine for OSP Delivery - Architect and implement governance and controls frameworks supporting fiber construction programs - Establish operational guardrails ensuring consistency across markets and teams - Create scalable mechanisms to monitor schedule, cost, quality, and execution health - Identify systemic risk patterns and implement preventative controls - Drive accountability and performance discipline across project teams Leadership & People Management - Build and manage a team of nine control PMs - Define team structure, roles, and capabilities required to support expanding OSP programs - Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function - Establish and scale a high-performing Controls & Governance function aligned to business growth - Actively mentor team members, strengthening both technical capabilities and business judgment - Foster critical thinking, problem-solving, and systems-level ownership across the team - Continuously evolve team capabilities as systems, scale, and complexity increase - Encourage knowledge sharing and standardization across regions and programs Turn Data Into Decision Power - Design powerful/flexible dashboards providing real-time performance visibility - Translate complex operational data into clear insights and actions - Establish KPI frameworks measuring true delivery health - Enable leadership to identify risk, delays, and execution gaps quickly - Build reporting structures eliminating manual data inconsistencies Standardize How Work Gets Done - Drive consistent PMO workflows across the OSP lifecycle - Implement scalable templates, tools, and operating procedures - Reduce cycle time and rework through smarter process design - Ensure field execution and system workflows remain aligned - Lead change management tied to governance improvements Operate as a Cross-Functional Force Multiplier - Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems - Align operational execution with reporting and system capabilities - Lead structured working sessions to close process and visibility gaps - Influence across multiple teams and leadership levels - Act as connective tissue between execution teams and leadership Continuously Raise the Bar - Mature governance models as scale increases - Identify automation opportunities and eliminate manual dependencies - Implement feedback loops refining tools and workflows - Build a culture of transparency and accountability - Set the standard for operational excellence Qualifications - Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments - Minimum of five (5) years in senior program, operations, or governance leadership roles - Experience building or transforming operational controls and reporting frameworks - Demonstrated ability to standardize processes across complex organizations - Advanced expertise in Excel/Google Sheets and performance reporting - Strong executive communication and stakeholder influence skills Requirements - Deep familiarity with OSP fiber construction, and/or ISP networking delivery models - Experience with Salesforce, Sitetracker, or similar platforms - Background in PMO transformation or operational excellence - Experience building dashboards/reporting ecosystems from the ground up - Lean or Six Sigma experience Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave