• Underwrite renewal business across ML product lines in accordance with company guidelines and performance targets. • Evaluate risk exposures, loss history, and operational data to determine appropriate pricing, coverage, and terms. • Provide quick and competitive quotes in alignment with distribution and market strategies. • Serve as a trusted partner to wholesale brokers by offering thoughtful underwriting guidance and responsive communication. • Maintain and expand a portfolio of high-performing broker relationships to drive retention and profitable growth. • Represent Counterpart at broker meetings, industry conferences, and networking events. • Work closely with fellow Risk Engineers and product teams to refine guidelines, pricing models, and coverage forms. • Identify market feedback and recommend enhancements to improve product offerings and underwriting strategy. • Bind renewal accounts through consistent engagement with brokers and effective management of the renewal lifecycle. • Maintain accurate and compliant documentation for all underwriting decisions.

• Provides strategic and operational leadership for clinical documentation programs • Supports quality reporting, severity of illness and risk of mortality (SOI/ROM), value-based reimbursement, and risk-adjusted outcomes • Oversees CDI/CDE staff and conducts documentation audits • Ensures compliance with regulatory and risk‑based reimbursement requirements • Identifies documentation gaps and trends and drives continuous improvement initiatives • Promotes operational efficiency and documentation excellence across the organization • Collaborates closely with physicians, coding teams, and CDI/CDE advisors to enhance documentation quality • Develops and delivers targeted education on documentation best practices

Role Description Zayo is looking for a rare operator — a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs. Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making — ensuring leadership has real-time clarity into performance, risk, and execution health. This is not just a maintenance role. This is a build-and-elevate role. Responsibilities/Ownership: - Build the Controls Engine for OSP Delivery - Architect and implement governance and controls frameworks supporting fiber construction programs - Establish operational guardrails ensuring consistency across markets and teams - Create scalable mechanisms to monitor schedule, cost, quality, and execution health - Identify systemic risk patterns and implement preventative controls - Drive accountability and performance discipline across project teams Leadership & People Management - Build and manage a team of nine control PMs - Define team structure, roles, and capabilities required to support expanding OSP programs - Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function - Establish and scale a high-performing Controls & Governance function aligned to business growth - Actively mentor team members, strengthening both technical capabilities and business judgment - Foster critical thinking, problem-solving, and systems-level ownership across the team - Continuously evolve team capabilities as systems, scale, and complexity increase - Encourage knowledge sharing and standardization across regions and programs Turn Data Into Decision Power - Design powerful/flexible dashboards providing real-time performance visibility - Translate complex operational data into clear insights and actions - Establish KPI frameworks measuring true delivery health - Enable leadership to identify risk, delays, and execution gaps quickly - Build reporting structures eliminating manual data inconsistencies Standardize How Work Gets Done - Drive consistent PMO workflows across the OSP lifecycle - Implement scalable templates, tools, and operating procedures - Reduce cycle time and rework through smarter process design - Ensure field execution and system workflows remain aligned - Lead change management tied to governance improvements Operate as a Cross-Functional Force Multiplier - Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems - Align operational execution with reporting and system capabilities - Lead structured working sessions to close process and visibility gaps - Influence across multiple teams and leadership levels - Act as connective tissue between execution teams and leadership Continuously Raise the Bar - Mature governance models as scale increases - Identify automation opportunities and eliminate manual dependencies - Implement feedback loops refining tools and workflows - Build a culture of transparency and accountability - Set the standard for operational excellence Qualifications - Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments - Minimum of five (5) years in senior program, operations, or governance leadership roles - Experience building or transforming operational controls and reporting frameworks - Demonstrated ability to standardize processes across complex organizations - Advanced expertise in Excel/Google Sheets and performance reporting - Strong executive communication and stakeholder influence skills Requirements - Deep familiarity with OSP fiber construction, and/or ISP networking delivery models - Experience with Salesforce, Sitetracker, or similar platforms - Background in PMO transformation or operational excellence - Experience building dashboards/reporting ecosystems from the ground up - Lean or Six Sigma experience Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave

• Oversee clinical event intake, analyze trends, support malpractice carrier reporting, and collaborate cross-functionally to deliver insights to hospital partners • Receive, process, and accurately code SAFE hotline reports (near misses, adverse events, life saves) • Maintain electronic records and documentation for peer review and carrier reporting • Utilize risk management platforms such as Origami for event and claims reporting • Maintain clinician and hospital data in Clarity, Team Matrix, and other databases • Support data cleanup and process improvement initiatives • Prepare and submit reportable incidents and documentation to malpractice carriers • Ensure timely, accurate communication of claims-related information • Serve as a resource to clinicians, gathering event details and providing guidance • Provide backup support to Senior Risk Managers as needed • Analyze internal and external data (e.g., Candello) to identify risk mitigation opportunities • Develop reports highlighting trends, performance benchmarks, and organizational value • Coordinate retrieval of medical records and supporting documentation • Support Patient Advocacy Committee case preparation • Lead coordination of educational resources from external partners and insurers • Partner with Learning & Development to distribute risk and patient safety training