Maleda Tech logo
Maleda Tech

Connecting in demand IT talent with clients across the US

Senior Enterprise Account Manager

Location

United States

Posted

10 hours ago

Salary

$65 - $75 / hour

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Senior Enterprise Account Manager

Maleda Tech

• Own the health and performance of API connections with key hotel supply and connectivity partners, ensuring high uptime, low error rates, and reliable inventory flow. • Monitor diagnostics such as active and inactive hotel counts, error rates, and booking conversion issues, and lead the investigation when something looks off. • Perform advanced, second-level troubleshooting to identify root causes, then facilitate solutions between partners and internal engineering teams. • Build and execute commercial account plans that grow the business through each partner, optimizing hotel selection, rates, and content quality. • Develop technical roadmaps for connectivity enhancements and keep stakeholders aligned across both organizations through long, multi-party projects. • Think entrepreneurially about the next leg of growth at scale, and deliver measurable commercial outcomes rather than just operational activity.

Job Requirements

  • Hands-on hotel connectivity experience, gained at an OTA, a channel manager or connectivity provider, or a hotel chain with a connectivity background.
  • Deep, practical API experience with hotel or travel industry specifications, sufficient to carry a substantive technical conversation and perform second-level troubleshooting.
  • A genuine blend of technical fluency and commercial acumen, comfortable speaking to partners about both the integration and the business opportunity.
  • Strong project management skills, with a track record of aligning many stakeholders across large, year-long initiatives.
  • Roadmap thinking with a clear focus on measurable impact.
  • An entrepreneurial mindset suited to working within broad guardrails at a dynamic, fast-moving company.

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