Senior Director, Technical Program Management -Ai/ML (Remote Eligible) Are you interested in leading programs that deliver on critical business goals and build large scale data products & platforms? At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team As a Sr. Director of Technical Program Management (TPM) in Capital One's Intelligent Foundations and Experiences team, we're looking for someone that can help us build the next-generation Generative AI platform and tools as the backbone of the company's AI Information. This strategy is fundamental for our technical organization to embrace AI and Machine Learning in unique and pioneering ways, and for Capital One's lines of businesses (like credit card, retail banking, auto finance) to deliver high reliability, real-time delightful experiences for our customers. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve. Our TPM Sr. Directors have: - Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle - Experience building and leading a world-class team of technical program managers with a mission to power, intelligent experiences for our customers and associates - Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions - Exceptional communication and collaboration skills - Excellent problem solving and influencing skills - A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker - Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice - Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives - Deep focus on execution, follow-through, accountability, and results - Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done. - Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications - At least 9 years of experience in technical program management - Bachelor's degree Preferred Qualifications - 9+ years of experience designing and building data-intensive solutions using distributed computing. - 5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture. Preferably using AWS. - 5+ years experience building on high-scale, low-latency data platforms - 5+ years of experience with Agile delivery - 5+ years years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact - Experience in building systems & solutions within a highly regulated environment - Bachelor's degree or higher in a related technical field (Computer Science, Software Engineering) - AI/ML industry impact through conference presentations, papers, blog posts, open source contributions, or patents At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $245,100 - $279,800 for Sr. Director, Technical Program Management Remote (Regardless of Location): $245,100 - $279,800 for Sr. Director, Technical Program Management Cambridge, MA: $269,600 - $307,700 for Sr. Director, Technical Program Management McLean, VA: $269,600 - $307,700 for Sr. Director, Technical Program Management San Francisco, CA: $294,100 - $335,700 for Sr. Director, Technical Program Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Role Description This role is responsible for driving end-to-end program management and marketing execution for Direct go-to-market (GTM) initiatives. The Marketing Program Manager operates as the central orchestrator across cross-functional teams, translating strategic direction into actionable marketing plans and ensuring high-quality, timely execution of campaigns across channels. The role sits at the center of our client's Devices marketing ecosystem, enabling alignment, operational excellence, and measurable impact against growth objectives. Key Responsibilities - GTM Strategy & Execution - Operationalize go-to-market strategies for our client's devices, including evergreen growth initiatives such as upgrade pathways and upsell or attach motions. - Develop and manage marketing calendars, messaging frameworks, and execution plans. - Ensure alignment between strategic objectives and campaign delivery across digital and direct-to-customer channels. - Program & Project Management - Lead end-to-end program management for multiple concurrent marketing initiatives. - Coordinate across cross-functional stakeholders including marketing, creative, and integrated marketing communications teams. - Manage timelines, dependencies, risks, and deliverables to ensure successful execution. - Establish and maintain operating rhythm including reviews of business (ROB), quarterly planning, and launch checkpoints. - Track and report on progress using dashboards, tools, and structured reporting mechanisms. - Stakeholder Alignment & Communication - Serve as the central point of coordination and accountability for GTM programs. - Drive transparent communication and facilitate decision-making across stakeholders. - Present plans, project updates, and results to internal teams. - Messaging & Creative Alignment - Review and provide feedback on messaging, creative assets, and campaign deliverables. - Ensure consistency, clarity, and alignment with customer-centric and benefit-led messaging strategies. - Partner with creative studios and IMC teams to enhance storytelling quality and campaign effectiveness. - Performance Measurement - Contribution to monthly business performance targets tied to marketing outcomes. - Timely delivery of projects and campaigns against defined milestones. - Quality and accuracy of work outputs. - Stakeholder feedback on collaboration, communication, and execution effectiveness. Unique Selling Points - Central role within Surface marketing, offering end-to-end ownership of GTM programs. - High visibility across cross-functional teams and leadership stakeholders. - Opportunity to directly influence marketing strategy execution and business growth. - Exposure to full marketing lifecycle including planning, messaging, creative development, and launch execution. - Strong alignment with modern marketing operations, including integration of AI tools and data-driven workflows. Qualifications - Bachelor’s degree in Business Administration, Marketing, or a related field. - PMP or PMI certification preferred. Requirements - Experience in cross-functional program or project management within marketing or go-to-market environments. - Experience supporting campaign execution, marketing operations, or product launch initiatives. - Program and project management including timeline, dependency, and risk management. - Marketing operations and campaign execution (planning, calendars, asset workflows). - Stakeholder coordination and cross-functional alignment. - Data tracking, reporting, and dashboard management using tools such as Excel or equivalent. - Messaging and creative evaluation to ensure alignment with strategic objectives. Candidate Requirements - Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. - Strong organizational and operational execution capabilities. - Proactive approach to identifying risks, gaps, and improvement opportunities. - Ability to work independently with minimal oversight while maintaining high accountability. - Experience collaborating with agency partners or creative teams. - Familiarity with modern productivity tools, including AI-enabled platforms such as Copilot, to improve efficiency. Assessment Process - Up to two interview rounds conducted via Microsoft Teams (audio only). - No pre-interview preparation required.

• Lead programs that deliver on critical business goals and build large scale data products & platforms • Help build the next-generation Generative AI platform and tools as a backbone of the company’s AI Information • Work to pave the way for an expanding TPM discipline within the team • Build and lead a world-class team of technical program managers • Lead technology focused discussions with senior leadership by providing valuable insights and recommendations • Simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives • Collaborate across different functions, organizations, and reporting boundaries

• Assist with the design and development of comprehensive shared service programs, including defining business requirements, defining milestones, and success criteria. • Manage all aspects of the Shared Services Projects, including communication management, change management, user acceptance testing, risk management, and project reporting. • In cooperation with OSV’s Learning and Development team, develop training materials, documentation, and resources to support initiatives, ensuring that all materials are accurate, engaging, and effectively communicate critical concepts. • Coordinate and facilitate training sessions, workshops, and webinars for internal Shared Services teams, providing guidance on best practices, processes, and tools. • Establish mechanisms to assess program effectiveness, solicit feedback from stakeholders, and adjust as needed to improve outcomes. • Work closely with various teams within OSV to align programs with overall business goals and strategies. • Ability to manage, configure, and optimize project management software to support project teams in planning, executing, and tracking projects efficiently. • Ability to systematically identify, analyze, and enhance processes, products, or services over time to achieve better performance, efficiency, and quality.