Boston Children's Hospital is one of the United States’ largest pediatric medical centers. The specialty hospital in Boston, Massachusetts, was established in
Patient Access Liaison
Location
Massachusetts
Posted
2 days ago
Salary
$19 - $27 / hour
Seniority
Entry Level
No structured requirement data.
Job Description
Patient Access Liaison
Boston Children's Hospital
Title: Patient Access Liaison Location: Waltham United States Job Description: Status Full-Time Standard Hours per Week 40 Job Category Administration Regular, Temporary, Per Diem Regular Pay Range $19.06-$27.64 Hourly Office/Site Location Waltham Remote Eligibility Part Remote/Hybrid At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. This position is hybrid, approximate 50% of time on site at Waltham upon completion of training. Position Summary: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. Our BCH Specialty Department Contact centers handle patient access requests for Boston Children’s Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care. Key Responsibilities: - Provides centralized scheduling services for a BCH Specialty Department Contact center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. - Interact with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. - Register patients by collecting patient and insurance information. - Gather pertinent information for prescription and refill requests. - Receive routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action - Attend and participate in team meetings as required. Contributes by making suggestions for process improvements Minimum Qualifications Education: - High-school diploma or GED. Experience: - One (1) year of related customer service experience, preferably in a call center environment or healthcare setting. Required - Scheduling experience in a healthcare setting. Preferred. - Experience with Epic Systems preferred. - Experience with CISCO call center software preferred - Basic knowledge of Microsoft Office Suite. This role is currently eligible for a Sig-on Bonus of $1,500 for full time positions (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 12 months) The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork. Boston Children’s Hospital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, pregnancy, national origin, ancestry, ethnicity, age, disability, military or veteran status or any other classification protected by law in hiring, promotion, compensation and other terms and conditions of employment. Boston Children’s Hospital collects and maintains information regarding gender, race, and ethnicity for equal opportunity compliance purposes. Boston Children’s Hospital also is subject to various government recordkeeping and reporting requirements for the administration of civil rights laws and regulations.
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