Queen's University

Role Description The Donor Engagement Officer strengthens donor relationships and fosters deeper engagement with Queen's community of supporters. Their work builds donor satisfaction, long-term loyalty, and sustained philanthropic support. This role leads and supports a range of donor relations activities—relating to acknowledgement, recognition, stewardship, and engagement—with a focus on delivering a meaningful and positive donor experience. This includes but is not limited to the development of the advancement of the naming program and ongoing work in donor communications and events. The Officer upholds the university's reputation for excellence in donor relations, ensuring donors feel valued, recognized, informed of their impact, and integrated with the university community, ultimately inspiring continued and increased giving to the university. Working closely with the Director, Donor Experience, and collaborating with Central Advancement and benefit areas, the Officer ensures donor experience activities are executed and aligned with industry standards and strategic goals. Building strong internal partnerships is essential to advancing the university's fundraising and engagement priorities. This position recommends, creates, and implements key aspects of development programs, including developing and implementing goals and strategies to maximize funding for priorities. This position identifies, evaluates, and recommends approaches to gaining or deepening relationships with current and prospective donors. The schedule for this position requires the incumbent to work evenings and weekends. Qualifications - Four-Year Bachelor Degree or equivalent. - Trade certification, qualification, or ongoing learning to remain ahead of changes in technology or emerging fields. Requirements - More than 3 years and up to and including 5 years of experience. - Experience developing and/or implementing fundraising and/or major gift plans considered an asset. - Experience in client and/or customer experience functions considered an asset. - Knowledge of relationship building, fundraising and stewardship considered an asset. - Previous experience building relationships with donors considered an asset. - A CFRE (Certified Fund Raising Executive) certification considered an asset. - Consideration may be given to an equivalent combination of education and experience. Job Knowledge and Requirements - Knowledge of concepts and principles in a specialist field typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience. - Provide effective consultation and advice on non-straightforward and/or complex issues. - Interaction with others requires interpersonal skills and the ability to understand and influence. - Adapt messages to meet the different needs of different audiences. - Build relationships, trust, and credibility. - Prioritize and distribute work to deliver objectives on time and to the highest standard. - Identify in advance when the intended results may not be achieved and develop a plan to address the gaps. - Actively participate in project team meetings and develop individual and unit project plans. - Lead procedural or technological change within a unit. - Identify opportunities to improve the effectiveness and efficiency of work processes. - Seek information and input to fully understand the cause of problems. - Appropriately assess risks before making a decision. - Contribute to the creation and evaluation of possible solutions. - Take action to remove obstacles and address problems before they impact performance and results. - Apply equity, diversity, accessibility, inclusion, and Indigenization considerations to decision making and planning. - Promote a work environment that is free from sexual violence, harassment, and discrimination, and show empathy for those who have experienced trauma. Employment Equity and Accessibility Statement The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada. The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Role Description Reporting to the Chief Advancement Officer, the Organizational Change Manager (OCM) is responsible for leading, directing, coordinating, and providing visibility into Advancement’s change management efforts. The OCM develops and implements organizational change strategies with a focus on the people impacts of change, supporting organizational readiness, employee engagement, leadership alignment, and the successful adoption and sustainment of change initiatives. The OCM is a self-motivated individual with strong communication skills who continuously strives for results and champions relationship building with diverse constituents across the university community. The OCM is responsible for embedding organizational change management practices into Advancement’s operations to support successful adoption of new ways of working while minimizing resistance to change. The OCM is primarily focused on helping constituents understand, adapt to, and integrate new practices, processes, tools, and initiatives that significantly impact people, processes, systems, and technology. Working closely with project teams, business leaders, and senior Advancement leadership, the OCM will define, develop, and maintain organizational change management tools, templates, standards, and best practices that enable project teams to effectively plan, execute, and sustain change, and to self-manage OCM activities across diverse initiatives. Qualifications - University degree with a concentration in organizational development, change management, or related field preferred. - Minimum five years of progressive experience leading complex, cross-functional organizational change management initiatives in a matrixed environment. - Professional designation in change management (PROSCI, CCMP or equivalent) is considered an asset. - Demonstrated experience in strategy development and implementation, project planning and analysis. - Proven record of accomplishment in assessing organizational impacts and translating findings into actionable change strategies. - Proven leadership experience, including the ability to define and communicate change strategies. - Proven experience developing and implementing integrated communication strategies. - Demonstrated understanding of and commitment to ethical standards and privacy requirements. - Consideration may be given to an equivalent combination of education and experience. Requirements - Develops and leads the utilization of a structured change management methodology. - Creates a change management strategy for Advancement, including a change action plan and communications strategy. - Oversees the development, coordination, and monitoring of change action plans for each initiative. - Conducts thorough investigations to identify key constituents impacted by the change. - Assesses readiness for change and identifies pitfalls and potential points of resistance. - Organizes, develops, and conducts workshops with constituents to get input on the change. - Creates compelling cases for change and investment. - Builds and maintains strong relationships with constituents. - Identifies and provides consultative advice and guidance for change agents. - Promotes ongoing learning regarding change management. - Develops measurement criteria for evaluating change action plans. - Ensures quantitative assessment of change success and adoption. - Prepares and oversees the communication of Advancement changes. - Creates a positive and inclusive work environment. - Keeps up to date with change management best practices. - Plans, prioritizes and manages the work of employees. - Undertakes other duties and special projects as required. Benefits - Commitment to employment equity and diversity in the workplace. - Support in recruitment processes for applicants requiring accommodation.

Role Description Reporting to the Director, Prospect Development, the Associate Director, Prospect Management is responsible for providing operational leadership in transforming prospect data into actionable insights that drive strategy and decision-making to advance the University’s fundraising success. This role partners closely with frontline fundraisers and Advancement leadership to provide strategic prospect management support and ensure disciplined portfolio management, prospect assignment governance, and pipeline movement through a combination of data analytics, reporting, trend analysis, and continuous improvement of prospect management systems and workflows. Duties and Responsibilities: - In consultation with the Director, Prospect Development, leads the prospect management program, managing strategic prospect assignment, portfolio composition, and prospect movement to maximize fundraising potential. - Sets prospect management priorities to support campaign goals and partners with prospect research to provide multi-faceted views on portfolios and pipelines. - Serves as a trusted advisor and subject matter expert to frontline fundraisers and Advancement leadership, recommending prospect assignments, reassignments, and clearances based on business rules. - Advises senior Advancement leadership on prospect management strategy through analysis of donor capacity, engagement, and portfolio performance. - Supports a data-driven decision-making culture, providing university leaders with insights that inform campaign strategy, pipeline development, and fundraising opportunities. - Independently identifies, devises, and implements strategic plans to advance short and long-term priorities in support of Advancement and university fundraising goals. - Develops, implements, and maintains prospect management policies, procedures, and standards to ensure fundraising activities follow best practices. - Leads analysis of prospect and pipeline data, assessing portfolio health, solicitation progress, and other performance metrics. - Documents and prioritizes data needs, identifies process gaps, and implements improvements to enhance CRM functionality. - Develops and manages systems and procedures to identify and evaluate potential major and principal gift donors. - Trains staff on prospect management concepts, portfolio/proposal best practices, and effective use of CRM. - Partners with Advancement teams to ensure appropriate data access, definition, documentation, governance, and reporting. - Develops clear and measurable key performance indicators (KPIs) and goals for Prospect Management engagement strategies. - Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance, and coaching. - Manages performance by establishing performance standards and conducting talent reviews. - Assesses staff training and development needs and ensures that employees receive necessary training. - Investigates, addresses, and resolves employee/labour relations issues. - Undertakes other duties as assigned and in support of the unit and/or department. Qualifications - University degree. - Minimum five years of progressive professional or managerial experience in fundraising, prospect research, or data analytics. - Clear understanding of and strict adherence to ethical fundraising standards and supporting legislation. - Demonstrated expertise in prospect management, portfolio optimization, and leveraging data to drive strategic decision-making. - Proven ability to analyze complex datasets and translate findings into actionable recommendations. - Experience leading continuous improvement initiatives and optimizing systems and workflows. - Proven leadership and management experience. - Experience preparing briefing notes, proposals, and other fundraising materials. - Proven experience in strategy development and implementation. - Proven experience leveraging and optimizing CRM and data management systems. - Advanced knowledge of operating systems including Office 365 and database packages. - Knowledge of the Canadian philanthropic and university environment. - Consideration will be given to an equivalent combination of education and experience. Requirements - Strong alignment with Advancement values: Integrity, inclusivity, accountability, collaboration, and service. - Demonstrated commitment to fostering a diverse and inclusive work environment. - Ability to work effectively and collaboratively at all levels across the university. - Ability to manage multiple projects simultaneously and prioritize high-impact initiatives. - Highly motivated and results-driven individual. - Strategic and innovative thinker. - Advanced analytical, interpretive, and problem-solving skills. - Superior written, verbal and interpersonal communication skills. - Impeccable attention to detail and accuracy. - Ability to identify and respond to the needs and interests of varied audiences. - Adept at leveraging data and prospect intelligence. Benefits - Employment equity and diversity in the workplace. - Support for applicants requiring accommodation during the recruitment process. Company Description Queen’s University is the Canadian research intensive university with a transformative student learning experience. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.