Booz Allen Hamilton is an award-winning provider of strategic innovation, management consulting, technology, and engineering services. Founded in 1914, the comp
User Support Specialist
Location
Texas
Posted
2 days ago
Salary
$69.4K - $158K / year
Seniority
Senior
Job Description
User Support Specialist
Booz Allen Hamilton
Title: User Support Specialist Location: San Antonio United States Job Description: The Opportunity: As a digital transformation professional, you know that implementing improved digital initiatives with effective user support is crucial for your client's future. You're eager to apply your experience and environmental knowledge to develop creative solutions. We're looking for someone like you to apply your knowledge and help organizations solve their traditional business challenges with new digital strategies and solutions. As a digital transformation specialist on our team, you'll be trusted to translate user needs to software requirements by guiding development of enterprise platforms. Using effective requirement capture techniques you'll work closely with key stakeholders and other technical professionals to develop and contribute to transformative system solutions. In this role, you'll directly impact Air Force by accelerating capability by translating user needs into system requirements and resolving user issues with system insight. With opportunities to learn new tools and skills, we focus on growing and collaborating as a team to make the best solutions for our customers. Work with us as we implement new technologies to change DAF environmental management for the better. Join us. The world can't wait. You Have: - 3+ years of experience in Air Force environmental system or process support - Experience providing guidance on enterprise systems to DoW personnel - Knowledge of EESOH-MIS system - Ability to develop and maintain user-focused training materials - Ability to provide user-focused support to resolve in-system issues and provide resolution assistance through direct user engagement or escalation of system and training gap - Secret clearance - Bachelor's degree Nice If You Have: - Experience with system testing, including drafting and execution of test scripts - Ability to work on a dispersed team - Bachelor's degree in Environmental Science Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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