Role Description We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions. - Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. - Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. - Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. - Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. - Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. - Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. - Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. - Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. - Support planning and execution of programs and cross-team initiatives from initiation through delivery. - Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures. Qualifications - 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function. - Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments. - Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making. - Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions. - Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization. - Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models. - Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools. - Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams. - Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning. Requirements - Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries. - Experience supporting product organizations with recurring revenue and SaaS business models. - SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications. - Experience supporting global product and engineering organizations. Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period. - Matching 401K program - 100% match on 4%. - Employee Stock Purchase Plan after one year of service. - Flexible Time Off & Company Holidays. - Entrepreneurial work environment partnered with high growth career opportunities.

Role Description The Senior Commercial Strategy & Category Insights Manager is a strategic leader responsible for driving growth through comprehensive category, consumer, shopper, and market analysis. This role serves as the organization’s go-to expert in category management and insights, translating complex data into clear strategic direction on where to play and how to win. This leader partners closely with Sales, Marketing, and cross-functional teams to shape commercial strategy, inform innovation, and develop compelling, insight-led selling stories that enable success with retail partners. The role combines deep analytical rigor with strong storytelling and influence, ensuring insights are consistently converted into decisive actions and measurable business impact. Main Responsibilities - Category & Demand Landscape Analysis: - Lead in-depth analysis of market trends, shopper behavior, and competitive dynamics across categories. - Synthesize consumer, shopper, category, and competitive insights to identify growth opportunities and unmet needs. - Quantify and prioritize opportunities based on strategic and financial impact. - Maintain a forward-looking view of category risks and opportunities. - Insights Generation & Strategic Translation: - Utilize advanced analytics to generate actionable insights that inform business decisions. - Translate data into clear strategic recommendations, including “where to play” and “how to win.” - Simplify complex data into compelling, actionable narratives for stakeholders. - Embed insights into key commercial decisions, ensuring they drive measurable outcomes. - Commercial Impact & Selling Stories: - Develop compelling, insight-led selling stories for new and existing products across retail channels. - Connect consumer and category insights to retailer growth opportunities. - Partner with Sales to tailor stories by customer and channel. - Support customer meetings and drive opportunities for category captaincy with top accounts. - Strategic Planning & Growth Agenda: - Contribute to annual and long-range strategic planning processes. - Identify and shape growth opportunities across key demand spaces, segments, and occasions. - Inform brand, pricing, promotion, and pack architecture strategies. - Lead Idahoan’s space and shelving strategies to maximize category and brand performance. - Innovation & Activation Guidance: - Identify high-potential demand spaces to inform innovation pipelines. - Provide insight-driven recommendations on product concepts, messaging, and positioning. - Ensure innovation aligns with consumer needs, shopper behavior, and category opportunities. - Shopper & Consumer Insights Leadership: - Serve as the internal expert on consumer, shopper, and category behavior. - Translate insights into actionable retail and marketing strategies. - Develop frameworks around jobs-to-be-done, occasions, and segmentation. - Inform promotional strategies and key seasonal/event-based opportunities. - Market Intelligence & Organizational Influence: - Educate and inform the commercial organization on category and brand performance. - Act as a strategic thought partner across Sales, Marketing, and Category teams. - Influence stakeholders to act on insights with clarity and conviction. - Champion best practices in analytics, storytelling, and insight activation. - Education & Capability Building: - Train and educate cross-functional teams on category insights, tools, and best practices. - Elevate organizational capability in data literacy, storytelling, and decision-making. - Drive adoption and usability of category management deliverables. Key Performance Indicators - Impact of insights on marketing, sales, and innovation decisions - Effectiveness of selling stories and category management deliverables - Adoption and performance of space and shelving strategies - Contribution to new item success, distribution gains, and category growth - Stakeholder satisfaction and engagement with insights - Measurable business impact from insight-driven initiatives Qualifications - Bachelor’s degree required (Business, Marketing, Analytics, or related field); MBA preferred - 5–8+ years of experience in Category Management, Commercial Strategy, or Insights within CPG - Strong experience with syndicated data (Circana, Nielsen/IRI) and retailer POS data - Experience with shopper data platforms (e.g., 84.51°, Dunnhumby, EYC, Stratum) - Advanced Excel and PowerPoint skills; strong data visualization capabilities - Experience with space management tools preferred - Ability to leverage AI tools (e.g., Copilot, Claude) to enhance insights and productivity Core Competencies - Strategic thinking and growth mindset - Advanced analytics and insight generation - Storytelling and communication excellence - Commercial acumen and customer orientation - Cross-functional collaboration and influence - Innovation and problem-solving orientation - Ability to simplify complexity into action - Strong execution, prioritization, and urgency Benefits - Bonus Potential - Medical, Dental, Vision Insurance for full-time team members - PTO (Vacation, Sick, and Holidays) for full-time team members - 401K match - Company paid disability and life insurance policies - Paid maternity and parental leave Approach to Flexible Work The majority of our roles are primarily located in one of our manufacturing facilities or in our corporate office in Idaho Falls, Idaho, offering us the ability to effectively collaborate, innovate, and develop the next leaders of Idahoan Foods. While we want to capitalize on purposeful in-person days, we also value flexibility and appreciate that it can mean something different to everyone based on your unique circumstances. That’s why at Idahoan we focus on meaningful conversations between you and your manager to identify what works best for the business, team, your role, and your personal needs. Within our manufacturing workforce, we follow our process for time off requests and working within our attendance policy. Those same elements apply outside of manufacturing, but your position may offer some additional flexibility to work remotely at times. Equal Opportunity We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.

• Execute the renewals process for a portfolio of subscription customers, leveraging proven strategies that support revenue retention while maintaining customer trust • Manage customer communications, support pricing discussions, and address objections to facilitate successful on-time renewals, expansions, and cross-sells • Partner with Customer Success to review account health and usage data ahead of contract end dates, identifying renewal risk and growth opportunities • Initiate proactive outreach to customers at defined intervals prior to contract expiration (90, 60, and 30 days) to ensure renewals are completed on schedule • Conduct renewal and contract change discussions with customers, applying defined negotiation parameters and escalating complex situations as needed • Respond to questions from customers on any aspect of the renewal including contract amendments, contract expansions, and contract contractions • Generate, review, and send renewal quotes to customers to ensure timely processing through procurement, resulting in issuance of PO to drive renewal to on-time closure • Track contract cancellations and document reasons for loss • Collaborate with cross-functional teams, including Customer Success, Sales, Legal, and Finance, to identify opportunities that reduce operational friction and improve efficiency in renewals, expansion, and cross-sell processes • Maintain all required CRM data, including but not limited to tracking customer interactions and managing renewal opportunities • Conduct all business in accordance with FinQuery policies and procedures • Complete all other duties as assigned

• Build and maintain trusted advisor relationships with client stakeholders. • Lead executive and steering committee meetings. • Understand client business objectives and align solutions to strategic priorities. • Manage stakeholder expectations and drive customer satisfaction. • Oversee a portfolio of Dynamics 365 implementation and transformation programs from initiation through deployment. • Ensure scope, schedule, budget, quality, and risk objectives are achieved. • Coordinate activities across business, functional, technical, and project teams. • Facilitate issue resolution and decision-making processes. • Collaborate with Solution Architects and Delivery Leads to ensure successful solution execution. • Monitor project health, risks, dependencies, and resource requirements. • Ensure adherence to delivery methodologies, governance standards, and best practices. • Support change management and organizational adoption initiatives. • Identify opportunities for additional services and business value realization. • Support account planning, opportunity development, and proposal activities. • Participate in discovery workshops, assessments, and executive presentations. • Contribute to revenue growth and client retention strategies. • Monitor engagement profitability, forecasts, and resource utilization. • Manage contract compliance, scope management, and change requests. • Ensure achievement of financial and operational objectives.