FinQuery, Formerly LeaseQuery logo
FinQuery, Formerly LeaseQuery

One single platform for total visibility into your largest areas of spend-leases, contracts, & software subscriptions.

Renewals Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

2 days ago

Salary

PEN1K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Renewals Manager

FinQuery, Formerly LeaseQuery

• Execute the renewals process for a portfolio of subscription customers, leveraging proven strategies that support revenue retention while maintaining customer trust • Manage customer communications, support pricing discussions, and address objections to facilitate successful on-time renewals, expansions, and cross-sells • Partner with Customer Success to review account health and usage data ahead of contract end dates, identifying renewal risk and growth opportunities • Initiate proactive outreach to customers at defined intervals prior to contract expiration (90, 60, and 30 days) to ensure renewals are completed on schedule • Conduct renewal and contract change discussions with customers, applying defined negotiation parameters and escalating complex situations as needed • Respond to questions from customers on any aspect of the renewal including contract amendments, contract expansions, and contract contractions • Generate, review, and send renewal quotes to customers to ensure timely processing through procurement, resulting in issuance of PO to drive renewal to on-time closure • Track contract cancellations and document reasons for loss • Collaborate with cross-functional teams, including Customer Success, Sales, Legal, and Finance, to identify opportunities that reduce operational friction and improve efficiency in renewals, expansion, and cross-sell processes • Maintain all required CRM data, including but not limited to tracking customer interactions and managing renewal opportunities • Conduct all business in accordance with FinQuery policies and procedures • Complete all other duties as assigned

Job Requirements

  • Strong written, verbal, and interpersonal communication skills to engage effectively with customers, internal stakeholders, and cross-functional partners
  • Strong negotiation and objection handling skills, with the ability to hold value-based, persuasive renewal conversations within defined parameters
  • Strong understanding of Net Revenue Retention (NRR) and the key drivers of recurring revenue in a SaaS business
  • Strong analytical capabilities to analyze issues, identify solutions, and make sound decisions with general supervision
  • Ability to interpret customer health signals, engagement data, and renewal performance metrics to prioritize outreach, identify at-risk accounts, and support accurate forecasting
  • Strong process management, time management, and organizational skills, with the ability to manage multiple concurrent renewals against competing deadlines while maintaining accuracy and adherence to policy
  • Ability to assess when situations require independent handling versus escalation to Customer Success, Sales, or Legal, and act accordingly within defined guidelines
  • Ability to read and interpret subscription agreements, contract amendments, and order forms to support accurate renewal execution and contract administration
  • Excellent financial acumen and policy management skills
  • Proficiency in CRM platforms with familiarity with HubSpot or comparable tools preferred
  • Possession of a 4-year degree or equivalent experience
  • Experience of 3 or more years in customer renewals or account management in a SaaS or subscription-based business
  • Proven track record of achievement against quota and KPIs
  • Experience with Microsoft Office and Google Suite preferred
  • Experience working in a CRM platform with HubSpot experience preferred

Benefits

  • Annual employee development program stipend of $1,000 for each employee
  • Mentorship program available
  • Sabbatical program of 4 weeks after 5 years of service
  • Advancement opportunities based on results
  • Signing stipend for a work-from-home setup
  • Paid Time Off
  • Parental Leave Benefits
  • Fertility/Adoption Assistance
  • Annual tutoring stipend for your children

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Build and maintain trusted advisor relationships with client stakeholders. • Lead executive and steering committee meetings. • Understand client business objectives and align solutions to strategic priorities. • Manage stakeholder expectations and drive customer satisfaction. • Oversee a portfolio of Dynamics 365 implementation and transformation programs from initiation through deployment. • Ensure scope, schedule, budget, quality, and risk objectives are achieved. • Coordinate activities across business, functional, technical, and project teams. • Facilitate issue resolution and decision-making processes. • Collaborate with Solution Architects and Delivery Leads to ensure successful solution execution. • Monitor project health, risks, dependencies, and resource requirements. • Ensure adherence to delivery methodologies, governance standards, and best practices. • Support change management and organizational adoption initiatives. • Identify opportunities for additional services and business value realization. • Support account planning, opportunity development, and proposal activities. • Participate in discovery workshops, assessments, and executive presentations. • Contribute to revenue growth and client retention strategies. • Monitor engagement profitability, forecasts, and resource utilization. • Manage contract compliance, scope management, and change requests. • Ensure achievement of financial and operational objectives.

Canada
$122.4K - $160.6K / year
Tucows logo

Treasury Manager

Tucows

Making the Internet better since 1993. We're in the business of building platforms that keep people connected.

Manager2 days ago
ContractRemoteTeam 1,001-5,000H1B No Sponsor

• Consolidate short- and medium-term cash flow forecasts across all business units, including daily forecasting for the Ting Fiber business • Monitor global cash balances daily and recommend funding and liquidity actions • Analyze forecast variances and collaborate with business controllers to tighten accuracy • Approve wire transfers, ACH payments, and cheque disbursements in line with treasury controls • Administer credit facilities — monitoring cash balances, managing rollover notices, tracking interest and fee accruals, and preparing quarterly covenant compliance packages • Manage daily cash flow activities for the Ting Fiber Asset-Backed Securitization (ABS) program • Prepare treasury-related journal entries through month-end and quarter-end close, including FX forward contracts, hedge accounting adjustments, derivative mark-to-market valuations, intercompany funding, and ZBA sweeps • Support the CFO in managing banking relationships across Canada, the US, and international jurisdictions • Provide day-to-day leadership, coaching, and oversight to the Treasury Analyst

Canada
$116.1K - $136.6K / year
Penn Interactive logo

Senior Manager, Sportsbook Trading

Penn Interactive

We are HQ’d in Philadelphia and manage $PENN’s digital products, including the Barstool Sportsbook.

Manager2 days ago
Full TimeRemoteTeam 201-500H1B Sponsor

• Own end-to-end trading strategy, margin targets, and commercial KPIs for sports/team responsible for. • Ensure all markets are set up with the correct market limits and correctly reviewed as seasons ebb and flow. Ensure desired tournaments are covered and offers are consistently reviewed and updated. • Imagining, creating, setting up, publishing, trading, and settling specials – all with a data-driven, scientifically-backed discipline. • Monitoring market liabilities and managing customer risk profiles on all digital channels – working hand in glove with analytics teams. • Work with analytics teams to investigate market trends to obtain insight that assists in the prediction of customer betting patterns, and improve GGR and NGR. • Collaborate with executive leadership/other teams on promotions, product roadmap, and tier-1 events strategy. • Drive continuous performance improvement and product quality/depth/coverage. • Drive sports product strategy and roadmap. • Compilation and circulation of reports to inform stakeholders of business performance and forthcoming activities. • Investigate and propose ways to work more efficiently and implement new ideas. • Bring and enforce a strong understanding of adherence to your compliance responsibilities. • Enforce a high level of communication and transparency across the team while driving collaboration with both other Sportsbook teams and external teams. • Be the domain “encyclopedia” for your sports and be very knowledgeable about models driving your sports and their behavior/impact. • Set trading philosophies and strategies across the team (aggressive vs conservative pricing, automation levels, etc.) and ensure their implementation/execution. • Hold team responsible through continuous performance evaluation and regular performance reporting and ad hoc deep dives. • Ensure team has the strategies well understood, communicated and executed. • Other duties as assigned.

Canada
$120K - $170K / year
Full TimeRemoteTeam 11-50

Role Description Axcend is an exciting early-stage company with demonstrated market traction, changing the Life Science industry with our innovative High Performance Liquid Chromatography (HPLC) technology. Join an enthusiastic, high-energy team pushing the boundaries of capillary-UHPLC technology. We are expanding and have a Regional Sales Manager opening, with flexible home region. What will you do? - Develop and execute a sales plan to drive revenue growth and profitability for Axcend's Focus LC product line. - Achieve and exceed monthly, quarterly, and yearly sales goals within the assigned territory. - Identify, develop, and close key opportunities within the life science research areas. - Develop, implement, and maintain account strategies and proposals to drive incremental growth. - Network with key decision makers to strengthen relationships and uncover new opportunities. - Partner with global biopharma clients to achieve sustainability goals by implementing eco-friendly, 'Green HPLC' solutions. - Submit accurate sales forecast, weekly reports, and maintain up-to-date detailed account information through the CRM system. - Monitor competitive activity, industry trends, and create competitive solutions. - Present and discuss technology, applications, benefits, and value proposition. - Identify & implement strategies to strengthen customer relationships utilizing internal resources. - Coordinate sales efforts with Field Application Scientist (FAS) and Service team for product demonstrations, sample workup, and post-sales support. - Ensure success for all customers and key accounts. - Attend trade shows, lunch & learns, user group meetings, and virtual events. Qualifications - BS, MS, or PhD degree in Biology, Biochemistry, Chemistry, Chemical Engineering, or equivalent work experience required. - 2+ years in Life Science capital equipment sales (HPLC/Mass Spec experience preferred). - Experience selling specifically Biopharma, Drug Discovery, or PAT (Process Analytical Technology). - Ability to effectively lead strategic collaboration with key stakeholders. - Established network of contacts in the industry. - Persistent, sales-driven, and goal-oriented with strong customer focus. - Excellent interpersonal and communication skills. - Self-motivated, well-organized, with the ability to develop contacts and build rapport at all levels. - Experience successfully meeting/exceeding sales goals and executing sales territory plans. - Must reside within the territory and be able to travel approximately 50%, including overnight travel. - Proficient in Microsoft Office Suite, HubSpot/SFDC, or other related CRM sales funnel tools. Benefits - Opportunity for equity ownership. - Flexible PTO. - 401K program. - Family, medical, and caregiver leave. - Excellent vision, dental, and health benefits.

United States
PEN110 - PEN130K / year