• Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals • Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities • Serve as the customer's expert advisor on configuring Agentic solutions within and alongside Docusign IAM • Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality • Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product roadmap and matching future capabilities to customer use cases • Synthesize system telemetry, ticket trends, and operational data, applying predictive models to convert isolated symptoms and systemic risk patterns into formalized success programs that safeguard customer value and renewal cycles • Proactively evaluate and develop optimization plans for third-party and custom API integration • Maintain comprehensive, data-informed technical customer profiles to track architectural health, integration points, and overall supportability • Provide authoritative leadership during critical service disruptions, coordinating internal technical teams, facilitating rapid resolution, and overseeing post-incident improvement plans • Provide high-touch, consolidated risk management during high-stakes customer windows, inclusive of onboarding, live cutovers, major migrations and renewal windows • Participate in strategic internal projects under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization • Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift • Travel as necessary to deepen client relationships (approx 20%)

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction. • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. • Measure customers’ achievement of these key performance indicators and report those both internally and externally. • Identify and address technical issues to ensure high levels of customer satisfaction. • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. • Advocate for customer needs across various departments (product management, support, ...). • Offer insights regarding the availability of new features in Wiz. • Program manage account escalations effectively. • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. • Maintain up-to-date functional and technical knowledge of the Wiz platform. • Continuously monitor news related to new & emerging cloud security threats. • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

• Perform technical investigations into complex, real-world issues affecting production systems • Analyze application logs, configuration files, data feeds, and database records to identify possible root causes • Reproduce issues by building and configuring realistic test environments • Debug behavior across distributed systems, APIs, messaging middleware and databases • Work directly with Product teams to file high-quality defect reports and influence product improvements • Participate in critical incident (Severity-1) troubleshooting with customers and internal teams • Continuously build expertise as new features, architectures and technologies are released