• Perform technical investigations into complex, real-world issues affecting production systems • Analyze application logs, configuration files, data feeds, and database records to identify possible root causes • Reproduce issues by building and configuring realistic test environments • Debug behavior across distributed systems, APIs, messaging middleware and databases • Work directly with Product teams to file high-quality defect reports and influence product improvements • Participate in critical incident (Severity-1) troubleshooting with customers and internal teams • Continuously build expertise as new features, architectures and technologies are released

• Establish and maintain working relationships with customers as technical advisor • Activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience • Priority handling and escalation of critical issues and monitoring of service level compliance • Technical assistance and recommendations for Enterprise Customers based on data analytics • Taking a problem management approach, find opportunities for improvement initiatives • Partner with customer’s IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications • Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan • Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives • Responsible for key event management (e.g. major upgrades)

Role Description The Pricing & Account Manager owns two of the most critical functions in Rove's property success model: the owner relationship and the revenue strategy behind it. You'll serve as the trusted point of contact for a portfolio of Rove homeowners — managing performance communication, expectations, and retention — while simultaneously driving the pricing decisions that determine how competitive and profitable each property is. This role requires the consultative instincts of a strong account manager and the analytical rigor of a revenue manager. At Rove, you will: - Account Management & Owner Relations - Serve as the primary relationship owner for a portfolio of Rove properties, acting as the main point of contact for homeowners across all performance-related matters. - Proactively communicate pricing changes, occupancy trends, and market conditions to owners in a clear, consultative manner. - Conduct regular performance reviews, translating revenue data into actionable insights and managing owner expectations with transparency. - Collect and channel owner feedback to internal teams; close the loop with owners on resolutions and follow-throughs. - Navigate difficult conversations — underperformance, pricing disagreements, policy updates — with professionalism and empathy. - Partner with Sales, Launch, and Operations to ensure smooth onboarding for new owners and strong continuity throughout the property lifecycle. - Work closely with the senior leadership team to share market feedback and contribute to broader owner retention strategy. - Pricing & Revenue Management - Own dynamic pricing across your assigned portfolio — monitor market comps, adjust rates proactively, and manage availability to drive occupancy and revenue. - Use tools like Wheelhouse, AirDNA, and PMS data to underwrite new properties and build pricing recommendations for owner proposals. - Work closely with the Launch team to price new properties competitively from day one and fill homes immediately upon first availability. - Identify pricing opportunities and risks across markets and act quickly to capitalize or course-correct. - Conduct ongoing market research to ensure Rove properties remain competitive and well-positioned across all channels. - Act quickly on data and feedback to improve occupancy, market performance, and team workflows. - Listings & Presentation - Create and maintain accurate, high-converting property listings across all Rove markets and booking channels. - Write compelling listing descriptions that effectively merchandise each property and reflect Rove's brand voice. - Optimize photo selection and ordering to improve conversion across platforms. - Conduct quality audits for grammar, style, and accuracy; perform periodic content refreshes to improve listing performance and set accurate guest expectations. - Collaborate with the Sales team to onboard new booking channels and develop supporting SOPs. Qualifications - Proven experience in account management, customer success, or owner relations — ideally in hospitality, STR, or real estate. - Hands-on experience with pricing strategy and revenue management; familiarity with dynamic pricing tools (Wheelhouse, PriceLabs, AirDNA, etc.) strongly preferred. - Excellent communication and relationship management skills — able to deliver difficult news diplomatically and build long-term owner trust. - Analytically minded with the ability to interpret performance data and translate it into clear, owner-facing narratives. - Strong writing and editing skills with attention to detail and brand consistency. - Self-motivated and organized; capable of managing a broad owner portfolio with minimal oversight. - Proficiency in Google Sheets, Excel, and PMS platforms (Guesty, etc.). - Bachelor's degree in Hospitality, Business, Real Estate, or a related field preferred. Bonus Points - Direct experience managing STR or hotel owner/investor relationships. - Knowledge of Airbnb, VRBO, and other OTA platforms. - Prior people management experience. - Start-up or high-growth company background. Compensation This is a contractor role; hourly rate is commensurate with experience and location.

• Deliver strategic solutions to ensure every customer engagement achieves maximum business impact • Serve as a trusted Splunk expert, guiding account teams and customers • Provide strategic, case-based technical consulting and delivery for Splunk Enterprise/Cloud • Partner with Sales and Customer Success teams to drive customer value realization • Audit platform usage, data models, and dashboards • Plan and develop detections and analytics for security use case activation • Engage proactively with Technical Success Engineers, Solution Engineers, and Architects • Deliver customer onboarding and enablement-based workshops • Gain alignment with account team members and customer decision-makers • Contribute to practice key performance indicators