• Run daily community engagement across **Telegram + Discord** (and support growth on **X**). • Create and execute weekly content/event plans: prompts, polls, AMAs, giveaways, quests, leaderboards. • Build community culture: tone of voice, memes, rituals, community “moments,” and retention loops. • Identify power users, VIPs, and advocates; create programs that reward loyalty and contribution. • Maintain a clean environment: remove spam/scams, enforce rules, manage bans/mutes/warnings. • Set up and manage moderation workflows, escalation paths, and incident response (raids, phishing attempts, impersonators). • Recruit, train, and manage volunteer mods (where applicable) with clear shifts and SOPs. • Post and coordinate announcements: product updates, promotions, tournament schedules, results, and updates. • Liaise with Support/Risk/Payments teams to resolve user issues quickly and escalate serious cases. • Collect structured feedback from users and report it back to Product/Growth (bugs, feature requests, friction points). • Support the brand presence on X: community replies, quote tweets, engagement, trend participation, and campaign coordination. • Spot trending topics/memes and recommend angles that fit Blitzed’s voice. • Maintain calendars, pinned posts, FAQs, onboarding messages, bot automations, and channel structure. • Track and report community KPIs: active users, message volume, sentiment, retention, event participation, support deflection.

• Own Blitzed’s fraud and risk strategy across account security, payments, bonus abuse, and player behaviour. • Design and maintain risk rules: velocity checks, device/IP signals, geo rules, payment method controls, wagering/bonus triggers. • Monitor suspicious activity daily: multi-accounting, collusion, arbitrage, bonus abuse rings, payment fraud, stolen credentials. • Lead investigations and case management: evidence gathering, decisioning, documentation, and escalation paths. • Work closely with Payments/Finance on disputes and chargebacks (where relevant), including root-cause analysis and prevention. • Partner with Customer Support to create clear playbooks for flags, holds, verification, and comms templates. • Maintain brand safety and responsible gambling risk controls (flag harmful behaviour patterns; route to correct flows). • Liaise with vendors (KYC, fraud scoring, payment processors, wallet providers) and optimise configurations. • Produce weekly/monthly reporting: fraud loss rate, false positives, bonus abuse rate, chargeback/dispute rate, approval rate impact. • Build a risk ops cadence: dashboards, SLAs, shift coverage needs, incident response and post-mortems. • Continuously test and improve: tighten controls on abuse while maintaining strong onboarding and deposit conversion.

• Full accountability for fleet-wide uptime, performance metrics, and operating efficiency across all sites, supported by consistent field presence. • Ownership of in-house repair center performance, including throughput, turnaround time, parts utilization and cost optimization. • Establish structured escalation and crisis response protocols for major downtime events. • Design and implement KPI frameworks, productivity benchmarks, and standardized scorecards across operations, repair, and network teams, with regular executive-level reporting to senior leadership and the Board. • Lead a team of individuals including direct reports: VP, Operations, Head of Network, Repair Center Lead. • Build scalable SOPs across all sites. • Provide operational input into fleet expansion strategy. • Ownership of operational budget and cost structure across sites and repair operations. • Safety leadership and compliance oversight across mining sites. • Lifecycle management of mining hardware including configuration standards and firmware strategy. • Succession planning and development of site leadership bench.

• Administers and maintains the DAM platform, performing updates, configurations, and platform optimizations. • Troubleshoots user issues and partners with ITS Product teams for escalations and technical enhancements. • Oversees ongoing asset ingestion and organization, ensuring duplicates, non-compliant assets, and obsolete content are deprecated appropriately. • Manages user permissions, access controls, and asset security. • Maintains and enforces metadata, taxonomy, and controlled vocabulary standards to drive consistent asset structure. • Develops and leads DAM governance strategies aligned with enterprise content management objectives. • Conducts data quality checks to maintain metadata accuracy and consistency, identifying areas for improvement. • Reviews, evaluates, and validates AI-generated tags to ensure relevance and accuracy. • Designs and refines workflows for the end‑to‑end asset lifecycle, including ingestion, tagging, rights management, version control, delivery, expiration, and archiving. • Continuously monitors workflow efficiency and identifies opportunities to streamline processes and improve user experience. • Builds and maintains analytics dashboards and reporting to track asset usage, discoverability, creative reuse, and distribution trends. • Provides insights and recommendations that guide content strategy, marketing activation, and operational decision-making. • Creates training materials, documentation, and best‑practice guidance to support end users, creators, and partners. • Leads training sessions and onboarding for new users to ensure consistent and effective use of the DAM. • Communicates updates, governance guidelines, system enhancements, and workflow changes clearly and proactively. • Collaborates with cross-functional teams—including marketing, ITS, creative, and content production—to ensure the DAM continues to evolve with organizational needs. • Evaluates emerging technologies, integrations, and AI/ML enhancements that strengthen DAM capabilities. • Acts as a subject‑matter expert on how DAM supports personalization, omnichannel content strategy, and creative operations.