• Account ownership: Be the senior, trusted point of contact for lab partners • Scoping & expansion: Turn requests and pilots into scoped engagements • Delivery oversight: Own outcomes across the account’s projects • Commercial sense: Manage scope, pricing inputs, and margin at the account level • Strategic read: Track where each lab is heading, surface the next opportunity

• Answering patient inquiries about Winona’s products and services through text message, email and phone calls. • Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. • Delivering information about Winona’s offerings. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. • Keeping records of patient interactions, processing patient accounts, and filing documents. • Assisting doctors with various requests to handle specific patient issues/questions. • Providing excellent service to both internal department teams as well as external customers.

• Query Optimization: Write and optimize complex SQL queries utilizing joins, aggregations, and window functions to extract clean datasets. • BI Management: Build, deploy, and maintain intuitive BI dashboards to give teams clear visibility into key business metrics. • Data Quality Assurance: Continuously monitor data quality, flag inconsistencies, and ensure a single source of truth across all reporting. • AI Prototyping: Use advanced AI tools (Claude, ChatGPT, Copilot, or no-code AI builders) to prototype and ship scripts, tools, and workflows. • Process Automation: Identify repetitive manual tasks across the organization that can be streamlined or eliminated through automation. • Stakeholder Partnership: Collaborate with cross-functional teams to translate vague business questions into structured analysis and actionable recommendations. • Technical Validation: Maintain clear documentation for data pipelines and automated tools so they can be easily scaled by the team.

• Provide production CAD support by developing, implementing, and enforcing CAD standards while supplying technical support for all CAD related software. • Prepare clean, complete, and accurate documents, design and working drawings (including details) from rough or detailed specifications or sketches as prepared by the engineers by performing the following duties: Following drawing production standards. • Preparing construction drawings submission packages and as-built. • Preparing quality checks on final drawings and layouts. • Cleaning CAD files for project closeout. • Set up project drawing files, schedule drawing completions. • Develop single-line diagrams, three-line diagrams, AC and DC schematics, panel layouts, wiring diagrams, sections and details using CAD software (AutoCAD and/or MicroStation). • Maintaining CAD document archive and retrieval for projects and the integrity of the drawing and its system. • Act as a liaison for operations, project teams, engineering design house and vendors. • Assist the engineer with coordination and shop drawing review during the final administration of projects. • Organize CAD drawings and files. • Creating and generating design reports to include creating rendering, material takeoffs, central files and work sets, and schedules and legend types.