Winona logo
Winona

Doctor prescribed treatments for menopause symptoms. Bio-identical hormone replacement therapy, direct to you.

Patient Care Representative

Location

Worldwide

Posted

23 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Care Representative

Winona

Role Description Winona is seeking a full-time, remote Patient Care Representative to be the frontline of our customer experience. In this vital role, you'll act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging issues for Winona's customers. - Answering patient inquiries about Winona’s products and services through text message, email, and phone calls. - Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. - Delivering information about Winona’s offerings. - Ensuring patient satisfaction and maintaining professional patient support. - Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. - Keeping records of patient interactions, processing patient accounts, and filing documents. - Assisting doctors with various requests to handle specific patient issues/questions. - Providing excellent service to both internal department teams as well as external customers. Qualifications - Strong customer service experience in a remote environment. - Excellent written and verbal English communication skills. - English proficiency must be at C1 or C2. - Hands-on experience in Excel/Google Sheets, Word/Google Docs, email applications, and other computer basics. - Experience with Slack, JustCall, Intercom, Stripe, Calendly, and Google Suite are a plus. - Ability to manage several work platforms at once. - Strong ability to manage time and work priorities with minimal direction. - Experience in the healthcare or medical field is a plus. - Must have a personal computer and reliable internet connection for remote work. - Availability to work Monday–Friday from 1:00 PM to 9:30 PM EST is required. Benefits - Remote-first, work wherever you choose. - Unlimited paid time off. - Paid non-working holidays per country of residence. - Pro-rated 13th-month bonus in select regions. - Referral bonuses. - Financial support for online courses. - Fun and casual work environment. - Employee engagement activities and virtual gatherings.

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