Title: Online Community Manager Location: United States Job Description: About HeyGen At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. About the role We’re looking for a Community Manager to help build and grow HeyGen’s online communities across forums, Discord, Reddit, and beyond. You’ll play a key role in shaping how people connect with HeyGen and with each other. This means creating experiences that bring people in, give them a reason to stay, and make it easy for them to participate. You’re someone who enjoys both sides of the work. You come up with ideas that spark engagement, and you follow through to make sure they actually happen. What you’ll do Build a thriving community - Grow and manage HeyGen’s Discord with a focus on daily engagement and positive interactions - Show up on Reddit in a way that feels natural, helpful, and relevant - Build relationships with creators, contributors, and early advocates - Help members feel seen, heard, and excited to participate Create engaging programs - Launch campaigns like challenges, prompts, and showcases that encourage participation - Develop recurring moments such as weekly threads, events, or creator spotlights - Turn product updates into opportunities for the community to explore and share - Create simple, effective formats that make it easy for people to join in Keep things running smoothly - Manage day-to-day community activity across platforms - Plan and maintain a clear content and engagement rhythm - Support a safe, inclusive, and constructive environment Amplify your community - Highlight great work from users and share their stories - Encourage members to create and share content - Help identify and grow community advocates Close the feedback loop - Listen closely to what the community is saying - Spot trends, insights, and opportunities - Share learnings with product and marketing teams - Continuously improve how we engage What we’re looking for - 3+ year experience managing Discord and/or Reddit communities - A strong sense of what makes people engage and participate - Strong track record of end-to-end community projects - Comfortable being active in online communities and internet culture - Clear, thoughtful communication skills - Able to balance creativity with execution - Proactive and self-directed Nice to have - Experience with AI, creator tools, or video platforms - Familiarity with HeyGen or similar products - Basic design skills (Canva, Figma, etc.) - Experience running community campaigns or events - Experience with Developer communities What success looks like - A Discord community that feels active, welcoming, and engaging - A Reddit presence that adds value and builds trust - Online spaces where both new creators and power users can find value - Campaigns that people want to participate in and share - Online communities that drive business outcomes for a variety of internal teams and stakeholders - Pathways for members to become leaders Location Opportunity to work in-office, hybrid or remote while employed as a contractor. Compensation: We are looking to pay a competitive monthly rate on a long-term contract. Expected range is $4,000 to $5,700/month Join us at HeyGen and help build the future of how people connect, create, and communicate through video.

• Develop and advance the global organic social and community engagement strategy aligned with brand, marketing, and business priorities in partnership with Global Digital Media Manager • Drive long-term audience growth, engagement quality, retention, and advocacy across social ecosystems • Own the organic content roadmap and editorial direction across social platforms • Guide development of platform-native, audience-centric content strategies optimized for engagement and community participation rather than vanity metrics • Lead the evolution toward high-relatability and interest-based content approaches where appropriate • Ensure the brand maintains a relevant, authentic, and differentiated presence across social channels and emerging digital communities • Monitor evolving platform behaviors, creator trends, and audience dynamics to identify opportunities for stronger cultural relevance • Oversee community engagement strategies and moderation frameworks to strengthen customer relationships and brand trust • Partner with Social Listening and Community Insights Manager to translate audience sentiment and engagement trends into actionable recommendations • Lead organic-first experimentation across emerging social platforms, creator ecosystems, and community formats • Champion innovative approaches in AI-enabled content workflows, community management, and scalable content creation practices • Partner with MarComms, Campaign, Product Marketing, Paid Social, and PR/Brand teams to embed social storytelling and audience engagement strategies into integrated marketing programs • Influence campaign direction early in the planning process to ensure social-first execution readiness • Lead and develop Organic Social Specialists, community resources, and interns • Support capability development through coaching, training programs, and knowledge sharing across the broader social media function

Role Description The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization. We have an exciting opportunity for an intern on our National Community Health Team. Under close supervision and mentorship of experienced public health professionals, student interns supporting community health initiatives will apply classroom learning to practical public health solutions. Responsibilities will include a variety of planning and execution tasks that will enhance their existing skills by learning strategies to improve health outcomes in diverse communities. Internship Overview: - Time Commitment: 20-25 hours per week - Internship Duration: 9/8/26-12/11/26 - Location: Remote - Salary: $23.00 per hour Internship Outcomes: - Gain important and practical job skills to be successful in a non-profit environment. - Opportunity to explore a career-path with a reputable voluntary health/service organization. - Complete an internship that enriches your academic and professional resume as well as enriching your personal life by making a difference in the lives of others. Responsibilities - Enhance community impact work - Research evidence-based and promising strategies that support health priority areas (blood pressure/other chronic conditions, nutrition security, CPR, tobacco) - Identify, review, and develop resources that meet community health needs such as playbooks, intervention best practices and other turnkey materials. - Assemble a catalogue of vetted resources developed across market teams - Supports day-to-day management of internal communications channels, including Teams chats and the Community Impact email inbox and calendar, to enable clear, consistent team communication. - Assists with maintaining SharePoint sites by ensuring content is current, relevant, and well organized, and supports site redesign efforts to improve user experience and accessibility. - Assist community impact team in communicating the impact of local work. - Support community impact storytelling for dynamic work for showcasing, enhancement via research and interviews, and develop communication pieces for online or offline sharing. - Assist with compiling data for monthly health strategies reports - Identify local indicators for priority health measures and show trend over time in communities of interest to the Association. - Support the Cardiovascular-Kidney-Metabolic Health initiative community workstream team. - Participate in team meetings and record next steps and action items for attendees. - Assist with planning and coordinating activities for local networking events. - Drafts content outlines for community resources and edits materials. - Research and compile listings of local community resources and clinics. Qualifications - Candidates who are seniors or graduate students pursuing a degree in health, social work, or public health courses. - Demonstrated ability to research health topics and translate findings into actionable guidance. - Bilingual in one of the following languages is preferred: Spanish, Mandarin, Cantonese, Vietnamese, or Haitian Creole. - Demonstrated excellence in written communication skills, including writing on health topics for promotional or educational outcomes. - Demonstrated skills in effective one-on-one and group communications and comfort with working professionally with all levels of community leaders, volunteers, and staff. - Ability to deal professionally in a corporate or non-profit environment and assume responsibility for guiding projects and programs from inception through completion. - Ability to work in a fast-paced, dynamic environment managing multiple priorities involving multiple entities. - Intermediate to excellent proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Canva. - Basic knowledge of Animoto or Adobe Creative Suite is a plus. - Required Equipment: Reliable WiFi Connection. - Minimum availability of 20 hrs/wk, M-F between the hours of 8:30am-5pm. - Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future. Compensation & Benefits - The job application window is expected to close: July 17, 2026. - The American Heart Association invests in its people. - Competitive compensation, ongoing professional development and training, and an environment in which to work and grow. - Join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. - Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Opportunity to participate in our Teladoc General Medical and Behavioral Health programs. - Access to our Employee Assistance Program (EAP) at no cost as a confidential program designed to assist employees and family members with personal issues that affect their relationships at home or at work.

• Serve as a primary point of contact for students and families throughout their Empowerly experience • Build strong relationships with families through proactive communication and support • Answer questions, troubleshoot concerns, and help families navigate the admissions process • Partner with counselors and internal teams to ensure students stay on track toward their goals • Monitor student engagement and identify opportunities for additional support • Deliver a high level of customer service in every interaction • Manage incoming support requests and customer communications • Maintain accurate records and documentation within Empowerly systems • Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates • Complete operational tasks accurately and efficiently • Help ensure a consistent experience for families across all stages of the program • Resolve customer concerns with professionalism, empathy, and sound judgment • Escalate issues when appropriate while maintaining a positive experience for families • For senior-level team members, serve as a point person for more complex or sensitive customer situations • Partner with Community Operations leadership to identify recurring challenges and recommend solutions • Identify opportunities to improve workflows and the family experience • Share feedback and ideas that help the team work more effectively • Support projects that improve Community Management operations • For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders • Work closely with counselors, operations leaders, and cross-functional teams • Contribute to a positive, collaborative team environment • Support onboarding and training efforts for new team members as needed • Remain flexible and adaptable as business needs evolve