• Develop and advance the global organic social and community engagement strategy aligned with brand, marketing, and business priorities in partnership with Global Digital Media Manager • Drive long-term audience growth, engagement quality, retention, and advocacy across social ecosystems • Own the organic content roadmap and editorial direction across social platforms • Guide development of platform-native, audience-centric content strategies optimized for engagement and community participation rather than vanity metrics • Lead the evolution toward high-relatability and interest-based content approaches where appropriate • Ensure the brand maintains a relevant, authentic, and differentiated presence across social channels and emerging digital communities • Monitor evolving platform behaviors, creator trends, and audience dynamics to identify opportunities for stronger cultural relevance • Oversee community engagement strategies and moderation frameworks to strengthen customer relationships and brand trust • Partner with Social Listening and Community Insights Manager to translate audience sentiment and engagement trends into actionable recommendations • Lead organic-first experimentation across emerging social platforms, creator ecosystems, and community formats • Champion innovative approaches in AI-enabled content workflows, community management, and scalable content creation practices • Partner with MarComms, Campaign, Product Marketing, Paid Social, and PR/Brand teams to embed social storytelling and audience engagement strategies into integrated marketing programs • Influence campaign direction early in the planning process to ensure social-first execution readiness • Lead and develop Organic Social Specialists, community resources, and interns • Support capability development through coaching, training programs, and knowledge sharing across the broader social media function

Role Description The American Heart Association’s Internship Program provides college students an opportunity for hands-on experience in various facets for individuals interested in gaining work experience with a non-profit, voluntary health organization. We have an exciting opportunity for an intern on our National Community Health Team. Under close supervision and mentorship of experienced public health professionals, student interns supporting community health initiatives will apply classroom learning to practical public health solutions. Responsibilities will include a variety of planning and execution tasks that will enhance their existing skills by learning strategies to improve health outcomes in diverse communities. Internship Overview: - Time Commitment: 20-25 hours per week - Internship Duration: 9/8/26-12/11/26 - Location: Remote - Salary: $23.00 per hour Internship Outcomes: - Gain important and practical job skills to be successful in a non-profit environment. - Opportunity to explore a career-path with a reputable voluntary health/service organization. - Complete an internship that enriches your academic and professional resume as well as enriching your personal life by making a difference in the lives of others. Responsibilities - Enhance community impact work - Research evidence-based and promising strategies that support health priority areas (blood pressure/other chronic conditions, nutrition security, CPR, tobacco) - Identify, review, and develop resources that meet community health needs such as playbooks, intervention best practices and other turnkey materials. - Assemble a catalogue of vetted resources developed across market teams - Supports day-to-day management of internal communications channels, including Teams chats and the Community Impact email inbox and calendar, to enable clear, consistent team communication. - Assists with maintaining SharePoint sites by ensuring content is current, relevant, and well organized, and supports site redesign efforts to improve user experience and accessibility. - Assist community impact team in communicating the impact of local work. - Support community impact storytelling for dynamic work for showcasing, enhancement via research and interviews, and develop communication pieces for online or offline sharing. - Assist with compiling data for monthly health strategies reports - Identify local indicators for priority health measures and show trend over time in communities of interest to the Association. - Support the Cardiovascular-Kidney-Metabolic Health initiative community workstream team. - Participate in team meetings and record next steps and action items for attendees. - Assist with planning and coordinating activities for local networking events. - Drafts content outlines for community resources and edits materials. - Research and compile listings of local community resources and clinics. Qualifications - Candidates who are seniors or graduate students pursuing a degree in health, social work, or public health courses. - Demonstrated ability to research health topics and translate findings into actionable guidance. - Bilingual in one of the following languages is preferred: Spanish, Mandarin, Cantonese, Vietnamese, or Haitian Creole. - Demonstrated excellence in written communication skills, including writing on health topics for promotional or educational outcomes. - Demonstrated skills in effective one-on-one and group communications and comfort with working professionally with all levels of community leaders, volunteers, and staff. - Ability to deal professionally in a corporate or non-profit environment and assume responsibility for guiding projects and programs from inception through completion. - Ability to work in a fast-paced, dynamic environment managing multiple priorities involving multiple entities. - Intermediate to excellent proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Canva. - Basic knowledge of Animoto or Adobe Creative Suite is a plus. - Required Equipment: Reliable WiFi Connection. - Minimum availability of 20 hrs/wk, M-F between the hours of 8:30am-5pm. - Must be legally authorized to work in the United States for any employer without sponsorship, now or in the future. Compensation & Benefits - The job application window is expected to close: July 17, 2026. - The American Heart Association invests in its people. - Competitive compensation, ongoing professional development and training, and an environment in which to work and grow. - Join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. - Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Opportunity to participate in our Teladoc General Medical and Behavioral Health programs. - Access to our Employee Assistance Program (EAP) at no cost as a confidential program designed to assist employees and family members with personal issues that affect their relationships at home or at work.

• Serve as a primary point of contact for students and families throughout their Empowerly experience • Build strong relationships with families through proactive communication and support • Answer questions, troubleshoot concerns, and help families navigate the admissions process • Partner with counselors and internal teams to ensure students stay on track toward their goals • Monitor student engagement and identify opportunities for additional support • Deliver a high level of customer service in every interaction • Manage incoming support requests and customer communications • Maintain accurate records and documentation within Empowerly systems • Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates • Complete operational tasks accurately and efficiently • Help ensure a consistent experience for families across all stages of the program • Resolve customer concerns with professionalism, empathy, and sound judgment • Escalate issues when appropriate while maintaining a positive experience for families • For senior-level team members, serve as a point person for more complex or sensitive customer situations • Partner with Community Operations leadership to identify recurring challenges and recommend solutions • Identify opportunities to improve workflows and the family experience • Share feedback and ideas that help the team work more effectively • Support projects that improve Community Management operations • For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders • Work closely with counselors, operations leaders, and cross-functional teams • Contribute to a positive, collaborative team environment • Support onboarding and training efforts for new team members as needed • Remain flexible and adaptable as business needs evolve

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations • Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches • Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program • Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system • Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program • Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners • Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities • Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process • Provide consistent updates on funnel stages including delays and blockers • Proficiency in all additional internal/external technology tools utilized for the position