Spreetail logo
Spreetail

Accelerating brands and channels to compete for tomorrow’s ecommerce customer.

Customer Success Specialist

Location

Worldwide

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Customer Success Specialist

Spreetail

Role Description Spreetail is looking for a detail-oriented and proactive Customer Success Specialist to support our Account Management Team in delivering exceptional customer experiences and driving performance. In this role, you’ll handle day-to-day operations such as: - Order management - Delivery coordination - Returns and reships - Maintaining customer data You will also serve as a key point of contact for escalations from platform partners. How you will achieve success: - Provide day-to-day support to the Account Management Team, helping the team meet individual and collective performance targets. - Support daily operations, including: - Coordination of delivery dates - Handling of complaints - Return & Reship requests - Maintenance of existing customer relationships and master data - Order entry and order management - Effective communication and coordination between various internal and external stakeholders to ensure that customer requirements are met. - Act as a point of contact for customer service escalations from key platform service brand partners, ensuring timely and high-quality issue resolution. - Identify process gaps within the team and help develop and implement initiatives to improve service quality continuously. Qualifications - Experience in strategic operations, outbound/inbound transportation, fulfillment operations. - Communicate fluently in both Mandarin and English (written and spoken) to effectively engage with partners and internal stakeholders. - Collaborate cross-functionally to drive results, ensure alignment, and hold team members accountable for performance. - Proactively identify business opportunities and independently drive initiatives that improve performance and outcomes. - Apply strong attention to detail and analytical skills to interpret data accurately and inform decision-making. - Thrive in a fast-paced environment by staying highly organized, adapting quickly to change, influencing others, and managing multiple priorities effectively. Requirements - Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. - Spreetail will never ask candidates for money during the recruitment process. - Please reach out to [email protected] directly if you have any concerns. - Emails from @spreetailjobs.com are fraudulent. Benefits - #LI-Remote Company Description We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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