Trane Technologies logo
Trane Technologies

A global manufacturing company, Trane Technologies is a pioneering leader in the heating, ventilation, and air-conditioning (HVAC); refrigeration; and transport

Technical Engineer I

Location

United States

Posted

2 days ago

Salary

$57.3K - $80.9K / year

Seniority

Mid Level

Job Description

Technical Engineer I

Trane Technologies

Role Description Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Trane Technologies is currently seeking a Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to solve client issues, answer product questions, and plan, design and configure enhancement requests. What you will do: - Assigning cases within the Technical Engineering Team (5%) - Troubleshooting and debugging complex technical systems and code (60%) - Communicating with Clients on daily basis (10%) - Documenting Client interactions, code/configuration changes, next steps (15%) - Continually learning both SN and Nuvolo products and customer implementations (10%) Qualifications - Exceptional Customer Service Skills - 2+ years writing and debugging in an object-oriented language (JavaScript, Java, C#) or any full-stack web development framework - 1+ year working as a Developer in ServiceNow or 2+ years as a SN Admin - Fundamental understanding of ITSM/ITIL (Change Management, Incident Management) - CMDB (CI's, CMDB Architecture) - Business Application Development (Scoped application development) - SN's APIs (g_form, g_user, Glide Record, Glide Ajax, etc.) - Client Scripts - UI Policies/UI Policy Actions - UI Actions - View Rules - Business Rules - ACLs - Data Policies - Notifications - Dictionary Entries, Overrides, and Attributes - Field Reference Qualifiers - Script Includes - UI Pages - XML, HTML, CSS - SN Service Catalog and Request Workflow - Importing Data, Transform Map and Field Scripting Requirements - Desired: SN Certified System Admin (CSA), SN Certified Application Dev (CAD), or SN Certified Implementation Specialist (CIS) - Diagnosing Performance Issues in SN - SN Service Portal/AngularJS experience/creating custom widgets/SCSS/Sass - Jelly, custom macros - Configuring any bi-directional integration Benefits - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Company Description We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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