• Manage Sales Infrastructure: Act as the administrative and technical backbone of the sales process, mastering internal systems and workflows to enable effective sales execution. • Maintain Data Integrity: Take ownership of accuracy, organization, and follow-through to ensure CRM data, reports, and deal documentation remain highly consistent. • Support Commercial Teams: Collaboratively support sales colleagues by handling required preparation work and proactively tracking project deliverables. • Facilitate Clear Communication: Maintain open, structured, and clear communication channels across internal stakeholders and sales team members.

• Maintain and Kaizen Salesforce across US and EUK regions • Administer and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning. Ensure data structures support region-specific reporting and compliance requirements. • Build regional dashboards and consolidated forecast reporting • Maintain pipeline, forecast, and KPI dashboards in BI tools ( Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi-currency normalization and region-specific conversion benchmarks. • Lead kaizen of the sales process across US & EUK • Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context. • Standardize and adapt workflows across regions • Map and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed. • Drive async coordination via Slack across time zones • Use Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap.

Role Description The Sales Enabler is responsible for ensuring smooth, accurate, and predictable execution of sales processes by providing hands-on administrative, system, and coordination support to Sales Account Managers. This role exists to remove friction from the sales process, enabling Account Managers to focus on selling and customer relationships. The Enabler serves as the primary day-to-day support contact, ensuring that deals move forward efficiently, data is reliable, and internal coordination is seamless. Success in this role is defined by the ability to deliver clean, on-time deal execution with minimal rework or escalation, while building strong, trust-based relationships with the sales team. Key Responsibilities - Sales Support & Relationship Ownership - Act as the primary point of contact for assigned Sales Account Managers for all sales administration, system support, and deal coordination. - Build strong, trusted relationships through timely, practical, and responsive support. - Tailor support based on individual account manager needs, deal complexity, and experience level. - Deal Execution & Workflow Management - Support end-to-end deal progression, ensuring opportunities move smoothly through each stage. - Take ownership of order entry support, updates, documentation coordination, and system-related tasks. - Proactively identify gaps, risks, or delays and resolve them before they impact deal flow. - Ensure Account Managers are fully prepared with accurate and complete information for customer interactions as much as possible. - Systems Navigation & Troubleshooting - Support Sales Account Managers in navigating Salesforce and related systems. - Act as a first line problem-solver for system issues and process questions. - Provide hands-on guidance and training support, particularly for new or transitioning Account Managers. - Cross-Functional Coordination - Coordinate with internal teams (Operations, Finance, Service, etc.) to ensure all required inputs are gathered/supplied efficiently. - Act as the bridge between sales and internal functions, ensuring alignment and clarity. - Follow up proactively to prevent bottlenecks and ensure timely responses. - Data Quality & Process Integrity - Ensure accuracy, completeness, and reliability of all sales-related data. - Maintain high standards for data entry, documentation, and CRM hygiene. - Identify trends, inconsistencies, or systemic issues and escalate appropriately. - Follow established processes while exercising sound judgment to support efficiency. Key Competencies & Attributes - Strong attention to detail and commitment to data accuracy. - Highly organized with the ability to manage multiple concurrent priorities. - Customer- and sales-support mindset with a proactive approach to problem solving. - Comfortable working within CRM systems and navigating process workflows. - Clear communicator with strong coordination and follow-through skills. - Ability to anticipate needs and act before issues escalate. Key Performance Metrics - First-Time Accuracy: % of deals requiring no corrections or rework. - Deal Flow Health: Minimal number of deals stalled due to administrative or process issues. - Sales Team Experience: Responsiveness and satisfaction of supported Account Managers. - System Discipline: Consistent adherence to defined processes and data standards. Qualifications - 2–5 years of experience in a sales support, sales coordination, customer service, order administration, or similar operational support role. - Experience supporting a sales team or customer-facing employees in a fast-paced environment. - Strong working knowledge of CRM systems, preferably Salesforce, and confidence learning new systems and workflows. - Experience with data entry, documentation management, and maintaining accurate records. - Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups simultaneously. - Strong written and verbal communication skills, with the ability to work effectively across teams. - Demonstrated attention to detail and commitment to accuracy and process consistency. - Ability to troubleshoot routine process or system issues and provide practical support to others. - Post-secondary education in business administration, sales, operations, or a related field is considered an asset. - Experience in a B2B sales, print, technology, or managed services environment is considered an asset. Work Schedule Mon - Fri 8am to 5 pm; Remote or from one of our offices in Edmonton, Kelowna, Victoria, Vancouver, Prince George, Lloydminster or Regina.

Role Description Soracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high-performing regional teams to scale in a fast-moving IoT market. Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration. You'll sit within Operations, report to the Head of Operations, and work closely with Sales leadership in both regions to turn strategy into execution. Key Responsibilities - Maintain and Kaizen Salesforce across US and EUK regions. - Administer and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning. - Ensure data structures support region-specific reporting and compliance requirements. - Build regional dashboards and consolidated forecast reporting. - Maintain pipeline, forecast, and KPI dashboards in BI tools (Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi-currency normalization and region-specific conversion benchmarks. - Lead kaizen of the sales process across US & EUK. - Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. - Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. - Balance global consistency with regional nuance, adapting strategies as needed. - Standardize and adapt workflows across regions. - Map and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed. - Drive async coordination via Slack across time zones. - Use Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap. Qualifications - Must be fluent in English and possess excellent writing skills. - Legally eligible to work in the United States. - Experience supporting or managing sales operations across multiple regions — ideally US and EMEA/UK simultaneously. - Proven track record applying kaizen or continuous improvement methodologies to sales or business processes. - Hands-on Salesforce administration experience including multi-currency and multi-territory configuration. - Proficient with BI tools (Looker, Superset) for building exec-ready, multi-region dashboards. - Comfortable with async-first collaboration in Slack across US and European time zones. - Strong analytical mindset — able to translate multi-region pipeline and performance data into actionable insights for leadership. - Be autonomous and driven, with a positive and enthusiastic attitude. - Able to work from home and has a dedicated and quiet focus area or workspace. - Ability to thrive in a growing, fast-paced work environment. - You’re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work. Desirable Experience and Skills - Bachelor’s Degree or relevant experience preferred. - Knows the basic IT around servers, networking, and AWS services. - Has previous working experience or exposure to Slack. - WFH experience. - Salesforce Admin Certification is a bonus. - Spanish language skills are a bonus. Who you are - You are curious, persistent, and coachable. - Excellent organisational and time-management skills. - Attention to detail is a must. - Your communication is professional, consistent, and empathetic. Location - Fully remote work within the United States. - Work from wherever you want in the US - as long as you have a great internet connection. - Flexible working hours. - Brand new, up-to-date equipment to work with. - An environment where you’ll learn more in 6 months than you would typically in several years.