NextGen Automation

Role Description The Sales Enabler is responsible for ensuring smooth, accurate, and predictable execution of sales processes by providing hands-on administrative, system, and coordination support to Sales Account Managers. This role exists to remove friction from the sales process, enabling Account Managers to focus on selling and customer relationships. The Enabler serves as the primary day-to-day support contact, ensuring that deals move forward efficiently, data is reliable, and internal coordination is seamless. Success in this role is defined by the ability to deliver clean, on-time deal execution with minimal rework or escalation, while building strong, trust-based relationships with the sales team. Key Responsibilities - Sales Support & Relationship Ownership - Act as the primary point of contact for assigned Sales Account Managers for all sales administration, system support, and deal coordination. - Build strong, trusted relationships through timely, practical, and responsive support. - Tailor support based on individual account manager needs, deal complexity, and experience level. - Deal Execution & Workflow Management - Support end-to-end deal progression, ensuring opportunities move smoothly through each stage. - Take ownership of order entry support, updates, documentation coordination, and system-related tasks. - Proactively identify gaps, risks, or delays and resolve them before they impact deal flow. - Ensure Account Managers are fully prepared with accurate and complete information for customer interactions as much as possible. - Systems Navigation & Troubleshooting - Support Sales Account Managers in navigating Salesforce and related systems. - Act as a first line problem-solver for system issues and process questions. - Provide hands-on guidance and training support, particularly for new or transitioning Account Managers. - Cross-Functional Coordination - Coordinate with internal teams (Operations, Finance, Service, etc.) to ensure all required inputs are gathered/supplied efficiently. - Act as the bridge between sales and internal functions, ensuring alignment and clarity. - Follow up proactively to prevent bottlenecks and ensure timely responses. - Data Quality & Process Integrity - Ensure accuracy, completeness, and reliability of all sales-related data. - Maintain high standards for data entry, documentation, and CRM hygiene. - Identify trends, inconsistencies, or systemic issues and escalate appropriately. - Follow established processes while exercising sound judgment to support efficiency. Key Competencies & Attributes - Strong attention to detail and commitment to data accuracy. - Highly organized with the ability to manage multiple concurrent priorities. - Customer- and sales-support mindset with a proactive approach to problem solving. - Comfortable working within CRM systems and navigating process workflows. - Clear communicator with strong coordination and follow-through skills. - Ability to anticipate needs and act before issues escalate. Key Performance Metrics - First-Time Accuracy: % of deals requiring no corrections or rework. - Deal Flow Health: Minimal number of deals stalled due to administrative or process issues. - Sales Team Experience: Responsiveness and satisfaction of supported Account Managers. - System Discipline: Consistent adherence to defined processes and data standards. Qualifications - 2–5 years of experience in a sales support, sales coordination, customer service, order administration, or similar operational support role. - Experience supporting a sales team or customer-facing employees in a fast-paced environment. - Strong working knowledge of CRM systems, preferably Salesforce, and confidence learning new systems and workflows. - Experience with data entry, documentation management, and maintaining accurate records. - Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups simultaneously. - Strong written and verbal communication skills, with the ability to work effectively across teams. - Demonstrated attention to detail and commitment to accuracy and process consistency. - Ability to troubleshoot routine process or system issues and provide practical support to others. - Post-secondary education in business administration, sales, operations, or a related field is considered an asset. - Experience in a B2B sales, print, technology, or managed services environment is considered an asset. Work Schedule Mon - Fri 8am to 5 pm; Remote or from one of our offices in Edmonton, Kelowna, Victoria, Vancouver, Prince George, Lloydminster or Regina.