• Serve as Clinical Operations Expert across PSI opportunities • Provide oversight to ensure clinical accuracy, alignment with best practices, and evidence-based recommendations • Function as rural health subject matter expert, helping design and adapt solutions • Provide test subject matter expertise to achieve validation of design acceptability criteria • Support solutioning for program of government customers’ needs in implementing/integrating rural health applications • Develop, implement and sustain clinical solutions for PSI’s Emerging Technology and Innovation activities • Serve as Clinical Operations Leader across PSI • Provide thought leadership to strengthen PSI’s market positioning • Mentor PSI staff and partners to integrate clinical excellence into operations, development, and delivery models

Role Description This position is located in the Health Information Management (HIM) section at the Phoenix VA Medical Center. Medical Records Technicians (Coder-Outpatient) are skilled in classifying medical data from patient health records in the hospital setting, and/or physician-based settings, such as physician offices, group practices, multi-specialty clinics, and specialty centers. They analyze and abstract patients' health records, and assign alpha-numeric codes for each diagnosis and procedure. Responsibilities - Utilizes computer applications with varied functions to produce a wide range of reports, to abstract records, and review assigned codes. - Performs audits of encounters to identify areas of noncompliance in coding. - Facilitates improved overall quality, completeness, and accuracy of coded data. - Works with staff to ensure that regulations are met, or areas of weakness are identified and reported to the appropriate supervisor for corrective action. - Selects and assigns codes from the current version of several coding systems, including the current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS). - Adheres to accepted coding practices, guidelines, and conventions when choosing the most appropriate diagnosis, operation, procedure, ancillary, or Evaluation and Management code to ensure ethical, accurate, and complete coding. - Searches the patient record to find documentation justifying code assignment based on an expanded knowledge of the organization and the structure of the patient health record. - Responsible for performing audits of coded data, developing criteria, collecting data, graphing and analyzing results, and creating reports and communicating in writing and/or in person to appropriate leadership and groups. - Maintains statistical databases to track the results and validate the program for identifying patterns and variations in coding practices, with regular reports to the medical staff and management. Work Schedule Hours to be discussed during the interview process. Remote These approved positions are currently designated for a mid-term extension to the return to office mandate through October 2025. While these positions may be filled remotely, the employee will be required to return to the office if the mid-term extension is not continued. Therefore, all applicants must be located within 50 miles of a VA facility. Telework This position is telework eligible but may be required to return to the office permanently at a later date. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience: One year of creditable experience that indicates knowledge of medical terminology, anatomy, physiology, pathophysiology, medical coding, and the structure and format of a health records. - Education: An associate's degree from an accredited college or university recognized by the U.S. Department of Education with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information technology/health information management. - Completion of an AHIMA approved coding program, or other intense coding training program of approximately one year or more that included courses in anatomy and physiology, medical terminology, basic ICD diagnostic/procedural, and basic CPT coding. - Certification: Persons hired or reassigned to MRT (Coder) positions in the GS-0675 series in VHA must have either Apprentice/Associate Level Certification, Mastery Level Certification, or Clinical Documentation Improvement Certification through AHIMA or ACDIS. - English Language Proficiency: MRTs (Coder) must be proficient in spoken and written English as required by 38 U.S.C. § 7403(f). Requirements - Ability to analyze the health record to identify all pertinent diagnoses and procedures for coding and to evaluate the adequacy of the documentation. - Ability to accurately perform the full scope of outpatient coding, including ambulatory surgical cases, diagnostic studies and procedures, and outpatient encounters. - Skill in interpreting and adapting health information guidelines that are not completely applicable to the work, or have gaps in specificity. Physical Requirements They analyze and abstract patients' health records, and assign alpha-numeric codes for each diagnosis and procedure.

Role Description As our Medical Receptionist, you will be the essential first point of contact for patients and visitors within our specialized Palliative Care practice, embodying the compassionate and welcoming spirit of our service. You will play a pivotal role in patient registration, appointment scheduling, and insurance verification, ensuring a seamless and supportive administrative experience. - Warmly greet patients and visitors. - Manage the reception area. - Handle multi-line phone calls with a pleasant and helpful demeanor. - Meticulously register new patients in IDX. - Accurately verify insurance eligibility and benefits. - Update patient demographic and financial information. - Perform various clerical duties, including: - Maintain departmental deposit logs. - Prepare routine schedules and reports. - Utilize analytical skills necessary to maintain provider schedules. - Ensure a positive customer service atmosphere and interactions in reception areas. - Oversee the waiting area. - Coordinate patient movement and report problems or irregularities. - Possess a working knowledge of multi-line phones. Qualifications - High school diploma or GED. - Strong basic computer skills, including proficiency with Outlook, Windows-based, and Google Suite programs. - Exceptional ability to communicate effectively. - Ability to multitask and maintain professional working relationships with patients, employees, and physicians. Requirements - High School Graduate/GED. - Basic computer skills. - Google Suites based programs. Benefits - Opportunity to grow within a comprehensive network of inpatient and outpatient services. - Access to a vibrant community hospital and leading regional healthcare system. - Experience a charming blend of bygone appeal and modern amenities in Prescott. - Enjoy a relaxed lifestyle that empowers professional growth and family time.

• Supervise and support 4-6 Clinical Supervisors and counselors in service of enhancing clinical quality across the market. • Partner closely with State Directors and cross departmental leads to steward the organization's mission and develop and meet clinical goals and objectives. • Regularly provide clinical training to clinical supervisors and staff. • Oversee the clinical supervision process and ensure standardization throughout the region. • Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures • Provide quality checks/audits and assure compliance with regulatory requirements. • Assist with curriculum design and program development. • Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs. • Cultivate a positive team environment where our mission and values come to life. • Assist operational management to recruit 'A players' into every role, based on a deep understanding of the target profile and our values/culture (in collaboration with the State Director and Talent Acquisition team). • Support employees' professional development through goal setting, coaching and feedback - and connect professional development to improved organizational performance. • Ensure our policies and procedures are rigorously and consistently implemented. • Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations • Address feedback from members or other stakeholders. • Help identify locations of where a Groups office, clinical model, and services would be successful while helping to identify key drivers that made those locations a key success. • Build state and regional referral networks on Groups behalf, and connect Groups to key networks, other providers, insurers, and influencers. • Evaluate and recommend alternative and experimental service models for operating in appropriate markets. • Travel within your region as you evaluate local areas and consult with the wider leadership team. • Keep the organization connected with appropriate circles such as county board meetings, advisory board meetings, etc., and represent Groups as a respected, positive presence in the community. • Be an integral part of expansion in new states and markets working closely with State Directors. • Ability to work remotely with regular and required travel to offices. • Performs other duties as assigned.