• Lead planning, governance, and execution of a portfolio of cross-functional technical programs • Establish portfolio-level visibility into program health, risks, dependencies, and milestones • Define and implement PMO frameworks, methodologies, and operating standards • Drive prioritization, sequencing, and trade-off decisions across multiple programs • Manage cross-program dependencies and coordinate resolution of risks across teams and stakeholders • Develop and maintain executive-level reporting, dashboards, and program narratives • Lead portfolio planning cycles, aligning resource capacity with program demand • Drive continuous improvement of program management processes, tools, and reporting practices • Mentor and develop program and project managers, establishing best practices across the PMO

• Independently lead and drive elluminate® implementation projects throughout the project lifecycle by consistently using PMI-compliant and eCS-required methodologies, standards and best practices • Successfully manage multiple software implementation projects simultaneously, ensuring that proper documentation is developed and maintained, that project risks are mitigated with a collaborative team approach and that client satisfaction remains at the forefront of all efforts • Collaborate with internal and external subject matter experts to deliver seamless elluminate integration, rapid system adoption and end-user utilization, and the highest quality of professional services to our client • Other duties as assigned

• Represent Clay in enterprise client calls covering deployment, integrations, performance, security, compliance, and infrastructure topics; • Act as a bridge between client stakeholders and Clay's development team; • Prepare client-facing technical documentation, including implementation approaches, platform recommendations, technical requirements, and integration overviews; • Review technical documentation before client delivery and identify gaps, inconsistencies, or missing information; • Respond to client questions regarding security, analytics, integrations, hosting, and platform capabilities; • Evaluate and document technology platform recommendations, including CMS selection and migration considerations; • Support discussions around SSO, identity management, hosting infrastructure, and deployment planning; • Facilitate release planning discussions and coordinate between client stakeholders and Clay's development team; • Conduct post-launch reviews and prepare supporting reports and documentation; • Support analytics, privacy, and localization initiatives by coordinating requirements, validating implementations, and gathering information needed for client and internal teams.

• Own the delivery of AWS, cloud transformation, AI/ML, and application modernization projects. • Manage project scope, timelines, risks, dependencies, and stakeholder expectations. • Facilitate project ceremonies, planning sessions, status reviews, and steering meetings. • Drive proactive risk identification and resolution. • Monitor project health and implement recovery plans when necessary. • Maintain strong customer relationships and ensure high customer satisfaction. • Coordinate cross-functional and distributed delivery teams. • Support AWS-funded initiatives, including MAP migration projects where applicable.