Role Description At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm CST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Rolling Meadows, Illinois zone. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. - Maintain accurate client and policy data - Use Gallagher’s technology to streamline processes and improve service quality - Collaborate with your team to secure existing business and drive the sale of additional services - Manage multiple priorities with ease Qualifications - Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience - Active P/C insurance license - Strong written and verbal communication skills - Proficient in using technology as a tool to maximize productivity and quality Requirements - 1+ years of prior call center experience (nice to have) - Working knowledge of Microsoft software, Applied Epic, and Salesforce (nice to have) Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Perform follow-up on insurance billing and collection activities • Verify the accuracy and completeness of insurance records and claims • Contact insurance companies as well as other related duties to expedite payments for physician services • Review patient accounts to verify accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information • Utilize Epic and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Meet Quality Assurance (QA) standards and follow best practices for one-touch resolution • Interact with management and staff members to discuss issues • Perform other duties as assigned by the supervisor and/or manager

• Performs follow-up insurance billing and collection activities on a minimum of 30 claims per day • Makes collection calls, verifying accuracy and completeness of claims • Contacts insurance companies and collection agencies in regard to expediting payments from various payers for physician’s services • Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling • Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day • Follows best practices for one-touch resolution as established within the department • Interacts with management and staff members to discuss issues • Performs other duties as assigned by the supervisor and/or manager

Title: Claim Specialist II Employment Type Full Time Department Aon Corporation Location United States Workplace Type Hybrid Job Description: Claims Specialist II As a Claims Specialist, you will report directly to the Manager of Claims working in the challenging and rewarding segment of insurance. This is a hybrid role with the flexibility to work both virtually and 2-3 days per week at our Fort Wayne, IN office. Aon is in the business of better decisions: At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What will your day look like - Confirm coverage in system and verifies that both team and individual are sanctioned. Sends initial contact letter which also explains which benefits are available. - Obtain information necessary for claim to be established in the claims system. - Investigate to verify that injury occurred while claimant was participating in a covered event. - Analyze medical bills for causal relationship to the accident/injury. - Review Explanation of Benefits from primary insurance to determine obligation under our policy. - If appropriate reprice medical bills through the PPO network and/or use system to see if procedures were reasonable and customary to establish proper payment. - Issue payment to medical providers. Essential Job Functions: - Handles all assigned claims to a conclusion. - Undertakes a high volume of claims and maintains Customer Service standards. - Interacts with Carrier, Claimant, Health Care Providers, and Policyholders. - Handle all inquiries from claimant, insured, or medical provider regarding the status of a claim. - Comply with all rules, regulations, and laws regarding the payment of medical claim. - Process/move and maintain claims within the claims workflow and archival systems. Skills and experience that will lead to success: - Accident and Health experience preferred either in a claim setting or as a medical biller/coder. - Experience with working with third parties a plus. - Experience with the Microsoft office suite products. - Proficient typing skills necessary. Education: - Bachelor’s degree or equivalent years of industry experience. How we support our colleagues: In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $37,000 to $43,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.