Role Description The Product Marketing Manager (PMM) will be responsible for expanding our Total Addressable Market (TAM) by directing marketing resources, aligning sales efforts, and providing the R&D roadmap with the market intelligence necessary to win against entrenched local competitors. This role is a remote position in London, UK. Occasional travel to company offices as necessary. Key Responsibilities - Strategic Market Intelligence & Prioritization - Define the "Win" Strategy: Analyze why competitors like GetYourGuide are gaining share and direct resources to close those gaps. - Prioritize R&D Efforts: Translate market-specific friction—such as the 15-25% lower conversion on multi-lingual sites—into prioritized requirements for localized features like native language filters and regional payment methods. - Data-Driven Roadmap: Use data to rank problems and opportunities by impacted audience size and confidence, ensuring engineering pods work on high-leverage international features. - Go-to-Market (GTM) & Marketing Orchestration - Resource Direction: Organize the efforts of SEM, SEO, and Content teams to move from coarse non-English accounts toward granular, country-specific structures that increase clickshare. - Localized Content: Direct the creation of stand-alone SEM landers and content incorporating regional idioms and cultural references to improve SEO and trust. - Funnel Optimization: Oversee all funnel metrics—from increased traffic to supplier signup pages to getting more products live—ensuring teams prioritize the most effective opportunities. - Sales Enablement & Supply Growth - Supply Gap Identification: Assist Sales and Destination Management teams in identifying high-demand supply gaps, such as FIGS-language tours in Rome. - Asset Development: Develop geo-specific landing pages and assets for the Sales engine to address local supplier objections and highlight growth opportunities. - Cross-Functional Orchestration - Operational Leadership: Serve as the "glue" between R&D, Marketing, and the Supply Org to ensure international initiatives are built into quarterly roadmaps. - Integrated Strategy: Ensure all channels work together to amplify adoption and support critical international supply priorities. Success Metrics (KPIs) - Top-of-Funnel Conversion: Measurable increase in international site traffic and account creation. - Bottom-of-Funnel Conversion: Increase in product creation initiation and the number of products that go live. - Market Share: Progress toward the 10% global TAM share target. Qualifications - 10+ years in marketing (per AD standards) with a focus on product marketing and international GTM strategy. - Proven ability to translate business objectives into effective multi-channel campaign strategies. - Demonstrated ability to lead through influence and collaborate with Product, Sales, Data, and Engineering teams. - Deep experience using data to prioritize opportunities and manage performance dashboards. - Excellent stakeholder management and communication skills to drive alignment across a global organization. Benefits - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses. - “Work your way” with flexibility to suit your lifestyle. - Flexible schedule. Work-life balance is ingrained in our culture by design. - Donation matching. We match qualifying charitable donations annually. - Tuition assistance. Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. - Travel perks. Discounts and more for employee development. - Employee assistance program. Resources and programs to help you through life’s challenges. - Health benefits. Great coverage and competitive premiums. - Generous referral scheme. Rewards for referring successful candidates.

Role Description We are seeking a Product Owner, Firmware & Navigation to support ORT’s mobile robotics value streams by owning execution for onboard software, firmware, and navigation capabilities across Omron’s AMR portfolio. This position reports to the Director, Mobile Product Management and works closely with the Global Product Managers responsible for AMR Programs and underlying mobile software capabilities. This role can be based at any Omron Robotics location in the Americas or Europe. The Product Owner, Firmware & Navigation is responsible for execution ownership of onboard AMR software, including firmware, navigation, and related core platform capabilities. This role ensures that engineering teams deliver high-quality, scalable software aligned to AMR program needs and broader mobile value stream priorities. As part of ORT’s value stream operating model, this role owns backlog execution and sprint-level delivery while collaborating closely with Global Product Managers who define the market strategy and roadmap. The Product Owner works closely with the Global Product Managers (and Value Stream Owners), Software Architect, software engineering teams, UX, systems engineering, and commercial stakeholders to ensure predictable delivery, rapid learning cycles, and high-quality software releases. In this role, you will: - Own and manage the product backlog for firmware and navigation software supporting ORT’s AMR platforms. - Translate system-level requirements and roadmap priorities into clear user stories and acceptance criteria. - Serve as the primary day-to-day product interface for firmware and navigation development teams, collaborating closely with stakeholders to clarify scope, resolve dependencies, and remove delivery blockers. - Lead backlog refinement, sprint planning, reviews, and retrospectives alongside software developers and other stakeholders, including the Software Architect. - Ensure alignment between firmware and navigation development and AMR programs (Deckload, Turnkey, and solution integration, including MoMa and other application focus areas). - Collaborate closely with the Global Product Managers to align sprint outcomes to roadmap goals, releases, and commercial priorities. - Work closely with systems engineering, roboticists, and software architects to balance performance, safety, scalability, and delivery velocity. - Support coordination across multiple Agile teams where firmware and navigation efforts are split by capability. - Participate in system-level testing, validation, and release readiness activities. - Identify dependencies and risks early, escalating tradeoffs and integration issues as needed. - Participate in customer engagement, feedback loops, and internal demos to ensure validated learning informs backlog priorities. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field; equivalent experience considered. - 5+ years of experience in software product ownership, embedded software, firmware, or technical product roles. - Experience working directly with Agile development teams focused on embedded or platform software. - Familiarity with robotics systems, real-time software, or safety-critical development environments preferred. Requirements - Strong working knowledge of Agile/Scrum execution and backlog management. - Ability to operate effectively in technically complex environments and make informed execution decisions. - Comfort working closely with engineers, roboticists, and system architects. - Strong communication skills with the ability to coordinate across engineering, product, UX, and commercial teams. - Analytical mindset with attention to detail and quality. Benefits - The annual salary range for this role is $128,000 - $178,000 a year, however, base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. - This position is also eligible for an annual performance-based bonus program. Company Description Omron is an Equal Opportunity Employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone by making transactions safe, simple, innovative, and accessible. Our innovations and solutions use secure data and networks, partnerships, and a passion for helping individuals, financial institutions, governments, and businesses realise their most significant potential. Our decency quotient drives our culture and everything we do inside and outside our company. With connections across more than 210 countries and territories, we build a sustainable world that unlocks priceless possibilities for all. Overview When a MACS customer completes onboarding and goes live, their journey is just beginning. Reporting to the Director, Support & Retention Experience, this role owns the post-enablement customer journey - the period from the moment a customer goes live in production through to long-term, healthy platform use. You will be the person responsible for ensuring live customers are continuously monitored, that problems are caught and resolved before they affect the customer's business, and that customers are actively supported to grow their use of the platform over time. • Do you believe that going live is the start of the customer relationship, not the end of it?• Are you motivated by the challenge of spotting problems before customers have to raise them?• Do you want to build something that does not yet exist and leave a lasting operational footprint? Role You will own the end-to-end post-enablement experience for MACS production customers, covering:• Monitor API performance, availability, error rates, and usage patterns across all live production customers - maintaining a continuous, accurate picture of how every customer is performing on the platform• Own the post-enablement customer health score - defining what signals matter, what thresholds indicate risk, and ensuring that health data is visible, trusted, and acted on by the right teams• Operate the proactive alerting function - detecting degradation, unusual usage drops, or rising errors early, and triggering the right response before issues escalate to the customer• Build and maintain the post-enablement playbooks that define how the team responds to each failure mode - from a spike in API errors to a customer going dark after go-live - ensuring responses are fast, consistent, and scalable• Coordinate issue resolution across SRE, engineering, and product teams - owning the customer-facing communication, managing escalation paths, and ensuring the customer never has to chase multiple teams for an answer• Work with the Developer Zone team to surface contextual guidance, alerts, and diagnostics directly within the platform - so customers get help in the moment, without having to open a ticket• Use post-enablement usage signals to identify customers who are ready to expand their use of the platform - flagging growth opportunities to commercial and product teams and helping customers discover the next capability relevant to their needs• Proactively review each live customer's integration and surface recommendations for improvement - helping customers optimise performance, reduce errors, and get more value from what they have enabled• Provide the Director and senior leadership with clear, data-driven visibility into post-enablement customer health, support performance, retention trends, and platform adoption across the live customer base• Collect and synthesise post-go-live customer feedback into actionable inputs for product and engineering - ensuring the live customer experience continuously improves All About You• Experience in customer success, post-sales support, or technical account management in a B2B technology or developer platform environment - you understand what customers need after they go live and know how to deliver it at scale• Comfortable reading and interpreting API performance data, error logs, and usage metrics - you do not need to be an engineer, but you need to understand what the data is telling you about the customer's experience• Strong process discipline - you document playbooks, maintain escalation paths, and close gaps systematically rather than reactively• Natural relationship builder who can coordinate across SRE, engineering, product, and commercial teams to resolve customer issues without the customer feeling the friction• Detail-oriented with the ability to manage a portfolio of live customers simultaneously, spotting risk early and prioritising interventions effectively• Clear communicator - able to translate technical platform signals into customer-friendly language, and operational data into crisp leadership updates• Self-directed and resourceful in environments where the playbook is still being written - you make progress without waiting for everything to be defined• Experience in payments, fintech, or developer platform environments is a strong advantage What Success Looks Like• Every live production customer is continuously monitored - problems are caught and resolved before they affect the customer's business• Post-enablement health scores are trusted and used by the Director, product, and commercial teams to make decisions• Customers who go live feel supported, not abandoned - and that experience is consistent regardless of their size or complexity• Usage signals reliably surface expansion opportunities, contributing directly to platform growth• Customers stay longer, use more of the platform, and see MACS as a long-term partner rather than a vendor they onboarded with once Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:• Abide by Mastercard's security policies and practices• Ensure the confidentiality and integrity of the information being accessed• Report any suspected information security violation or breach• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution. • Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities, and ideal end state, and be able to articulate and advocate for this perspective. • Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes. • Ongoing optimization of live user workflows and capabilities, including monitoring of key metrics and user feedback. • Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.