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Revolutionizing the healthcare provider-patient visit.
Customer Support Program Manager
Location
United States
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Program Manager
Knowtex
• Design and lead support program infrastructure • Manage technical issue resolution and escalation • Directly manage Customer Support Technician and recruit new talent • Build and maintain knowledge base to reduce ticket volume • Monitor customer health indicators and coordinate retention interventions
Job Requirements
- 5+ years in support operations, program management, or technical operations
- Healthcare technology or healthcare operations experience
- Team leadership experience
- Technical support expertise
- Support program design experience
- Proficiency with ticketing platforms
Benefits
- Health insurance
- Professional development
- 401(k) plan
- Flexible work hours
- Paid time off
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