• Implements and maintains EpicCare systems and databases to ensure optimum performance. • Performs analysis of new releases and determines how they will impact workflow. • Defines modifications to application software or databases to address system functions or enhancements. • Facilitates Epic updates, new releases and system enhancements. • Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. • Initiates issues for resolution while escalating and communicating status to management in a timely manner. • Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. • Coordinates vendor demos, site visits and reference calls. • Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities. • Performs other duties as assigned.

Role Description Rekall Technologies is seeking a highly skilled Systems Engineer (Projects & Support Escalations) to join our remote technical team. This role blends advanced Level 3 support responsibilities with full lifecycle project engineering, including client onboardings, infrastructure upgrades, and internal initiatives. The ideal candidate is an experienced engineer capable of handling complex escalations, managing multiple projects at once, maintaining proactive communication with clients and internal teams, and delivering a consistently outstanding technical and customer experience. Duties & Responsibilities - Key Responsibilities – Support Escalations - Serve as the primary Level 3 escalation point for complex technical issues from Level 1 and Level 2 engineers. - Troubleshoot and resolve advanced issues involving servers, networks, firewalls, cloud platforms, and security systems. - Manage and prioritize your escalation queue while maintaining clear and timely communication. - Perform root-cause analysis and implement long-term fixes to improve client environments. - Support and guide junior engineers by providing technical leadership and knowledge sharing. - Key Responsibilities – Project Engineering - Plan, coordinate, and deliver IT projects from start to finish, including: - New client onboardings - Infrastructure upgrades - Cloud migrations - Internal technical initiatives - Conduct weekly client project calls to review status, milestones, and next actions. - Work closely with: - Strategic Account Managers (SAMs) - Rekall’s Project Director - Engineering teams - Maintain clear project documentation and timelines for all assigned work. - Perform complete remote network audits to identify misconfigurations, risks, and improvement areas. Qualifications - Microsoft 365 administration, migrations, and CPS transfers - VMware ESXi / vSphere server builds and virtualization management - Windows Server, domains, Active Directory, Entra ID, Azure AD - Azure experience (VMs, identity, storage, security policies) - Desktop setup and deployment standards - DNS configuration, troubleshooting, and management - Backup services (image-level, cloud-based, disaster recovery workflows) - 365 security: MFA, conditional access, compliance, Secure Score - SSL VPN configuration, troubleshooting, and firewall familiarity - RDS/Terminal Server environments: optimization and issue resolution - SQL Server fundamentals and troubleshooting - Network troubleshooting across switching, routing, ISPs, and remote environments Requirements - Strong organizational and multitasking abilities; able to manage several projects and escalations simultaneously. - Ability to conduct full remote audits across network, cloud, server, and security layers. - Strong professional presence with dependable follow-through and accountability. - Comfortable working independently within a structured MSP environment. - Familiarity with ConnectWise for project management is a plus. - Experience with Monday.com CRM is also considered a valuable bonus. Benefits - Package & Remuneration: R500,000 - R700,000 per year

• Analyze current state workflows, identify system or process gaps, recommend improvements that reduce manual work, improve data quality and support timely clinician onboarding and payer enrollment • Design and implement new credentialing workflows, reporting structures, and system configurations within Credentialing • Facilitate meetings and collaborate cross-functionally with Billing, Revenue Cycle, Digital, Intake, Compliance, Managed Care, and other operational partners • Partner with RCM and Billing teams to support analyses of credentialing related claim denials, provider data mismatches, directory discrepancies and downstream revenue cycle impacts • Translate business requirements from cross functional teams into clear system, workflow, reporting and data requirements • Lead operational initiatives focused on improving provider and payer data integrity, workflow efficiency, and cross-functional alignment • Design and maintain various credentialing reports, dashboards, scorecards, data extracts and audit tools that support operational visibility and leadership decision-making • Translate operational issues and business needs into system, workflow, reporting, and process solutions • Independently diagnose operational issues, determine appropriate remediation, implement solutions, and ensure sustained resolution within assigned scope • Escalate policy, regulatory, compliance, or enterprise-impacting matters to leadership, as appropriate

• Operate and maintain large-scale Linux environments (bare metal, clusters, cloud) • Monitor system health, troubleshoot incidents, and ensure high availability • Support production and research workloads across multiple environments • Help scale clusters toward hundreds to thousands of nodes • Work on systems handling petabyte-scale storage • Improve performance, reliability, and resource utilisation • Automate operational tasks using tools like Python, Bash, Ansible, or Terraform • Improve deployment, provisioning, and system lifecycle management • Contribute to system design and architecture decisions • Work closely with HPC / infrastructure teams, Platform / DevOps engineers, Research teams