Inova Health

• Assists in the preparation and submission of regulatory documents to the study sponsor and IRB, as required by the protocol and regulatory requirements. • Assist in the conduct and documentation of study visits and protocol-specific testing/interviews according to the study protocol. • Assists the research team in completing case report forms accurately and according to the protocol.

• Creates and enforces work standards, quality measures, and process improvements that are consistent with the organization's goals and objectives. Ensures regulatory compliance with Medicare and state authorities, Generally Accepted Accounting Principles and any external governing authority. • Assures claims are reviewed, corrections are identified/made or resolutions are initiated while ensuring all follow-up claims/actions are submitted via the appropriate medium and with all required attachments. • Evaluates the impact of new or upgrades to existing systems/tools while performing testing of system changes, providing technical/operational support during implementation and evaluating the success of new systems/tools. • Ensures timely/accurate billing, collection, posting, servicing, and/or auditing of the $1.5 billion receivable stream. • Ensures follow-up is completed utilizing TRAC work lists, QMS, or other systems/reports according to department policy/procedure, SRG, or industry best practice standards. • Demonstrates a working knowledge of CareMedic systems, DSS electronic billing systems, Syntellect IVR systems, HealthQuest 2000, QMS, and Premis electronic billing systems. • Provides feedback and training to supervisors and staff. Provides resolution for pended (WIP backlog) claims within allowable timeframes (as defined for appropriate deficiency) and/or ensures billed claims receive timely and appropriate follow up based on established protocol or SRG. • Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.

- Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow. - Defines modifications to application software or databases to address system functions or enhancements. - Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. - Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. - Initiates issues for resolution while escalating and communicating status to management in a timely manner. - Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls. - Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow. • Defines modifications to application software or databases to address system functions or enhancements. • Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. • Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. • Initiates issues for resolution while escalating and communicating status to management in a timely manner. • Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls. • Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities. • Performs other duties as assigned.

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow. • Defines modifications to application software or databases to address system functions or enhancements. • Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. • Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. • Initiates issues for resolution while escalating and communicating status to management in a timely manner. • Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls. • Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities. • Performs other duties as assigned.

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence. • Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed. • Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity. • Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs. • Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt. • Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards. • Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures. • Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager. • May perform additional duties as assigned.

• Develop, design, and maintain enterprise data literacy, analytics, and AI training materials and curricula aligned to defined learning objectives and enterprise standards. • Deliver engaging, learner-centered in-person and virtual training sessions using facilitation techniques that promote interaction, understanding, and real-world application. • Translate complex data, analytics, and AI concepts into clear, accessible language for learners with varying levels of data literacy. • Facilitate Insights Bar sessions, office hours, workshops, and learning events to support ongoing analytics and data enablement. • Create training assets across multiple modalities, including instructor-led content, virtual learning, recorded video, self-paced e-learning, job aids, and interactive learning materials. • Develop and deliver engaging training materials using modern instructional design tools and platforms, including Articulate Rise, Adobe Captivate, Storyline, JavaScript, video editing tools, and Learning Management Systems (LMS). • Assist in developing and maintaining role-based training curricula aligned to defined personas (providers, analysts, developers, nurses, super users). • Support standardized onboarding and enablement pathways across analytics, AI, and enterprise toolsets. • Maintain training documentation, workflows, job aids, and multimedia learning assets in accordance with enterprise standards. • Collaborate with subject matter experts and enterprise stakeholders to identify learning needs, clarify requirements, and translate them into effective training solutions. • Provide remedial and optimization training to address adoption gaps or workflow challenges. • Track participation, feedback, and effectiveness of training programs and communicate insights and recommendations to leadership. • Coordinate training logistics, schedules, communications, and materials with stakeholders across clinical, operational, IT, and analytics teams. • Perform other duties as assigned.

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow. • Defines modifications to application software or databases to address system functions or enhancements. • Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping. • Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution. • Initiates issues for resolution while escalating and communicating status to management in a timely manner. • Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls. • Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.

• Meets all defined service levels and defined performance objectives within Inova IT for Supporting our Business Customers. • Serves as a leader for modifications or enhancements to use Oracle Security Architecture. • Coordinates all security designs with various Business Units. • Analyzes and implements Oracle security requirements. • Recommends and develops security measures to protect information against unauthorized modification or loss. • Works closely with both Oracle technical and functional teams to ensure the success of the overall Oracle solution. • Collaborates with Oracle Applications and business teams to design and implement technical security solutions for Oracle and associated bolt-on applications. • Adheres to and delivers ITGC controls and procedures. • Supports audits both internal and external. • Supports additional projects and duties as assigned.

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence. • Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed. • Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity. • Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs. • Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt. • Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards. • Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures. • Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.