Fable

• Own the full-cycle recruiting motion for engineering from sourcing through offer close, expanding into product and design as the role grows • Build and maintain sourcing pipelines that surface candidates before they're actively looking. Utilizing creative outreach, not just LinkedIn InMails • Partner with hiring managers to sharpen role definitions, interview structures, and scorecards so we're evaluating what actually predicts success • Run a tight process that respects candidates' time, moves fast, and leaves everyone with a good impression of Fable. • Own the ATS (Ashby) as the source of truth: pipeline stages, candidate notes, and data cleanliness • Report on pipeline metrics and flag bottlenecks before they become problems; help build recruiting systems that scale

• Own our compliance program, including SOC 2 and ISO 27001, and the ISMS that supports them • Assist with operational privacy processes in support of GDPR and adherence to privacy laws across all US states and international requirements • Assist the CISO with privacy program implementation • Lead the third-party risk management program • Lead AI risk management and governance • Drive our top focus areas: identity and access management, product security, and internal IT operations • Contribute to security research and thought leadership • Drive and attend industry events in partnership with the go-to-market team, representing Fable Security's leadership • Submit to and speak at conferences, building the company's presence in the security community

• Support the reliability, performance, and scalability of Fable’s systems and infrastructure • Monitor systems, respond to alerts, and assist in troubleshooting production issues • Work with engineers and SREs to debug issues across infrastructure and application layers • Contribute to improving system observability, including logging, monitoring, and alerting • Assist in maintaining and improving CI/CD pipelines and deployment processes • Support infrastructure and configuration changes under guidance (e.g., cloud resources, environments) • Help identify opportunities to improve system performance, stability, and cost efficiency • Support efforts to reduce operational complexity and technical debt • Participate in incident response and post-incident reviews (postmortems) • Document systems, processes, and troubleshooting steps • Learn and apply best practices in reliability engineering, system design, and platform operations

Role Description As a Junior Site Reliability Engineer (SRE) at Fable, you will help support the reliability, performance, and scalability of the systems that power our products. Fable’s products enable organizations to build more accessible digital experiences, and maintaining reliable, high-performing systems is critical to delivering that impact. You will work as part of our Platform Pod, alongside Software Engineers and more experienced SREs, to support infrastructure, improve system health, and enhance developer experience. This role is part of the infrastructure pillar, where you will collaborate closely with engineers across product and platform teams. Reliability and system quality at Fable are shared responsibilities, and you will work closely with engineers to ensure systems are stable, observable, and easy to operate. This is an ideal role for someone early in their career who is curious about how systems run in production and wants to build skills in cloud infrastructure, observability, automation, and platform engineering. Responsibilities - Support the reliability, performance, and scalability of Fable’s systems and infrastructure - Monitor systems, respond to alerts, and assist in troubleshooting production issues - Work with engineers and SREs to debug issues across infrastructure and application layers - Contribute to improving system observability, including logging, monitoring, and alerting - Assist in maintaining and improving CI/CD pipelines and deployment processes - Support infrastructure and configuration changes under guidance (e.g., cloud resources, environments) - Help identify opportunities to improve system performance, stability, and cost efficiency - Support efforts to reduce operational complexity and technical debt - Participate in incident response and post-incident reviews (postmortems) - Document systems, processes, and troubleshooting steps - Learn and apply best practices in reliability engineering, system design, and platform operations Qualifications - 0–2 years of experience in software engineering, DevOps, SRE, or related fields (internships included) - Degree in Computer Science, Engineering, or a related field (or equivalent experience) - Basic understanding of software systems, APIs, and web applications - Familiarity with at least one programming or scripting language (e.g., Python, JavaScript, Bash) - Exposure to cloud platforms (e.g., AWS, GCP, Azure) or strong interest in learning - Basic understanding of Linux/Unix environments - Familiarity with version control (e.g., Git) - Curiosity about how systems run in production and how to make them more reliable - Strong problem-solving skills and willingness to learn - Good communication and collaboration skills Nice to have - Exposure to monitoring/observability tools (e.g., Datadog, Prometheus, Grafana) - Experience with CI/CD tools (e.g., GitHub Actions) - Familiarity with infrastructure as code (e.g., Terraform, CloudFormation) - Interest in platform engineering, developer tooling, or system reliability - Experience through internships, co-ops, or personal projects Benefits - Stock options - Career growth opportunities - Professional development support - Health and dental coverage - More Accessibility accommodations Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for Junior Site Reliability Engineer job application.” Pay range $69,000 – $90,000 the salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.

• Own and execute expansion and cross-sell strategy across existing accounts • Identify and develop opportunities across new business units, affiliates, and geographies • Run high-quality discovery conversations to uncover new use cases and growth opportunities • Partner closely with Customer Success to align on progress, adoption, and expansion timing • Build and maintain multi-threaded relationships across stakeholders and decision-makers • Develop compelling value-based business cases tied to customer outcomes and ROI • Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities • Accurately forecast and manage a pipeline of expansion revenue • Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams

Role Description This is a high-impact role focused on growing and deepening Fable’s relationships within our existing customer base. As the Director, Account Management, your job is to identify, create, and close expansion opportunities across customers, affiliates, and business units—while positioning Fable as a long-term strategic partner. This is not a passive account management role; it’s a growth role. You’ll work with some of our most important customers—partnering closely with Customer Success, Sales, and Product—to uncover new opportunities, navigate complex organizations, and drive meaningful business outcomes. If you’re successful, you’ll become a trusted advisor across multiple stakeholders, owning expansion strategy and executing high-value, multi-threaded deals. You’ll be selling into enterprise organizations—working with leaders across UX, Product, Digital, and Accessibility—helping them scale accessibility across teams, regions, and business lines. Responsibilities - Own and execute expansion and cross-sell strategy across existing accounts - Identify and develop opportunities across new business units, affiliates, and geographies - Run high-quality discovery conversations to uncover new use cases and growth opportunities - Partner closely with Customer Success to align on progress, adoption, and expansion timing - Build and maintain multi-threaded relationships across stakeholders and decision-makers - Develop compelling value-based business cases tied to customer outcomes and ROI - Navigate and lead complex, multi-stakeholder deal cycles for expansion opportunities - Accurately forecast and manage a pipeline of expansion revenue - Identify trends across accounts and bring insights back to Sales, Marketing, and Product teams Qualifications - 3+ years of experience in B2B SaaS account management sales with a focus on growth - Proven track record of expanding Enterprise accounts and exceeding revenue targets - Experience managing complex, multi-stakeholder enterprise environments - Strong foundation in value-based selling and discovery - Ability to build and navigate relationships across business units and functions - Experience using modern sales tools and leveraging data and insights to drive account strategy - Bonus: experience or interest in Accessibility, UX, or Digital Experience Benefits - Stock options - Career growth opportunities - Professional development support - Health and dental coverage - And more Accessibility accommodations Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for QA Automation Engineer job application.” Pay range $250,000 – $300,000 On-target earnings, the salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.

• Own the customer journey end-to-end — from onboarding and adoption through renewal • Act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value • Establish yourself as a trusted advisor throughout the customer journey from adoption to renewal hosting meetings, business reviews and managing risk mitigation • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their company objectives with Fable • Proactively analyze customer usage and engagement to identify risks and expansion opportunities to actively grow your book of business and reduce churn risk • Own the renewal process end-to-end for your portfolio, preparing and managing commercial documentation including renewal proposals and order forms • Coordinate with Legal, Security, Finance, and Sales to support contract and procurement processes • Build strong, multi-threaded relationships across customer organizations • Drive customer advocacy and identify opportunities for references and case studies • Partner with Platform Support and Innovation teams to ensure seamless customer experiences

Role Description Fable is seeking a world-class Enterprise Customer Success Manager to own a portfolio of our enterprise customers. Working directly with top global brands, the ideal candidate has experience and passion for building strong relationships with champions and decision-makers and helping customers achieve meaningful business outcomes. This role plays a critical part in driving Fable’s mission to empower people with disabilities to participate, contribute, and shape society, by helping customers practice inclusive product development. In this role, you will own the customer journey end-to-end — from onboarding and adoption through renewal — and act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value. For this role, we are looking for applicants within the Vancouver and Greater Toronto Areas that can work within North American time zones. If you believe that you match the majority of this job description, we highly encourage you to apply! Qualifications - 3+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role - 2+ years managing enterprise customer relationships - Experience supporting renewals, commercial discussions, and cross-functional deal coordination - Experience using or experimenting with AI for research, preparation, follow-ups, analysis, or workflow automation - Demonstrated ability to adapt and evolve ways of working with AI tools to drive new approaches, improve processes, and increase day-to-day efficiency - Experience working in a startup or scale-up environment - Proficiency with CRM and CS platforms such as HubSpot and Planhat (or equivalent) Requirements - Willing to learn about accessibility and follow inclusive design practices - Open to doing things you’re good at a little bit differently (like leveraging accessibility features in PowerPoint) - Open to working in a fast-moving team - Willing to learn new tools and adjust quickly - Able to work within bounds of North American time zones, Eastern Time preferred Benefits - Stock options - Career growth opportunities - Professional development support - Health and dental coverage - And more Our values - To lead, listen first: You amplify voices that are less often heard and create space for those voices to grow. - The brain is a muscle: If you're going to do something, you will do it well. Practice often and rest when needed. - Unlearn to learn: It's essential to understanding our personal bias and position so that we can grow. Pay range $100,000 – $131,250. The on-target earning salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity.

• Contribute to writing and maintaining automated tests (UI and API) using tools such as Cypress or similar frameworks • Support test coverage for features, including regression and automation scenarios • Assist in identifying opportunities to automate repetitive or manual testing workflows • Perform exploratory and manual testing to identify bugs, edge cases, and usability issues • Validate features against acceptance criteria and real-world scenarios • Participate in sprint ceremonies including planning, grooming, and retrospectives • Collaborate with engineers, product managers, and designers to understand requirements and product behaviour • Learn and apply best practices for test automation, reliability, and maintainability • Contribute to documentation and continuous improvement of QA processes • Support a shared ownership model of quality by collaborating with engineers throughout development

Role Description As a Junior QA Automation Engineer at Fable, you will help ensure the quality and reliability of our products while building hands-on experience in test automation and modern software development practices. You will work within a cross-functional pod alongside Engineering, Product, and Design to support testing efforts and contribute to building high-quality, reliable software. This role reports to an Engineering Manager and is embedded within a product pod, where you will collaborate closely with engineers, product managers, and designers. At Fable, quality is a shared responsibility, and you will work alongside engineers to integrate testing into the development process rather than treating it as a separate phase. This role is designed for a recent graduate or early-career candidate who is excited about automation, enjoys problem-solving, and wants to grow into a technical QA or SDET career path over time. Responsibilities - Contribute to writing and maintaining automated tests (UI and API) using tools such as Cypress or similar frameworks - Support test coverage for features, including regression and automation scenarios - Assist in identifying opportunities to automate repetitive or manual testing workflows - Perform exploratory and manual testing to identify bugs, edge cases, and usability issues - Validate features against acceptance criteria and real-world scenarios - Participate in sprint ceremonies including planning, grooming, and retrospectives - Collaborate with engineers, product managers, and designers to understand requirements and product behaviour - Learn and apply best practices for test automation, reliability, and maintainability - Contribute to documentation and continuous improvement of QA processes - Support a shared ownership model of quality by collaborating with engineers throughout development Qualifications - Recently completed a degree in Computer Science, Software Engineering, Mathematics, Science, or a related technical field - Internship, co-op, academic project, or personal project experience related to QA, testing, or software development is an asset - Exposure to automated testing tools (e.g., Cypress, Playwright, Selenium) or strong interest in learning automation - Basic understanding of web applications and how they work - Familiarity with a programming or scripting language (e.g., JavaScript, Python) or willingness to learn - Basic understanding of Agile development processes - Strong attention to detail and curiosity about how systems work - Problem-solving mindset and willingness to ask questions and learn from feedback - Strong communication and collaboration skills Benefits - Stock options - Career growth opportunities - Professional development support - Health and dental coverage - And more Accessibility accommodations Fable is an inclusive workplace. If you are facing any accessibility requirements or concerns regarding the hiring process or employment with us, please fill out this form or email us at jobs@makeitfable.com and include the subject line “Accessibility accommodation for QA Automation Engineer job application.” Pay range $71,000 – $83,000. The salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.