• Ownership of credentialing ops systems (Salesforce Health Cloud and Verifiable) • Provide credentialing data integrity management • Subject matter lead for credentialing and payor enrollments • Change management including implementation and communication of improvements • Contribute to workflow and process development • Create and maintain reports and analytics as well as support ticket functions • Respond to Cred Ops support tickets (help desk) related to reports and any ticketing tools • Train new hires and other LSH team members • Create/update/maintain credentialing and credentialing ops resources • Creation and maintenance of Payor and State specific SOPs for Managers and Coordinators • Maintain and ensure security of shared access drives/files • Training and meeting facilitation • Participation in cross functional initiatives • Other items as assigned • Lead credentialing-related initiatives impacting cross functional departments • Translate AR/denial issues into trackable workflows and process improvements • Build and maintain reporting, dashboards, and tracking tools (Salesforce, KPI reports) • Document workflows and train teams on standard processes • Own initiatives end-to-end, including remediation projects and data corrections

Role Description Are you energized by fast moving AI programs and want to work at the forefront of multilingual technology? We are looking for a sharp, adaptable Project Coordinator to join a Multilingual AI Quality team and help scale operationally complex quality programs. You will own the operational heartbeat of a quality audit program. That means: - Coordinating across vendors - Managing task pipelines - Troubleshooting technical issues in real time - Delivering data driven quality reporting across multiple languages and a wide range of AI use cases You will work hands on with leading AI tools and platforms while solving operational challenges that directly shape how well AI performs for people across many languages. This is not a routine coordination role. It is fast paced, technically interesting, and you will see the tangible results of your work reflected in product quality at a global scale. What makes it compelling: - Direct exposure to cutting edge multilingual AI and GenAI adjacent work - Coordinating across multiple languages, multiple vendors, and multimodal use cases, which is rare and valuable operational experience - Real potential for extension beyond the initial six months as the program grows - A fully remote arrangement Qualifications - 5+ years in project or program management, or operations in the tech industry, with a demonstrated ability to manage concurrent workstreams in a fast paced environment - Familiarity with multilingual AI annotation and audit workflows, or internationalization and localization experience - A fast learner with strong technical adaptability, able to quickly understand new platforms, AI models and products, and workflows, and to troubleshoot issues independently with minimal hand holding - Excellent written and verbal communication, with clear documentation skills and the ability to create process docs, meeting notes, and reports for async and cross timezone audiences - Strong attention to detail Requirements - External vendor and partner coordination experience, with a proven track record managing deliverables, timelines, and clear communication with multiple third party partners across time zones - 5+ years in program coordination, project management, or operations in the tech industry - A BA or BS degree Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance

• Managing the teams of 20+ people (Scrum Masters, Architects, Tech Leads, DevOps, Developers, QAs) • Leading the People Management process (as a team with HR, Program Manager ): one-on-one meetings, managing employees retention risks, maintaining high motivation, team building etc. • Identifying risks and issues, working on the mitigation strategies and communicate to stakeholders • Coaching of individual team members and teams to make sure constant development • Setting clear goals to individuals, helping with impediments • Providing regular feedbacks to team members (3-month, half-year, yearly) • Monitoring and managing team dynamics. During the “turbulence” help the teams to find the constructive ways to deal with the root-causes • Auditing SDLC, Scrum process with further communication of discovered gaps to stakeholders on client side • Helping engineering leaders from client side with observations, team management, initiatives, stimulation, communication on Newfire Team • Working closely with Customer Success Manager to report the status and proactively identify & remove roadblocks • As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company.

• Help deliver utility-scale projects from early construction through substantial completion • Work closely with Development, Finance, Engineering, Procurement, Legal, and Operations • Ensure projects stay on schedule, on budget, and on track for successful handoff to Operations • Coordinate information across internal and external partners, track deliverables, and keep execution aligned with contract and quality standards • Review and report on project budgets, including forecasts, actuals, accruals, and cash flow • Monitor and align schedules across multiple contractors and stakeholders • Track milestone completion, updates, and changes to ensure timely progress • Compile and analyze contractor reports to prepare monthly external progress updates