Role Description As a Customer Service Phone Agent, you will serve as a trusted voice of Wild Pastures, helping customers navigate their health and wellness journey with confidence. You’ll provide exceptional support, resolve customer concerns, and identify opportunities to connect customers with products that best meet their needs. Through every interaction, you will play a key role in strengthening customer loyalty, driving sales growth, and supporting our mission of delivering high-quality, integrity-driven products. What You’ll Do - Deliver exceptional customer experiences by serving as the primary point of contact for inbound phone inquiries, providing professional, friendly, and knowledgeable support. - Support customers throughout their journey by answering questions related to products, orders, subscriptions, promotions, and company policies. - Resolve customer concerns efficiently and empathetically, identifying solutions that build trust and strengthen customer loyalty. - Process customer transactions accurately, including orders, returns, exchanges, and account updates. - Recommend products and solutions that align with customer needs, helping customers make informed purchasing decisions. - Promote and upsell Paleovalley and Wild Pastures products through consultative conversations that create value for the customer. - Achieve established performance goals related to customer satisfaction, call quality, productivity, and sales outcomes. - Maintain accurate customer records and document interactions within company systems and databases. - Collaborate with cross-functional teams to investigate and resolve complex customer issues and ensure timely follow-through. - Stay current on product offerings, promotions, policies, and industry knowledge to provide accurate and effective customer guidance. - Identify recurring customer concerns and share insights and feedback that contribute to continuous improvement across the customer experience. Qualifications - At least 1 year of experience providing phone-based customer support in a high-volume customer service environment. - At least 3 months of sales experience, including recommending products or services to customers. - Previous experience working successfully in a remote work environment. - Experience using customer service, contact center, or CRM platforms and the ability to quickly learn new systems and tools. - Strong verbal communication skills, active listening skills, and a professional phone presence. - Ability to manage multiple priorities while maintaining accuracy and attention to detail in a fast-paced environment. - Ability to work independently, solve problems, and identify appropriate resources with minimal supervision. - Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours. - Authorization to work in the United States for any employer without current or future visa sponsorship. Bonus Points - Experience using Aircall, Richpanel, Zendesk, or similar contact center and customer support platforms. - Experience in a high-volume phone support environment, consistently managing 40–50+ customer interactions per day while maintaining quality and customer satisfaction. - Experience supporting customers for e-commerce, direct-to-consumer (DTC), health and wellness, food and beverage, or healthcare brands. - A demonstrated track record of meeting or exceeding customer service, productivity, or sales-related performance metrics. - A coachable, positive attitude and a genuine passion for helping customers solve problems and create exceptional experiences. Benefits - Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost. - Generous Paid time off to support balance and rest. - Paid sick time for when you need it. - Six (6) paid holidays each year. - Paid parental leave for growing families. - 100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance. - 401(k) with up to a 4% company match after one year of service. - Monthly product stipend or access to perfectly imperfect damaged product so you can enjoy the nutrient-dense foods you help bring to others.

• Independently process travel claims in accordance with associated policies • Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations • Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner • Consistently meet established performance standards, including quantity and quality claims processing standards • Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions • Ability to function independently within established guidelines. • Maintain HIPAA compliance

• The Customer Service Technician Lead – Operations Action Center optimizes and maintains world‑class customer-facing standard procedures for technical and operational support requests. • Works closely with Product Line Management, Program Management, Product Engineering, and Field Operations to ensure that customers receive accurate, current technical and operational answers. • Respond to international client inquiries via phone, email, and live chat; diagnosing and troubleshooting hardware, software, and network issues. • Collaborate with product and engineering teams to resolve complex problems. • Document issues and resolutions, providing clear training and guidance to clients. • Meet or exceed performance metrics related to response time and customer satisfaction. • Participate in an on‑call rotation to support the 24/7 schedule of the response team.

Role Description We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. This position is remote, however we would prefer to hire within the Tri-state area (Rhode Island, Massachusetts, Connecticut), OR (Indiana, Ohio, Michigan). You’ll support customers and work closely with internal teams to ensure a high-quality experience, while helping drive business growth. Your impact will matter - both to your team and our organization. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensure accurate account maintenance and updating of account information. - Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions. - Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. - Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Support the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy. Qualifications - High School Diploma or equivalent. - 1 or more years of customer service experience. - Exceptional customer service and negotiation skills. - Strong organizational skills with typing and data entry experience. - Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. - Proficient in Microsoft Office including Excel, Word, and Access. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings.