Role Description The Senior Manager, Strategic Accounts is responsible for developing, managing, and growing Revision Skincare's most important strategic customer partnerships. This role drives profitable growth through: - Strategic planning - Partnership execution - Cross-functional collaboration - Alignment with Revision's field sales organization This individual owns the customer relationship and is accountable for achieving revenue, growth, and strategic objectives across assigned accounts. Success in this role requires: - Strong relationship management - Business acumen - Commercial execution - Ability to influence both internal and external stakeholders Key Responsibilities - Strategic Account Leadership - Serve as the primary relationship owner and trusted business partner for assigned strategic accounts. - Develop deep understanding of customer business objectives, growth strategies, operational priorities, and organizational structures. - Create and execute annual Joint Business Plans (JBPs) that align customer goals with Revision Skincare's strategic priorities. - Identify opportunities to expand account penetration, increase product adoption, and accelerate growth. - Establish executive-level relationships and maintain regular engagement with key decision-makers. - Revenue Growth & Business Development - Deliver annual sales, revenue, and growth objectives across assigned accounts. - Develop account-specific growth strategies, promotional plans, and business initiatives. - Identify whitespace opportunities, new locations, customer expansion opportunities, and emerging business needs. - Drive successful adoption of new product launches, programs, and strategic initiatives. - Monitor account performance and implement corrective action plans when needed. - Customer Partnership Execution - Lead execution of all customer-facing initiatives, including: - Promotional programs - Product launches - Educational events and training programs - Marketing activations - Business reviews - Growth initiatives - Coordinate cross-functional resources to ensure seamless execution of customer commitments. - Manage customer communications and serve as escalation point for operational and business issues. - Field Sales Alignment & Enablement - Serve as the primary liaison between strategic accounts and Revision's field sales organization. - Gather field insights and customer feedback to improve account strategies and business performance. - Communicate account priorities, promotional plans, educational initiatives, and business objectives to field teams. - Support field sales teams in maximizing strategic account opportunities within their territories. - Education & Professional Development Programs - Collaborate with Revision's Education and Marketing teams to develop and execute customer education strategies. - Support planning and execution of customer meetings, key industry events, educational events, workshops, and clinical training programs. - Ensure strategic customers have access to appropriate educational resources, tools, and support. - Business Planning & Performance Management - Lead development and execution of annual account plans, growth strategies, and business objectives. - Conduct regular business reviews with customers to evaluate performance and identify opportunities. - Utilize insights and data to inform strategic recommendations and account planning. - Cross-Functional Collaboration - Collaborate closely with Marketing, Education, Operations, Customer Service, Finance, and Supply Chain teams. - Advocate for customer needs while balancing company priorities and objectives. - Operational Excellence - Manage day-to-day customer communications and operational support. - Ensure execution excellence across all customer touchpoints. - Maintain accurate account documentation, forecasts, and CRM records. Qualifications - Minimum 5-8 years of successful sales, account management, business development, or strategic account experience. - Experience managing complex customer relationships and delivering measurable business growth. - Strong business planning, negotiation, and relationship management skills. - Proven ability to develop and execute strategic growth plans. - Excellent communication, presentation, and influencing capabilities. - Demonstrated ability to lead cross-functional initiatives and manage multiple priorities. - Proficiency in CRM systems, Microsoft Excel, PowerPoint, and business planning tools. - Ability to travel as required. Requirements - Experience within professional skincare/aesthetics, dermatology, other physician-dispensed skincare, medical devices, pharmaceuticals, or premium beauty. - Experience managing national, regional, enterprise, or strategic customer accounts. - Familiarity with dermatology practices, plastic surgery practices, medical spas, and aesthetic healthcare channels. - Understanding of customer analytics, category management, and commercial planning. - Experience supporting product launches and educational initiatives. Other Skills and Abilities - Demonstrated business acumen and knowledge of aesthetic medical practice processes. - Strong decision-making abilities. - Strong organization, presentation, and strategic planning skills. - Track record of building and maintaining long-term customer relationships. - Ability to problem solve and make decisions quickly and effectively. - Outstanding time management and organizational expertise.