• Lead a team of 5-10 engineers, fostering a culture of collaboration and innovation. • Create processes that drive quality and efficiency • Develop work plans and assign tasks, balancing priorities, resources, and capabilities • Track statuses, keep everything moving on-time and make sure no balls are dropped. • Review code and mentor engineers on career growth, performance, and best practices. • Encourage adoption of AI and other productivity tools to enhance engineering efficiency. • Communicate progress, risks, and process improvements to stakeholders. • Light hands-on development (~10%) • Occasional evening/weekend work for releases or production issues.

• Lead and mentor engineers across Network and Android (Elo) systems • Drive GitOps adoption for network and device configuration, ensuring deployments are consistent • Oversee MDM and device lifecycle management (Elo tablets, Android handhelds) • Run the operational loop: stay close to client incidents, analyze recurring issues • Collaborate with Core Services and NOC to improve observability and response workflows • Standardize configurations and rollout models to eliminate variance • Design for resilience: enable cellular failover, LTE monitoring • Own service quality metrics — uptime, response time, issue recurrence

• Oversee delivery for all products, including scope management, release schedule, quality controls, and alignment with stakeholders. • Directly manage the engineering team, handling hiring, performance assessments, coaching, providing feedback, conflict resolution, and talent retention. • Responsibility for the system architecture across the complete stack: web applications, APIs, infrastructure, and AI integrations. • Establish the release pipeline, including CI/CD practices, environment setups, quality checkpoints, and deployment automation. • Responsible for engineering security measures, including access control, secrets management, audit trails, and SDLC security protocols. • Define AI governance policies, ensuring that AI tools utilized promote speed while preventing vulnerabilities. • Construct the engineering team, delineate roles, maintain hiring standards, conduct technical interviews, and develop the engineering organization.

• Manage the front-line Technical Production Support team covering Red Hat Products • Oversee the day-to-day activities of technical teams • Manage customer escalations with highly technical support requests • Promote and guide continuous professional and personal development of team members • Improve knowledge management, customer-centric support, and issue problem solving • Coordinate improvement programs for global support processes • Act as an adviser to associates to meet schedules and resolve technical problems