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Red Hat logo
Red Hat

The leading provider of enterprise open source solutions.

Senior Manager, Software Support

Engineering ManagerEngineering ManagerFull TimeRemoteSeniorTeam 10,001+Since 1993H1B SponsorCompany SiteLinkedIn

Location

Australia

Posted

109 days ago

Salary

0

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Senior Manager, Software Support

Red Hat

• Manage the front-line Technical Production Support team covering Red Hat Products • Oversee the day-to-day activities of technical teams • Manage customer escalations with highly technical support requests • Promote and guide continuous professional and personal development of team members • Improve knowledge management, customer-centric support, and issue problem solving • Coordinate improvement programs for global support processes • Act as an adviser to associates to meet schedules and resolve technical problems

Job Requirements

  • Total people management experience of 8+ years
  • Prior exposure and experience in Product support /technical support
  • Ability in communicating / fluency in Mandarin
  • Proven ability to learn and apply new skills and processes quickly
  • Demonstrated experience managing a team with customer focus and service orientation
  • Solid troubleshooting skills and a passion for problem solving
  • Ability to work in process-based environments
  • Solid leadership and coaching skills
  • Ability to communicate courteously and effectively with customers

Benefits

  • Health insurance
  • Professional development opportunities
  • Remote work options

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