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The leading provider of enterprise open source solutions.
Senior Manager, Software Support
Location
Australia
Posted
109 days ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Software Support
Red Hat
• Manage the front-line Technical Production Support team covering Red Hat Products • Oversee the day-to-day activities of technical teams • Manage customer escalations with highly technical support requests • Promote and guide continuous professional and personal development of team members • Improve knowledge management, customer-centric support, and issue problem solving • Coordinate improvement programs for global support processes • Act as an adviser to associates to meet schedules and resolve technical problems
Job Requirements
- Total people management experience of 8+ years
- Prior exposure and experience in Product support /technical support
- Ability in communicating / fluency in Mandarin
- Proven ability to learn and apply new skills and processes quickly
- Demonstrated experience managing a team with customer focus and service orientation
- Solid troubleshooting skills and a passion for problem solving
- Ability to work in process-based environments
- Solid leadership and coaching skills
- Ability to communicate courteously and effectively with customers
Benefits
- Health insurance
- Professional development opportunities
- Remote work options
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