• People Management: Recruit, retain, and mentor engineers with full-stack expertise; experience engineering in high sensitivity, federal environments is a huge plus. Provide regular feedback; create opportunities for career growth; and foster a culture of collaboration and excellence. • Project Management: Work closely with stakeholders such as product managers and customers to plan, execute, and support multiple projects simultaneously. You will be responsible for the engineering process in the team and the output of the team. • Technical Leadership: Help set business context for the team and apply your knowledge of business and software engineering to guide architectural discussions; anticipate and resolve technical challenges; and advocate for technology projects. In close partnership with Abridge's Security Organization, anticipate and resolve technical challenges arising from government regulations and requirements, managing sensitive data, and managing technical operations within the bounds of federal requirements. • Champion Quality: Set a high standard for your team including software quality, performance, reliability, security, and compliance with industry and regulatory standards.

• Lead a team of 5-10 engineers, fostering a culture of collaboration and innovation. • Create processes that drive quality and efficiency • Develop work plans and assign tasks, balancing priorities, resources, and capabilities • Track statuses, keep everything moving on-time and make sure no balls are dropped. • Review code and mentor engineers on career growth, performance, and best practices. • Encourage adoption of AI and other productivity tools to enhance engineering efficiency. • Communicate progress, risks, and process improvements to stakeholders. • Light hands-on development (~10%) • Occasional evening/weekend work for releases or production issues.

• Lead and mentor engineers across Network and Android (Elo) systems • Drive GitOps adoption for network and device configuration, ensuring deployments are consistent • Oversee MDM and device lifecycle management (Elo tablets, Android handhelds) • Run the operational loop: stay close to client incidents, analyze recurring issues • Collaborate with Core Services and NOC to improve observability and response workflows • Standardize configurations and rollout models to eliminate variance • Design for resilience: enable cellular failover, LTE monitoring • Own service quality metrics — uptime, response time, issue recurrence

• Oversee delivery for all products, including scope management, release schedule, quality controls, and alignment with stakeholders. • Directly manage the engineering team, handling hiring, performance assessments, coaching, providing feedback, conflict resolution, and talent retention. • Responsibility for the system architecture across the complete stack: web applications, APIs, infrastructure, and AI integrations. • Establish the release pipeline, including CI/CD practices, environment setups, quality checkpoints, and deployment automation. • Responsible for engineering security measures, including access control, secrets management, audit trails, and SDLC security protocols. • Define AI governance policies, ensuring that AI tools utilized promote speed while preventing vulnerabilities. • Construct the engineering team, delineate roles, maintain hiring standards, conduct technical interviews, and develop the engineering organization.