• Design and implement automation pipelines that support comprehensive testing across multiple environments with varying feature flags and realistic customer data profiles • Create intelligent testing agents that simulate real user behavior to validate different configuration combinations • Develop and maintain GitHub workflows and actions to automate testing, deployment, and validation processes • Manage and optimize Helm charts for deployment consistency across environments • Implement and maintain ArgoCD workflows for continuous deployment and environment management • Establish best practices for testing methodologies and ensure adoption across engineering teams • Build scalable infrastructure that supports parallel test execution across diverse configurations • Develop infrastructure-as-code templates and configurations for reproducible test environments • Implement containerization strategies for test environments and dependencies • Create benchmarking frameworks to measure performance and reliability across different configurations • Monitor and improve test coverage and reliability metrics • Collaborate with product and engineering teams to understand testing requirements and translate them into automated solutions • Troubleshoot and resolve complex testing infrastructure issues

Title: Patient Family Relations Specialist Location: Boston United States time type Full time job requisition id RQ4064851 Job Description: Site: The Brigham and Women''s Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Patient Family Relations Specialist is responsible for all incoming calls, emails, visits and correspondence to serve as a liaison between patients, loved ones, and staff in acknowledging and responding to feedback (complaints, grievances, compliments) and other requests in a compassionate and supportive manner. The focus of this position is to support patients rights, patient/family needs, and assisting in resolving feedback concerns and in highlighting feedback compliments. This role embodies the institutions commitment to a strong patient and family centered culture and service excellence. This role will report to the MGH/MEE Sr. Manager, Patient and Family Relations. Principal Duties and Responsibilities: - Provides telephone coverage and in person support of Patient and Family Relations for the needs of patients and loved ones, concerns, or complaints at Mass General. - With guidance from the MGH/MEE Sr. Manager, Patient and Family Relations, conducts a timely investigation and response to patient concerns, complaints, grievances, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and staff to enhance patient/family-centered care and ensure common goals. - Mediates and mitigates expectations to promote satisfaction, ensure quality and safety, and minimize the risk of adversarial outcomes. - Provides assistance to patients and families regarding patient rights and responsibilities, responds to patient complaints or concerns in accordance with DPH, CMS and The Joint Commission regulatory standards for patient complaints and grievances. - Documents information regarding patient and/or staff concerns and requests in confidential department database and disseminates data to appropriate leadership staff for quality assurance purposes. - Utilizes data management system to meet regulatory requirements for CMS, DPH and The Joint Commission for grievance/complaint management and resolution process. - Conducts rounds with patients and loved ones to obtain preemptive feedback regarding the inpatient hospital experience (when appropriate and aligned with hospital safety policies). - Prepares formal correspondence and documentation (both patient facing and internally) such as letters, messages, and reports, with efficiency and accuracy. - Diversity, Equity, and Inclusion (DEI) Demonstrate a commitment to supporting MGB DEI initiatives, using the organizational tools and training provided to help identify and dismantle systemic racism within departmental processes, and all other forms of possible discrimination. - Other duties as assigned. Qualifications Qualifications: - Bachelors degree required. - 3-5 years of experience in a healthcare setting, or other industry with relevant skills and competencies. - A combination of education and experience may be substituted for requirements. Skills/Abilities/Competencies: - Ability to communicate (both verbally and in writing) clearly, compassionately, sensitively and in a health literate way, with colleagues, patients and their loved ones, in a complex clinical environment. - Flexible thinker, with ability to advocate for patients and families in a complex clinical environment, balancing the needs of the care team. - Excellent interpersonal service skills with demonstrated qualities of compassion, respect, calm demeanor, and strong emotional self-regulation via phone and in person, while providing assistance to a wide range of customers with varying needs and concerns. - Ability to continuously respect and value diversity. - Excellent mediation skills in a diverse and multicultural environment. - Experience in managing multiple tasks and functions, prioritizing and meeting deadlines. - High level of sensitivity to confidential information. - Exhibits excellent organizational skills. - Excellent teamwork and collaboration skills. - Experience working with data and data tracking. - Computer Skills: Proficient in Microsoft Word, Excel, and PowerPoint. Supervisory Responsibilities: - No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff. Additional Job Details (if applicable) Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $58,136.00 - $84,656.00/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women''s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Human Relations Representative 1 Location: Philadelphia United States Hybrid Job Type Civil Service Permanent Full-Time Job Number CS-2026-51413-49810 Department Human Relations Commission Division EX PHRC Reg III Phila Union SEIU Local 668 Bargaining Unit F4 Pay Group ST06 Bureau / Division Code 00819330 Job Description: Salary $51,971.00 - $79,062.00 Annually Human Relations Commission - EX PHRC Reg III PhilaTHE POSITION Are you interested examining discrimination complaints and helping make sure people are treated fairly? Do you believe that everyone in Pennsylvania should be able to live, work, and learn without facing unfair treatment? If so, the Pennsylvania Human Relations Commission would be glad to have you join our team as a Human Relations Representative 1. This role allows you to help protect civil rights and promote fair treatment in communities across the state by investigating concerns and supporting people who believe they have experienced discrimination. Together, we can help protect people's rights and make sure everyone is treated equally under the law! DESCRIPTION OF WORK As a Human Relations Representative 1, you will be supporting the investigation and conciliation of discrimination complaints while ensuring that cases follow proper procedures and timelines. A working knowledge of the Pennsylvania Human Relations Act (PHRA) will help you perform the following duties: - Case Investigation: Review complaints, gather information, and interview parties to determine key facts - Conference Preparation: Schedule and conduct Fact Finding Conferences to discuss issues, request documents, and explore resolutions - Settlement Facilitation: Communicate proposals between parties and prepare agreements when settlements are reached - Documentation Work: Record case activity, prepare written findings, and submit materials for review - Legal Coordination: Partner with legal staff on subpoenas, jurisdiction questions, and cases needing further action - Public Support: Attend hearings, provide testimony when needed, and participate in training to stay current on laws and procedures Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: - Full-time employment - Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute break. - Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia. The ability to telework is subject to change at any time. Additional details may be provided during the interview. - Salary: In some cases, the starting salary may be non-negotiable. - You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: - One year as a Human Relations Representative Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or - One year of professional administrative investigative, criminal investigative, regulatory investigative, civil rights, or human rights experience involving gathering evidence, interviewing, and reporting investigative findings; and a bachelor's degree that includes 12 credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field; or - An equivalent combination of training and experience that includes 12 college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, or a related field. Other Requirements: - You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. - You must be able to perform essential job functions. Legal Requirements: - A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. - You must pass a background investigation. How to Apply: - Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). - If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. - Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. - Failure to comply with the above application requirements may eliminate you from consideration for this position. - All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). - Your score is based on the detailed information you provide on your application and in response to the supplemental questions. - Your score is valid for this specific posting only. - You must provide complete and accurate information or: - your score may be lower than deserved. - you may be disqualified. - You may only apply/test once for this posting. - Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. Have you completed at least 12 semester college credits in human resources, labor management relations, civil rights, social work, social justice, public policy, public administration, communications, or investigation? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES).

Role Description This role is responsible for providing advice and guidance on escalated, complex or sensitive ER cases, proactively managing them to completion in line with Company policy and current employment law. The Senior ER Adviser provides oversight, coaching and advice to the ER Adviser and wider People team where required. They will collaborate on the design and the delivery of toolkits and process training to develop the ER capability of people leaders and the People team, establish and maintain relationships with stakeholders, and increase ER visibility and awareness throughout the wider business. This role will collaborate in the review, re-design and ongoing maintenance of the Employee Relations and People Coordination process suite, focusing on delivering excellent employee experience through efficient ways of working. They will be responsible for the accurate collation and interpretation of ER data, working with the Senior Employee Relations Partner and People Partners to advise on and monitor appropriate actions plans as a result. A broad and current knowledge of employment law practices is key, as well as the ability to communicate complex information in an understandable and succinct way. The Senior ER Adviser will balance best practice with the need to support sound business decisions, ensuring all implications are considered whilst influencing and supporting managers on a specific course of action. Key Accountabilities: - Provide ER support, advice and proactive management to the wider business, particularly with complex, sensitive or escalated cases - Provide oversight, coaching and advice to the ER Adviser and wider People team/business where required - Leading on the creation, maintenance and distribution of People Leader Toolkits, aligned to processes and policies - Leading on the design and delivery of people leader ER process training - Collaboration in ensuring all ER/Coordination processes are documented and maintained in line with the company controls framework and policies - Collaboration with the People Systems and MI Manager on establishing automation for ER processes and data - Regular review and interpretation of ER data for trends or issues, creating action recommendations as a result - Collection and provision of ER data to Senior Employee Relations Partner for monthly Board report - Support in the maintenance of People policies and associated documents and timely updates in line with employment legislation changes - Support with processing of Data Subject Access Requests as required - Support with the processing and maintenance of Visa Sponsorship licence and related queries and cases - Support in producing data for Conduct Rules and non-financial misconduct submissions and any other compliance or audit requirements - Ensure ongoing compliance of GDPR/Data Collection disposal within ER - Readily engage with conflict resolution options such as escalating requests for mediation support effectively - Maintain knowledge and understanding of changing ER legislation, sharing and communicating changes with the wider team and business - Providing support to ad hoc People projects and tasks as required - Support with ad hoc people related projects to drive improved engagement across the business where possible Qualifications - Strong and demonstrable Employee Relations experience - Experience of working within a similar role, specifically at a senior advisory level - Experience of working within a similar and regulated environment - CIPD/ other relevant HR qualification preferred Requirements - Organisation, prioritisation and time management - Excellent verbal and written communication skills at all levels - Up to date knowledge of employment law practices - Coaching and advisory skills - Influencing and questioning techniques - Risk assessment skills - Ability to appropriately contribute and collaborate as part of a team - Data interpretation and analysis skills - End to end process efficiency - Process documentation skills - Report writing skills Benefits - Non-contributory pension - Bonus - Enhanced parental leave - Paid time off for emergencies - Health and wellbeing initiatives - Flexible working options Company Description We’re the Nucleus Financial Platforms group and we help make retirement more rewarding. People come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too. Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact. Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.