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HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

Senior Director, Product Design

Product DesignerProduct DesignerFull TimeRemoteSeniorTeam 201-500Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 hours ago

Salary

$246K - $312K / year

Seniority

Senior

Bachelor Degree10 yrs expEnglish

Job Description

Senior Director, Product Design

HighLevel

• Lead design strategy and execution across a broad set of interconnected product experiences • Define and communicate a compelling design vision for a large, integrated product portfolio • Translate company and product strategy into experience principles, customer journeys, design priorities and measurable outcomes • Identify opportunities to unify fragmented workflows into cohesive, AI-powered experiences that help customers move faster and get better results • Represent the customer, the end-to-end experience and the quality bar in executive-level product and business discussions • Own the evolution of HighLevel's bespoke design system as a practical product accelerator, not just a library of components • Partner with design system, product design and engineering leaders to mature shared patterns, component quality, interaction standards and contribution models • Work horizontally across many product teams and functions to turn a new design system into a shared way of building, aligning designers, PMs, engineers and go-to-market partners around consistent experience standards • Drive adoption across product teams by making the system easier to use, easier to contribute to and clearly tied to product quality and execution speed • Build a culture where speed and quality reinforce each other instead of competing with each other

Job Requirements

  • 10+ years of experience in product design, UX or related product experience disciplines, including 5+ years leading design teams
  • Proven experience leading design across large, complex B2B SaaS, platform or multi-product ecosystems
  • Superb visual craft skills and world-class interaction and product design instincts, with the ability to raise the quality of work across a team
  • Demonstrated experience building, evolving or accelerating adoption of a design system across multiple product teams
  • Demonstrated ability to lead senior individual contributors and design managers across multiple teams or product areas
  • Strong portfolio of work showing product strategy, systems thinking, design craft, measurable customer impact and business outcomes
  • Deep experience with complex workflows, information architecture, interaction design, design systems, research and experimentation
  • Proven ability to hire excellent designers, elevate existing talent and performance manage team members who need additional support
  • Strong product and business acumen, with fluency in metrics such as activation, adoption, conversion, retention, expansion, churn, LTV and customer ROI
  • Experience partnering with Product, Engineering and Data leadership to define strategy, priorities, roadmaps and success measures
  • Strong executive communication, storytelling and stakeholder management skills
  • Comfort operating in fast-paced, ambiguous environments with distributed teams and high ownership expectations.

Benefits

  • Competitive compensation
  • Benefits
  • Flexibility

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