• Manage resources to meet performance expectations while delivering a superior client experience • Assign appropriate internal and external resources based on case requirements • Proactively manage jobs in progress to ensure timely completion and delivery • Respond to urgent client and resource requests, including outside standard business hours • Collaborate with leadership to provide regular updates and ensure alignment • Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners • Partner with Sales to ensure overall client satisfaction and service delivery • Review case materials, including notices of deposition, complaints, captions, and related documentation • Develop case-specific “standing orders” and communicate them to all relevant internal teams • Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video • Create case memos and maintain accurate notes within internal systems • Establish communication workflows, including distribution lists when appropriate • Consult with production teams on deliverables including transcripts, exhibits, and video • Apply best practices to ensure efficiency, consistency, and quality across all cases • Demonstrate company values in all internal and client interactions • Perform additional duties as assigned by leadership

Professional Services Manager Why SailPoint? Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. Who You Are: Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems. Path to Success: As a Professional Services Manager (PSM) part of SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. - Within the first month, you will begin to understand your responsibilities by working with tenured management to shadow projects and sales efforts to begin taking accountability for the client experience on projects you are assigned to while developing a relationship with your peers. - At the end of the three months, you will be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio. - Upon completion of your first year, you will leverage your acquired skills to oversee your team and oversee the full scope of customer engagements. Concurrently, you will serve as a trusted advisor to customers, peers, and leaders, and you will be accountable for fostering your team members' professional growth and assisting them in setting and achieving their goals. Responsibilities: - Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner - Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation - Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases - Serve as the senior point of contact for client escalations - Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success - Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business - Provide project management duties on occasion for customer engagements as needed - Provide strategic updates on client performance to SailPoint Senior Management. Providing regular status updates to account teams and Sales Managers - Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation  - Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth - Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support - Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development - Coach Engagement Managers and project team members on project performance and development areas - Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills Requirements: - 10+ years of professional experience at a Software, SaaS, or consulting company - 3-5+ years of project management experience - 2-5+ years of people management experience - Exceptional mentorship and leadership skills with a passion for continuous improvement - Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management) - Exceptional communication skills and extensive experience working with clients and partners - Outstanding organizational and multi-tasking abilities - Extensive experience working with Sales to scope services projects for enterprise software Travel: This position requires up to 15% travel Education: Bachelor’s degree or equivalent work experience. Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $113,800 - $191,868.00Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

• Responsible for coordinating and monitoring turbine deliveries, offloading, turbine erection, tower wiring, commissioning, SCADA integration, testing and grid synchronization. • Site Photos/BIM/Box – (Min. Weekly) • Safety/NCR in Enablon Weekly (5 Min.) • DNV Coordination and Site Visits • Submit Daily Report info to Site Admin to be compiled • TSA Review (Exhibits) • Demurrage Spreadsheets • LD Spreadsheets • Parts Order Spreadsheet • Job Book Review • MCC Coordination and Spreadsheet Tracker • Benchmarks Spare Part requirements • Contractor invoice review • Excavations and Foundations • Grounding and Conduit with-in Foundations • TSA Coordination • Site Survey Mobilization • Proof Roll Turbine Installation • IIP Parts Request Tracking • Installation Sequencing. Rigging/Crane Certs/Lift Plans • Punch List Sign Off • Coordinate Grounding at Pad mounts. • Crane Tracker Turbine • Coordinate Generator Specs and requirements for Pre-Commissioning. • Commissioning Schedules • Pre-Commissioning • Final Commissioning • Turbine Delivery Scheduling • Receiving Inspection coordination • Coordinate Transportation • Site Surveys Staging • Verify Routes/Roads/Turning Radius • Marshalling Yard Coordination • Misc. Civil reviews for Turbine sites • Road Construction Staging yard • Low Water Crossing inspections • Foundation Inspections • Embeds ADLS lighting and all interior tower devices • Climb Assist System – What and who installs • State permits

• Support final system configuration, validation, and readiness for UKG Pro WFM • Participate in UAT; identify defects, gaps, and operational risks • Act as liaison between implementation teams and hotel operations • Engage hotel leadership to validate workflows and ensure operational fit • Translate system functionality into actionable operating practices • Build alignment and adoption across hotel and regional leadership • Influence stakeholders without direct authority • Support change management, training, and readiness activities • Identify and mitigate adoption risks and resistance • Enable workforce strategies balancing productivity, service, and experience • Improve forecasting, scheduling, and staffing practices • Promote data-driven decision making across hotel team