IHG Hotels & Resorts

• Responsible for opening a portfolio of franchised hotels across the MLAC sub-region, including all IHG Premium brands • Directs and project manages the cross functional opening team in all activities on each hotel • Manages relationships with Owners, Developers, Consultants, Hotel Services, Asset Managers, Pre-opening Teams and Operations to ensure the success of IHG hotels in Americas • Ensures compliance with quality, safety and operational standards upon opening • Ensures the effective implementation of the Sales & Marketing ramp-up plans to drive excellent revenue performance directly upon opening • Manages the input of functional heads in the pre-opening team throughout the process • Conducts pre-opening inspection, with input from AD&C and Risk Management and authorizes the hotel to open to the system and take paying guests • Conducts post-project reviews with internal and external team members for best practice learnings

• Lead status reporting and executive communications, producing clear, executive-ready updates • Manage the coordination of deliverables across multiple P&T priority programs • Drive cross-functional execution and alignment, ensuring dependencies, prerequisites, and critical deliverables are identified, tracked, and delivered on time • Manage financial planning and tracking across security workstreams • Coordinate delivery across internal teams, product teams, vendors, and service providers • Facilitate meetings, driving accountability, and ensure clear documentation of actions, timelines, and outcomes • Proactively identify and escalate risks, gaps, and delivery blockers

• Provide analytical and tactical support for assigned RMS team to ensure hotel satisfaction and effective revenue management service. • Manage and execute a variety of specific revenue management related projects and processes to support targeted revenue growth for hotels serviced by the Revenue Management Services department. • Act as hotel support coverage in the absence of the Portfolio Revenue Manager(s) as needed. • Perform data analysis and strategic support for key assets contracted under the Revenue Management for Hire (RMH) service model. • Assist assigned team in hotel Revenue Management calls as needed. • Maintain database of information to assist in identifying trends for the purpose of improving hotel performance. • Create ad-hoc reports as needed for hotel support; act as a backup for running daily, weekly and monthly reports. • Assist assigned team with tactical revenue management duties. • Create recap template for assigned team on a rotating basis. • Work with Revenue Managers on assigned teams to provide administrative support as needed.

• Support final system configuration, validation, and readiness for UKG Pro WFM • Participate in UAT; identify defects, gaps, and operational risks • Act as liaison between implementation teams and hotel operations • Engage hotel leadership to validate workflows and ensure operational fit • Translate system functionality into actionable operating practices • Build alignment and adoption across hotel and regional leadership • Influence stakeholders without direct authority • Support change management, training, and readiness activities • Identify and mitigate adoption risks and resistance • Enable workforce strategies balancing productivity, service, and experience • Improve forecasting, scheduling, and staffing practices • Promote data-driven decision making across hotel team

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software. • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction. • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels. • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion. • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.

• Execute OS&E category strategies across key sub-categories (e.g., amenities, linen, terry, fill, uniforms) • Support the development and ongoing refinement of category plans through data, supplier insights, and stakeholder feedback • Lead sourcing activities including RFIs, RFPs, and negotiations in alignment with category strategies • Support contract implementation and supplier onboarding • Manage supplier performance, identify risks, and escalate issues as needed • Build strong supplier partnerships to support innovation, quality, and service delivery • Partner with Brand, Operations, Design, and Procurement teams to support OS&E program adoption • Act as a key point of contact for hotel stakeholders on category-related inquiries • Support new hotel openings and transitions by aligning category strategy with project needs • Analyze spend, supplier performance, and adoption metrics to identify opportunities • Support dashboards, reporting, and executive summaries for leadership • Provide data-driven insights to inform category strategy evolution • Support execution of category initiatives, supplier rollouts, and regional procurement projects • Coordinate timelines, track deliverables, and proactively address risks • Manage multiple priorities across projects and operational support

• Provide an industry-leading reservation solution in Portuguese, English and Spanish one or more language for all contacts • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride. • Embrace the global and cultural diversity of our guest and business needs. • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles. • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience. • Inspire loyalty through personalized and efficient service driven by the guest’s needs. • Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others. • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.) • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience. • Work effectively by understanding, trusting and using tools and information appropriately. • Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events. • Take ownership of personal development while aligning with team priorities and company goals. • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change. • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.) • Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals. • Support and demonstrate IHG’s company values and ways of working. • Willingly deliver on additional tasks as assigned.

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software. • Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction. • Schedule and conduct Specialized Visits: • De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement • Incident reports to record physical damage and potential health concerns • Construction visits to deliver real-time data regarding building progress • Guest satisfaction focused visits to increase hotel performance • Participate in any assigned projects • Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels. • Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion. • Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.

• Provide administrative and operational support to the HR Shared Services Center • Coordinate calendars, meetings, and logistics for HRSC related activities • Organize internal HRSC events such as workshops, training sessions, team days, and recognition events • Manage event logistics including venue booking, travel, catering, materials, and attendee communication • Prepare agendas, capture minutes, and track action items, follow up with owners, and maintain clear records of progress • Organize and maintain shared folders, distribution lists, trackers, and HRSC documentation • Support coordination of HRSC communications and team events • Support the HRSC leadership team with daily operational needs and coordination tasks • Process GPT&S invoices in partnership with business owners, Procurement, and Finance teams • Track purchase orders, invoices, and payment status • Prepare, format, and update Powerpoint decks based on outlines, drafts, or guidance provided by GPT&S leadership