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• Reviews and interprets health record documentation to accurately identify pertinent primary and secondary diagnosis and procedures that require code and DRG assignment for properly billing inpatient records • Presents on Admission indicators and calculates the correct MS-DRG, Severity of Illness and Risk of Mortality levels per official coding guidelines, THR coding compliance policies and procedures, CMS and other third party payers to ensure accurate reimbursement • Assesses high risk quality cases to accurately trigger pre-bill coding review process • Abstracts and complies clinical data elements such as attending physician, surgeon, consultants, ED physician, birth weight, etc. according to THR guidelines • Validates and initiates correction on patient status, admit and discharge dates and discharge disposition for calculation of correct DRG and length of stay for correct reimbursement • Queries physician when documentation in the record is ambiguous, inadequate, unclear or incorrect for coding and compliance purposes • Collaborates with Clinical Documentation Specialist to improve coding and documentation • Demonstrates and maintains adequate productivity and coding quality metrics as outlined in job description • Demonstrates and maintains coding proficiency by staying abreast of coding guidelines as published in Coding Clinic • Demonstrates timely completion of all THR training and education as well as maintains credentials by completing assigned continuing education credits per THR Coding Compliance requirements

• Assist with Digital Reporter training programs throughout the United States • Facilitate one-week onboarding and training programs for newly hired Digital Reporters • Conduct live dictations and hands-on training exercises for trainees • Provide mentorship, guidance, and ongoing support to Digital Reporters • Deliver feedback and recommendations to strengthen training programs and align with industry trends and business objectives • Ensure new hires are proficient in required technology, procedures, and best practices • Manage the verbatim capture of legal proceedings utilizing audio and visual technology • Create annotations and keyword markers to facilitate transcription workflows • Manage speaker identification and exhibit tracking during proceedings • Transport, set up, operate, and maintain audio/video equipment, including laptops, mixers, microphones, and software • Follow company-defined standards, processes, and operating procedures • Represent U.S. Legal Support in a professional, organized, and punctual manner • Provide support to Digital Reporters via email, Microsoft Teams, and 8x8 • Assist reporters with procedural questions and best practices • Collaborate with leadership to identify opportunities for process improvement • Perform additional administrative and operational duties as assigned

• Manage resources to meet performance expectations while delivering a superior client experience • Assign appropriate internal and external resources based on case requirements • Proactively manage jobs in progress to ensure timely completion and delivery • Respond to urgent client and resource requests, including outside standard business hours • Collaborate with leadership to provide regular updates and ensure alignment • Build and maintain strong working relationships with internal teams, vendors, court reporters, and other service partners • Partner with Sales to ensure overall client satisfaction and service delivery • Review case materials, including notices of deposition, complaints, captions, and related documentation • Develop case-specific “standing orders” and communicate them to all relevant internal teams • Identify and coordinate special requests, including rough drafts, real-time services, transcripts, exhibits, and video • Create case memos and maintain accurate notes within internal systems • Establish communication workflows, including distribution lists when appropriate • Consult with production teams on deliverables including transcripts, exhibits, and video • Apply best practices to ensure efficiency, consistency, and quality across all cases • Demonstrate company values in all internal and client interactions • Perform additional duties as assigned by leadership

• Lead end-to-end delivery of a Salesforce CRM MVP from discovery through launch • Develop and manage a phased project timeline, including milestones, dependencies, integrations, and resource needs • Coordinate across business leaders, IT/Salesforce teams, and external partners as applicable • Proactively identify risks, dependencies, and mitigation strategies • Facilitate stakeholder interviews/workshops to gather and prioritize requirements across business units • Translate business needs into clear, structured user stories, process flows, and functional requirements for Salesforce configuration/build • Align stakeholders on scope for MVP vs. future phases • Work closely with the internal Salesforce/ITS team to refine requirements, backlog, and sprint plans • Support UAT planning, execution, and issue resolution • Identify required integrations and coordinate dependencies • Define resource plan aligned to timeline • Deliver a functional Salesforce CRM MVP aligned to agreed scope • Produce a documented backlog and roadmap for future phases (post-MVP enhancements)

• Process and enter new and rescheduled scheduling requests (e.g., depositions, hearings, trials) into our internal system (SPOT). • Execute job settings within strict timelines to meet service level agreements (SLAs). • Manage direct billing setups for insurance carriers. • Handle Portal/Hopper requests accurately and efficiently. • Review requests for missing information and proactively follow up with clients. • Identify and correct data entry errors or inconsistencies. • Respond to internal inquiries and retrieve necessary records or files. • Ensure compliance with data integrity and security protocols. • Collaborate across departments and perform additional tasks as assigned.

• As an Inbound Sales Representative, you will be the first point of contact for customers reaching out to learn more about our wireless plans and services. • Use a consultative approach to understand their needs through discovery questions, provide tailored solutions, and close the sale – all while delivering an exceptional customer experience. • Your energy, curiosity, and the ability to ask the right questions will help uncover customers' needs. • You’ll position Consumer Cellular as the reliable, value-based solution they’ve been looking for. • By asking discovery questions, you will be able to provide the best recommendations on products and services that fit both their budget and lifestyle. • You know that when you hear objections, this is an opportunity to build trust and ask more questions. • You will recognize the right time to close the sale and add a customer. • Maintain accurate records using CXOne and other internal tools (training will be provided).

• Provides critical assessment of the health record documentation to accurately identify pertinent primary and secondary diagnosis and procedures that require ICD-10-CM/PCS code and MS-DRG assignment for proper billing complex (Medicare, high dollars, long LOS and high CMI) inpatient records. • Abstracts and compiles clinical data elements such as attending physician, surgeon, consultants, ED physician, birth weight, etc. according to THR guidelines. • Queries the physician and takes initiative to collaborate with Clinical Documentation Specialist and other departments when documentation in the record is ambiguous, inadequate, unclear or incorrect for accurate coding and compliance. • Demonstrates and maintains adequate productivity and quality metrics as outlined in job description. • Demonstrates and maintains coding proficiency by staying abreast of coding guidelines as published in Coding Clinic.

• Review, edit, and maintain the job calendar daily to ensure accuracy and coverage • Coordinate and assign court reporters based on client needs, availability, and requirements • Partner with internal teams to understand service requests and align on priorities • Communicate with clients and external court reporters via phone and email in a professional, timely manner • Monitor incoming requests and respond quickly to last-minute changes or cancellations • Collaborate with the Scheduling Team to ensure work orders are completed accurately and on time • Support special projects and additional tasks as needed

• Customer Connection - You will be the introduction to the Consumer Cellular experience. • Building Value - Your role is what brings this to life. • Overcoming Objections – You know that when you hear objections, this is an opportunity to build trust and ask more questions. • Closing the Sales by Welcoming Customers to the Family – You’ll recognize the right time to close the sale and add a customer. • Integrity and Accuracy - Maintain accurate records using CXOne and other internal tools. • Being a Team Player – We win together!

• Assists OP leadership with the development, implementation, monitoring and process improvements of the OP Specialty coding section • This includes: section policies and procedures, policies and procedures rolled out to clinical areas, share point sites and other tools that assist in the management and communication of specialty coding functions, job tasks and productivity standards • Assists manager with employee development • Assists the management team with Fiscal Management of coding resources and processes • Assists the management team in Quality and organizational improvement to include, but not limited to, collaborating with clinical departments to resolve coding and billing issues • Serves as specialty coding knowledge SME