Patient Services Specialist
Location
United States + 1 moreAll locations: United States | Canada
Posted
1 day ago
Salary
C$47.6K - C$79.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Services Specialist
McKesson
Role Description Nous sommes à la recherche d’un(e) coordonnateur(trice) à la planification des soins aux patients organisé(e) et minutieux(se) pour soutenir l’équipe des services de perfusion INVIVA. Dans ce rôle, vous serez responsable de coordonner les rendez-vous des patients, de gérer les références et d’assurer la prestation en temps opportun des traitements par perfusion et injection. Relevant du/de la superviseur(e) PCC, vous collaborerez avec des professionnels de la santé, des pharmacies et des équipes internes afin de garantir que les patients reçoivent leurs traitements conformément aux ententes de niveaux de service (SLA) et aux exigences cliniques. Qualifications - Diplôme d’études postsecondaires en administration, en santé ou domaine connexe ou combinaison équivalente de formation et d’expérience - Minimum de 2 ans d’expérience en service à la clientèle, idéalement dans un environnement à volume élevé - Expérience en coordination de services (patients ou clients) ou en planification - Excellentes compétences en organisation et en communication - Capacité à gérer plusieurs priorités et à respecter les échéanciers - Maîtrise des outils informatiques (MS Office et systèmes de planification) - Maîtrise de l’anglais (oral et écrit) Requirements - Coordonner et planifier les rendez-vous de perfusion/injection selon les références et directives médicales - Contacter les patients pour fixer et confirmer les rendez-vous dans les délais établis - Collaborer avec les pharmacies pour confirmer la disponibilité des médicaments avant la planification - Coordonner les horaires des infirmier(ère)s et assurer la disponibilité des ressources cliniques - Maintenir des dossiers patients précis et à jour dans les systèmes de planification - Gérer les appels entrants/sortants et les courriels en respectant les indicateurs de performance (KPI) - Envoyer des communications aux patients (courriels de bienvenue, confirmations de rendez-vous) - Assurer le suivi des références et des livraisons de médicaments en attente - Gérer les replanifications, les absences et les modifications de rendez-vous - Collaborer avec les équipes internes et les partenaires externes pour assurer une expérience patient fluide - Participer à la rotation de garde et travailler selon des horaires prolongés, au besoin Preferred Skills/Experience - Expérience en milieu clinique, hospitalier ou en services de perfusion - Connaissance de la terminologie médicale ou de l’administration en santé - Bilinguisme (français/anglais) - Expérience avec des systèmes de planification ou dossiers médicaux électroniques (DME/EMR) - Solides aptitudes en résolution de problèmes et grand souci du détail - Capacité à travailler de façon autonome et en équipe dans un environnement dynamique Benefits - Competitive compensation package - Base Pay Range: $47,600 - $79,300 - Annual bonus or long-term incentive opportunities may be offered
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