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Gugu Robotics

The Future is Now; Beyond Boundaries, Beyond Imagination

Managed Services Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Colombia

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzureCloud

Job Description

Managed Services Delivery Manager

Gugu Robotics

• Own end-to-end delivery of one or more managed services engagements, ensuring service commitments, SLAs, and quality targets are consistently met • Run the operating cadence—intake, prioritization, backlog refinement, and recurring delivery—across one or more cross-functional service teams • Manage releases, enhancements, and change requests against systems already in production while protecting stability and uptime • Identify and proactively manage dependencies, risks, escalations, and potential SLA breaches before they impact the client • Define, track, and report service KPIs and SLAs, using data to guide decisions, manage service health, and inform tradeoffs across scope, capacity, and budget • Oversee incident, problem, and change management, ensuring issues are resolved within agreed response and resolution targets • Bring an AI-forward mindset to your daily work, using tools like Claude to enhance delivery planning, reporting, and stakeholder communications • Serve as the primary delivery contact for clients, building trusted relationships through transparency, consistency, and clear communication • Lead stakeholder working sessions and delivery forums with confidence • Communicate progress, risks, and tradeoffs clearly to executive and non-technical audiences • Support Senior Delivery Managers and Client Partners in identifying opportunities to expand value within the engagement • Lead delivery teams across onshore and offshore locations, fostering accountability, collaboration, and delivery excellence • Mentor delivery coordinators and team members on your engagement, sharing knowledge and supporting their growth • Foster a culture of transparency, continuous improvement, and high performance across the engagement • Contribute to improving delivery practices, tools, and frameworks across engagements • Participate in interviews for service team members and contribute input to hiring decisions

Job Requirements

  • 3+ years of experience in software delivery, technical project management, or engineering leadership
  • Strong understanding of agile delivery practices (e.g., Scrum, Kanban)
  • Experience managing distributed teams across onshore and offshore locations
  • Ability to deliver multi-platform digital systems in agile environments
  • Strong client-facing communication and relationship management skills
  • Exceptional English speaking ability
  • Experience with delivery tooling (e.g., Jira, Confluence, GitHub, Azure DevOps, CI/CD pipelines)
  • Familiarity with cloud-native architectures and AI-enabled platforms
  • Demonstrable usage of AI tools to enhance delivery planning, reporting, and documentation (e.g., Claude)
  • Scrum Master or equivalent certification preferred
  • Experience in regulated environments (e.g., utilities, government, finance) is a plus.

Benefits

  • Health insurance
  • Remote work options

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