• Installing, troubleshooting, repairing, and calibrating Solventum Steri-vac™ Sterilizers and Abators in hospital and industrial (Life Sciences) environments. • Performing preventive maintenance (PM) activities to ensure equipment reliability and performance. • Providing technical consultation and in-service training to customers on equipment operation and maintenance. • Managing customer relationships through service agreement renewals, obtaining purchase orders for billable service visits, and scheduling customer visits. • Supporting customers by delivering timely and effective technical service while maintaining high levels of customer satisfaction.

Role Description We are hiring a Field Applications Engineer to own the technical relationship with our customers. You will be the credible engineering voice our customers talk to, walking them through results, fielding their technical questions, and making sure they get real value out of the platform. This is also our highest-leverage customer support seat. You will be close enough to customer designs and to the product to speak authoritatively when customers have technical questions, push back on results, or need help getting more value out of the platform. You will work closely with our internal operations and engineering teams to keep the customer-facing experience sharp, and you will be the customer’s primary technical contact throughout the engagement. Core Responsibility - Own the technical relationship with Cadstrom customers. - Author customer-facing deliverables, drive technical conversations, and ensure customers continue to extract value from the platform across the lifecycle of an engagement. Key Responsibilities - Serve as the primary technical point of contact for assigned customer engagements. - Author and deliver customer-facing reports and supporting materials. - Lead technical walk-throughs, working sessions, and follow-up conversations with customer engineers. - Defend, contextualize, and refine results in conversation with customers. - Support customer adoption: help customers integrate Cadstrom into their existing design and review workflows. - Surface customer use cases and adoption signals back to internal teams. - Identify expansion opportunities and partner with sales to convert customer success into broader engagements. - Contribute to customer-facing documentation, onboarding materials, and best-practice guidance. What Success Looks Like - Customer confidence: deep technical credibility established with customer engineers, low escalation rate. - Customer outcomes: measurable engagement and adoption growth across assigned accounts. - Deliverable quality: customer-facing reports and conversations consistently land as polished, accurate, and engineer-credible. - Expansion: identified use cases and adoption patterns that turn pilots into broader engagements. - Product signal: structured feedback to internal teams that helps improve the customer-facing experience. Qualifications - Technical foundation: Bachelor’s degree in Electrical or Electronics Engineering or a closely related technical field. Advanced degree welcome. - EE experience: 5+ years of hands-on electrical engineering experience, ideally including board-level design, debug, or design review. - Customer-facing experience: prior experience working directly with external technical customers in an FAE, applications engineering, customer engineering, or similar role. - Citizenship and location: US citizenship and US residency are required for this role. Essential Skills and Characteristics - Technical Competency - Strong board-level EE judgment: comfortable reading a schematic, reading a data sheet, and forming a defensible opinion. - Comfortable across the analog and digital boundary: power, signal integrity, bus topology, basic mixed-signal considerations. - Curiosity for how modern validation tooling works and where it adds the most value. - Customer-Facing Excellence - Strong written communication: can author a customer-facing report that reads as credible to a senior EE. - Strong verbal communication: can hold a substantive technical conversation with a customer engineer who pushes back. - Calm under technical scrutiny, comfortable defending or revising a position on the merits. - Demonstrated ability to build trust with technical customers and grow accounts over time. - Operational Maturity - Comfort working closely with internal operations and engineering teams, not just customers. - Ability to manage multiple concurrent customer engagements without dropping balls. - Process-oriented mindset: helps document what works and surface what does not.

• This role is responsible for delivering high-quality technical service and support to medical imaging customers. • The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. • Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. • Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners. • Service, install, evaluate, and maintain medical imaging equipment across the United States. • Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations. • Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues. • Represent the company professionally during on-site visits and communicate customer feedback to internal teams. • Expand technical knowledge continually and contribute to improving engineering competency. • Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction. • Document new processes and provide training to end users, while supporting additional duties as needed. • Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics. • Driving and vehicle operation are essential functions of this role.

Title: SSO Field Monitoring Area Head (Remote) Location: Field Non-Sales (USA) United States Job ID REQ-10078285 Job Description: Summary #LI-Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require up to 30% travel. Looking to turn breakthrough science into transformative treatments? Join our team as a SSO Field Monitoring Area Head, where you will play a critical leadership role in advancing clinical trial execution across your geographic Area. In this highly visible role, you will drive field strategy, optimize site engagement, and lead high-performing teams to deliver trials with quality, speed, and impact-helping bring innovative medicines to patients worldwide. About the Role Key Responsibilities - Lead and Develop Field Teams: Provide leadership for CRAs, CRA Managers, and FSP partners, ensuring strong functional management, coaching, and performance excellence. - Drive Trial Execution Excellence: Ensure trials are delivered against enrollment targets, timelines, and budgets, using data-driven insights and KPIs to guide decision-making and performance optimization - Strategic Field Planning & Execution: Design and implement field strategies that enhance site engagement, patient recruitment, and overall trial quality in alignment with global SSO objectives. - Optimize Resource Allocation: Collaborate with the CRA Managers and FSP Vendor Line Managers to strategically allocate field monitoring resources and ensure alignment with portfolio priorities. - Strengthen Monitoring Quality & Compliance: Ensure adherence to ICH/GCP, regulatory requirements, SOPs, and data standards while proactively addressing risks and compliance challenges. - Advance Monitoring Excellence: Oversight of team's Field Monitor Accompanied Visit Plan, assessing monitoring quality and driving continuous improvement through targeted development and issue resolution. - Collaborate Cross-Functionally: Partner with global and regional stakeholders to support end-to-end trial delivery and contribute to broader clinical operations initiatives. - Lead Change and Innovation: Champion innovation, digital enablement, and future-ready capabilities to evolve field monitoring strategies and trial delivery models. Essential Requirements - Bachelor's degree in a scientific or health-related discipline - Fluent in written and spoken English - 10+ years' experience in clinical study management, including progressive leadership responsibility - 5+ years' experience managing direct reports - Proven experience in Vendor and FSP management; leading internal and external clinical teams; Site monitoring and clinical quality compliance; Clinical trial budgeting and financial - Deep understanding of clinical drug development, with strong expertise in monitoring and trial execution - Demonstrated ability to lead teams, solve complex problems, and navigate compliance challenges with accountability - Strong knowledge of global clinical standards (ICH/GCP), regulatory authorities (FDA, EMA), and applicable local regulations Desirable Requirements - Advanced degree (e.g., MSc, PhD, or equivalent) The salary for this position is expected to range between $176,400 and $327,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.