• Partner with Account Executives to qualify opportunities, understand business drivers, and define success criteria. • Lead discovery workshops with prospects to surface requirements and translate them into tailored solution architectures. • Design and deliver compelling, scenario-based product demonstrations that speak directly to customer use cases. • Review and respond to RFPs, ensuring Omilia technology and services are represented with precision and impact. • Serve as a trusted technical advisor throughout the entire evaluation and solution design process. • Map customer use cases to existing Omilia Customer Journeys approved by Product and Delivery. • Collaborate with customers, prospects, Product, and Delivery to propose custom Customer Journeys where needed. • Bridge technical concepts and business value — making complex voice AI capabilities accessible to non-technical stakeholders. • Show customers how to build and develop applications using Omilia technology and services. • Work with the Omilia Product team to address use cases not yet covered by existing technology and services. • Review and edit Scopes of Work, ensuring commercial documentation accurately reflects Omilia's offerings. • Collaborate with Product, Delivery, and Marketing to feed customer insights back into the roadmap. • Support smooth customer handoffs from Sales to Delivery, maintaining continuity and trust. • Lead onboarding and enablement of new channel partners across the LATAM region, ensuring they are equipped to position, demo, and implement Omilia solutions effectively.

• Manages loss control assignments to achieve risk improvement and continuing account service with a focus on reducing line-of-business loss trends and improving safety programs. • Uses established loss control practices, processes, and procedures to analyze the operations and exposures of different types of risks. • Applies intermediate-to-advanced knowledge of recognized codes and standards (e.g., OSHA, NFPA, DOT) with the ability to articulate to others in loss control survey work. • Assesses risk attitude for addressing uncontrolled exposures on new and existing business. • Identifies risk improvement opportunities through recommendations and safety program improvements. • Manages and develops service partnership plans and provides consulting services to an assigned book of business. • Builds and maintains strong underwriter and agency relationships. • Utilizes knowledge, experience, and creative resources to find a wide range of solutions. • Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved. • Actively participates in department meetings, committees/projects, and performs other duties as assigned. • Identifies opportunities and solutions to improve loss control process efficiencies and effectiveness.

Role Description Consultancy to Conduct a Safeguarding Gap and Needs Analysis across War Child Fundraising Members. War Child is committed to ensuring a safe, respectful, and inclusive environment for all individuals associated with its work, including children, young people, adults at risk, staff, volunteers, partners, and other stakeholders. Safeguarding is a core organisational responsibility and an essential component of our operations. To strengthen its safeguarding framework and ensure alignment with legal requirements, best practice, and organisational risk exposure, we are looking to commission a comprehensive Safeguarding Gap and Needs Analysis across War Child's Fundraising Member offices. In 2023/2024, War Child went through a merger process, bringing all separate War Child entities together under a foundation agreement to form the War Child Alliance. The Alliance operates through a shared platform to deliver a networked organisation across all countries in which War Child operates. Our Fundraising Members have wide-ranging responsibilities, including raising funds for War Child’s international projects, communications and advocacy, and many also directly deliver programmes for vulnerable children. In relation to Integrity & Safeguarding, all War Child entities and staff operate under the I&S Policy Framework which incorporates our Code of Conduct, Safeguarding (Adults and Children) Policy, and our PSEAH Policy. The merger saw the creation of a global Integrity & Safeguarding team responsible for ensuring the Alliance delivers on the commitments under this framework. The findings will inform the wider organisation about the effectiveness, consistency, and accessibility of the current safeguarding framework across diverse operational contexts of Fundraising Members. Qualifications - Proven expertise in safeguarding, ideally within the INGO structure. - Experience conducting safeguarding audits, gap analyses, or organisational assessments. - Strong understanding of relevant legal, regulatory, and best-practice frameworks. - Strong analytical, report-writing, and presentation skills. - Knowledge of fundraising organisations and the safeguarding risks, donor expectations, and compliance requirements specific to grant-making and fundraising environments (desirable). Requirements - Assess War Child’s current safeguarding arrangements for Fundraising Member countries. - Identify gaps, risks, and strengths in safeguarding. - Provide actionable recommendations for enhancing safeguarding effectiveness and compliance. - Support prioritisation of resources and strengthen accountability. - Review current safeguarding resourcing in Fundraising Members. - Assess current reporting processes to regulatory bodies. Benefits - Budget range: €11,000 - €14,000. Key Deliverables - Inception Report (end of week 2, mid-July): Finalised methodology, data collection plan, stakeholder engagement approach. - Evidence Gathering (end of week 7, end of August): Interviews, document review, surveys and self-assessments, focus groups. - Safeguarding Gap and Needs Analysis Report Writing (weeks 8-9, September): Summary of findings, analysis of strengths, gaps, and risks. - Action-Oriented Recommendations Developed (week 9 and 10): Practical, prioritised recommendations, including resourcing requirements. - Presentation of Findings (weeks 11 and 12): Prepare and deliver presentation to stakeholders.

• Customer collaboration: Collaborate closely with account teams and customers, leveraging your technical expertise, industry knowledge, and solution-oriented mindset to develop innovative solutions that address real-world challenges and deliver tangible value. This will involve travel to customer sites to build relationships, run engagements and deliver impactful presentations and workshops. • Solution discovery and design: Lead the technical and solution discovery workstreams, assessing customer needs, defining scope and success criteria, and clearly articulating the value proposition of Neptunes platform and solutions. • Customer engagement delivery: Develop and deliver engaging presentations, demos, proof-of-values, and discovery workshops, tailoring your approach to specific customer needs and personas. • Consultative partnership: Act as a trusted advisor to customers, guiding them through their digital transformation journeys and providing expert guidance on solution implementation and optimisation. • Technical expertise: Build and maintain deep subject matter expertise across Neptune’s platform and solutions, staying abreast of the latest features and capabilities. • Sales enablement: Create high quality documentation, presentations, and other resources to support sales efforts and empower the go-to-market teams. • Customer advocacy: Gather and synthesize customer feedback, advocating for customer needs and collaborating with product and engineering teams to drive innovation. • Evangelism and thought leadership: Occasionally represent Neptune at marketing events, engaging with our developer communities, and deliver training and enablement sessions to partners and customers.