State National Companies (SNC)

• Manages loss control assignments to achieve risk improvement and continuing account service with a focus on reducing line-of-business loss trends and improving safety programs. • Uses established loss control practices, processes, and procedures to analyze the operations and exposures of different types of risks. • Applies intermediate-to-advanced knowledge of recognized codes and standards (e.g., OSHA, NFPA, DOT) with the ability to articulate to others in loss control survey work. • Assesses risk attitude for addressing uncontrolled exposures on new and existing business. • Identifies risk improvement opportunities through recommendations and safety program improvements. • Manages and develops service partnership plans and provides consulting services to an assigned book of business. • Builds and maintains strong underwriter and agency relationships. • Utilizes knowledge, experience, and creative resources to find a wide range of solutions. • Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved. • Actively participates in department meetings, committees/projects, and performs other duties as assigned. • Identifies opportunities and solutions to improve loss control process efficiencies and effectiveness.