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Technical Support Specialist Software
Location
Germany
Posted
8 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Support Specialist Software
dexter health
Role Description Wir suchen eine strukturierte, analytische und kommunikativ starke Person, die unsere technische Kundenschnittstelle mit aufbaut. In dieser Rolle bist du die Verbindung zwischen Kunden, Customer Success, Produkt und Engineering. Du analysierst technische Kundenanfragen, recherchierst in internen Systemen, strukturierst Bugreports und sorgst dafür, dass offene Themen zuverlässig bis zur Lösung verfolgt werden. Das ist keine klassische Callcenter- oder Helpdesk-Rolle. Du musst auch kein Entwickler sein. Wichtig ist, dass du technische Zusammenhänge verstehen willst, sauber denkst, klar kommunizierst und Verantwortung für offene Themen übernimmst. Du wirst eng mit Customer Success, Produkt, Engineering und unserem CTO zusammenarbeiten. Wir erwarten nicht, dass du alles schon kannst. Wir erwarten aber, dass du schnell lernst, strukturiert arbeitest und auch bei unklaren Problemen nicht den Überblick verlierst. Aufgaben - technische Kundenanfragen analysieren und prüfen, was im System tatsächlich passiert ist - in Tools wie HubSpot, Linear, Slack, Sentry, Logs und internen Admin-Systemen recherchieren - konkrete Fälle prüfen, z. B. Dateiübertragungen, Zeitpunkte, Systemereignisse oder Fehlermeldungen - technische Probleme so strukturieren, dass Produkt und Engineering schnell damit arbeiten können - klare Bugreports mit Kontext, Kundenauswirkung, Priorität und relevanten Details erstellen - Tickets Ende-zu-Ende verfolgen und sicherstellen, dass offene Themen nicht liegen bleiben - Customer Success, Kunden und interne Teams mit klaren Statusupdates informieren - technische Abstimmungen mit Ansprechpartnern auf Kundenseite koordinieren - Implementierungen unterstützen, wenn technische Fragen oder Abhängigkeiten auftreten - wiederkehrende Probleme, Workarounds und interne Abläufe dokumentieren - dabei helfen, unsere Support- und Eskalationsprozesse aufzubauen Qualifications - sehr gutes Deutsch in Wort und Schrift, mindestens C1-Niveau - gute Englischkenntnisse, mindestens B2-Niveau - strukturiertes, analytisches und lösungsorientiertes Denken - klare, verbindliche und professionelle Kommunikation - hohe Zuverlässigkeit und die Fähigkeit, offene Themen konsequent nachzuhalten - Interesse an Software, technischen Systemen und digitalen Prozessen - keine Scheu vor technischen Details wie Logs, IDs, Zeitstempeln, Daten oder Fehlermeldungen - Fähigkeit, Informationen aus verschiedenen Quellen zusammenzuführen und daraus eine klare Einschätzung abzuleiten - Fähigkeit, zwischen Kundenperspektive und technischer Perspektive zu übersetzen - sorgfältiger Umgang mit sensiblen und dokumentationsrelevanten Daten - Ruhe und Struktur auch bei unklaren oder dringenden Problemen Requirements - erste Erfahrung in B2B SaaS, Customer Success, Operations, Product Operations, technischem Support oder Projektmanagement - Grundkenntnisse in SQL, APIs, Datenbanken, Software-Logs oder Bugtracking - Erfahrung mit Tools wie HubSpot, Linear, Slack, Sentry oder Ticketsystemen - Erfahrung im Gesundheitswesen, in der Pflege oder mit dokumentationsrelevanten Prozessen - Erfahrung in technischer Kundenkommunikation oder Implementierungskoordination - Studium oder Ausbildung in Wirtschaftsinformatik, Informatik, BWL mit Tech-Fokus oder einem vergleichbaren Bereich - Erfahrung mit KI-Tools wie ChatGPT, Claude, Codex, Cursor oder ähnlichen Tools Benefits - 100% Homeoffice / Remote-Arbeit - faire Vergütung basierend auf Fähigkeiten, Erfahrung und Standort - enge Zusammenarbeit mit Customer Success, Produkt, Engineering und CTO - Verantwortung für eine wichtige Schnittstellenfunktion im Unternehmen - Arbeit an Software, die in echten Pflegeprozessen genutzt wird - hoher Lernzuwachs in einem wachsenden B2B-SaaS-Unternehmen - moderne Tools und ein KI-naher Arbeitsalltag - Möglichkeit, eine neue operative Funktion bei dexter health mit aufzubauen Company Description Willkommen bei dexter! 👋🏻 Entdecke, wie fortschrittliche KI-Technologie das Leben der oft übersehenen Helden des Gesundheitswesens – den Pflegekräften – verbessern kann. Unsere KI-Plattform revolutioniert die tägliche Arbeit in der Pflege, indem sie zeitaufwendige Aufgaben wie Dokumentation und/oder Planung automatisiert. Dies ermöglicht es Pflegekräften, sich mehr auf die Pflege selbst zu konzentrieren. Unser Ziel ist es, die Arbeitslast erheblich zu reduzieren und die Qualität der Pflege nachhaltig zu verbessern. Wenn du gerne strukturiert arbeitest, technische Zusammenhänge verstehen willst, klar kommunizierst und Verantwortung für echte Kundenprobleme übernehmen möchtest, freuen wir uns auf deine Bewerbung.
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