• Handle customer, courier, and merchant inquiries through live chat, phone, and email support • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally • Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs • Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice • Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines • Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools • Stay up to date with new processes, market changes, training materials, and internal updates

• Connect with patients on the Medsien platform • Build rapport quickly and communicate program benefits with clarity and empathy • Listen to patient concerns, handle objections with compassion, and help them feel supported • Guide patients step-by-step through the enrollment process with patience and professionalism • Manage your patient call pipeline and follow up as needed to ensure smooth enrollment • Accurately document all interactions and outcomes in Medsien’s systems • Collaborate with the clinical operations team to ensure patients are welcomed into ongoing care programs

• Plan, execute and control digital projects from start to finish, ensuring deadlines, scope and budget are met. • Manage project scope, tasks, risks, schedule and quality to ensure efficient execution. • Act as the point of contact between business, design and technology teams, ensuring smooth communication. • Monitor performance indicators such as timelines, efficiency and quality to keep the project on track. • Report project status to stakeholders clearly and transparently. • Facilitate and moderate agile ceremonies (such as daily stand-ups, sprint planning, sprint review and retrospective), ensuring methodologies are followed accurately. Remove blockers and impediments that may affect team progress and project delivery.

• Technische ondersteuning bieden tijdens voorbereiding, uitvoering en inbedrijfstelling van installaties • Programmeren, testen en in bedrijf stellen volgens afgesproken configuraties • Oplossen van complexe storingen en begeleiden van commissioning en overdracht naar service • Bewaken van voortgang en deadlines en bijdragen aan procesverbeteringen • Inhoudelijk aansturen, begeleiden en coachen van (leerling) technici en subcontractors • Fungeren als technisch aanspreekpunt voor klanten en bijdragen aan hoge klanttevredenheid • Zorgdragen voor correcte administratie en werken volgens EH&S- en compliance-richtlijnen