Landmark Information Group

Role Description As a Business Development Manager, you will play a pivotal role in driving growth across our products and services, championing solutions that help modernise the estate agency landscape. This is a high‑activity sales role suited to someone naturally proactive, an authentic self‑starter who thrives on sourcing, managing, and converting their own pipeline without heavy supervision. - You will be supported by an engaged sales team, a clear marketing strategy, a well‑defined segmentation model, and a growing network of industry referrers. - Working with both new and existing clients, you’ll take our solutions to market with confidence and energy. - Initially, your focus will be on our compliance and onboarding products, empowering agents to streamline processes, improve operational efficiency, and reduce risk. - Your remit will expand to encompass a broader suite of solutions and market opportunities as we progress towards a unified single system. - You’ll be instrumental in increasing LEAS market share, driving growth within our existing customer base, and identifying new opportunities across estate agency, auctions, and wider property‑related industries. - This role offers a significant opportunity to shape our commercial success, operating as part of a high‑performing sales team while embodying Landmark’s cultural values, ambition, and commitment to excellence. Qualifications - Strong experience in client relationship or account management, ideally within a B2B environment. - Confident and motivated sales professional who understands how the property market works and what drives estate agents. - Proven track record of delivering sales results. - Familiarity with using CRM systems to track activity, manage pipelines, and maintain accurate records. Requirements - Comfortable operating in both field‑based and remote roles. - Highly organised, able to manage multiple accounts at once. - Capable of prioritising client needs without losing momentum. - Ability to build rapport and nurture long‑term client relationships. - Skilled in spotting opportunities for growth. Benefits - Competitive Salary - Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year - Annual Lifestyle Allowance: £300 to spend on an activity of your choice - Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter - Private Health Insurance: Provided by Vitality - Group Income Protection Scheme - Charitable Fundraising: Matched funding for your efforts - Cycle to Work and Gym Flex Schemes - Internal Coaching and Mentoring: Available throughout your time with us - Training and Career Progression: A strong focus on your development - Family-Friendly Policies - Free Parking

Role Description The Technical and Commercial Lead is a senior, high-impact role responsible for the commercial delivery and technical assurance of Landmark’s engagement with a strategically critical customer. Acting as the senior technical and commercial interface, you will own the end-to-end customer relationship, ensuring services are delivered in line with contractual commitments while driving sustainable revenue performance, margin protection, and long-term customer value. Operating across the full customer lifecycle, you will balance customer advocacy with Landmark’s financial, operational, and regulatory obligations, building a trusted, long-term partnership. - Providing senior technical oversight and delivery assurance across live services, ensuring solutions are robust, resilient, and aligned to contractual and regulatory requirements - Acting as the senior escalation point for complex technical, operational, and delivery issues, working closely with internal teams to drive timely resolution - Owning commercial performance, including contract management, change control, revenue forecasting, margin protection, and cost control - Leading senior customer governance forums, service reviews, and executive-level engagement - Shaping renewal, extension, and future service strategies, identifying opportunities for service enhancement and growth - Ensuring strong governance, risk management, compliance, and audit readiness across the account Qualifications - A strong blend of technical understanding, commercial leadership, and senior customer relationship management experience - Comfortable operating at executive level, providing credible assurance, sound judgement, and clear direction - A proven ability to own commercial outcomes, manage complex contractual obligations, and deliver results through cross-functional teams - Confidence navigating complex technical and operational environments, including live service delivery and assurance - The ability to balance customer needs with commercial, regulatory, and operational realities - A leadership approach grounded in clarity, effective communication, and decisive action Benefits - Competitive Salary - Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year - Annual Lifestyle Allowance: £300 to spend on an activity of your choice - Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter - Private Health Insurance: Provided by Vitality - Group Income Protection Scheme - Charitable Fundraising: Matched funding for your efforts - Cycle to Work and Gym Flex Schemes - Internal Coaching and Mentoring: Available throughout your time with us - Training and Career Progression: A strong focus on your development - Family-Friendly Policies - Free Parking

• Drive growth across commercial real estate and residential conveyancing markets by developing the sales strategy alongside the Sales Director • Ensure sales strategy is clearly translated into focused, effective activity across teams • Create a high‑performance sales culture, embedding consistent sales methodologies, CRM best practice and a strong focus on customer outcomes • Work closely with legal firms and internal stakeholders to shape and deliver compelling propositions • Develop and coach sales teams to achieve targets and grow business sustainably • Lead and motivate two sales pods, setting clear expectations around performance, behaviours and development while fostering a collaborative, values‑led culture • Develop and execute a clear sales strategy that balances new business, retention and expansion, aligned to Searchflow’s wider commercial objectives • Forecast sales performance, setting KPIs and holding teams accountable for their contribution to revenue targets • Embedding consistent sales methodology and ensuring best‑practice use of CRM systems, dashboards and reporting to drive data‑led decision making • Coaching and mentoring direct reports, conducting regular performance and development reviews • Continuously improving sales processes, including lead hand‑off, pipeline management and collaboration with onboarding and technical teams.

• Define and evolve UX research practices and methodologies alongside the Head of UX • Use a hypothesis-driven, data-informed approach to identify and validate problems • Own problem spaces from discovery through to delivery • Design intuitive, accessible, and scalable solutions across complex workflows • Partner with Product, Engineering, and stakeholders to shape product direction • Influence decisions through insight, design expertise, and clear communication • Contribute to design culture and UX maturity across the organisation • Mentor and support other designers through feedback and guidance

• Identifying new business opportunities and clients • Develop and implement growth strategies aligned with company objectives and in line with the strategic direction given by the Legal Market Sales Manager • Conducting market research and competitor analysis to inform decision-making • Building and maintain strong relationships with clients, and external partners, and stakeholders. • Drive personal lead generation and conversion activities and take ownership of leads identified by the sales team. • Identify customer needs and feedback for product/service improvement to relevant teams • Ensure CRM is updated regularly to maintain quality information for business decision making. • Represent the company at industry events, conferences, and networking opportunities. • Assess risks associated with new business opportunities.

• Building strong relationships with clients, understanding their business models, strategic goals, and operational challenges. • Gathering, analysing, and documenting customer requirements and presenting tailored technical solutions. • Collaborating with Sales, Product, Operations, and Customer Success teams to propose and deliver bespoke solutions. • Supporting delivery activities including onboarding, documentation, training, and post‑implementation support. • Maintaining expert knowledge of the mortgage valuation, property, and surveying sectors, monitoring relevant market and regulatory trends. • Providing internal enablement, escalating support for complex queries, and driving continuous improvement across processes and service delivery.