Title: Human Resource Assistant 1 Salary $40,685.00 - $60,714.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2026-51365-05620 Department Executive Offices Division EX OA HROO LI/BG ERWS Job Code 05620 Position Number 00062871 Union Non-Union Bargaining Unit A3 Pay Group ST04 Bureau / Division Code 00813307 Worksite Address 651 Boas Street City Harrisburg, Pennsylvania THE POSITION Join the Human Resource (HR) Office for Labor & Industry and Banking & Securities as a Human Resource Assistant 1 and contribute to a mission that supports employees across multiple agencies. This role allows you to strengthen your organizational skills while working in a supportive environment. You will help keep key HR processes moving and ensure employees receive timely assistance. Step into a position where your efforts keep daily operations running smoothly. DESCRIPTION OF WORK This position provides administrative and technical support for human resource programs within the Employee Relations & Workforce Support Division. Your work helps ensure HR processes are accurate, timely, and aligned with agency policies. As a Human Resource Assistant 1, you will perform the following duties: - Performance Review Support: Review Employee Performance Reviews, monitor timelines, and provide feedback to ensure compliance with requirements - Timekeeping Duties: Code overtime, enter leave requests, run error reports, and correct discrepancies for HR team members - Document Management: Scan, upload, certify, and purge documents in electronic personnel files while ensuring quality control - Claims and Forms Handling: Assist with unemployment claim responses and review Financial Disclosure forms for accuracy and completion - Information Monitoring: Manage email resource accounts, research policy information, and respond to routine inquiries - Separation Processing: Prepare separation notices, submit ePARs, and track processing to ensure timely completion Work Schedule and Additional Information: - Full-time employment - Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. - Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. - Salary: In some cases, the starting salary may be non-negotiable. - You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: - One year of clerical or other comparable experience which involved obtaining, providing, and evaluating information in accordance with established standards; or - An equivalent combination of experience and training. Telecommunications Relay Service (TRS): - 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION - Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). - Your score is based on the detailed information you provide on your application and in response to the supplemental questions. - Your score is valid for this specific posting only. - You must provide complete and accurate information or: - your score may be lower than deserved. - you may be disqualified. - You may only apply/test once for this posting. - Your results will be provided via email.

Manage recruitment processes, coordinate onboarding for new hires, oversee benefits administration, and enhance staff engagement initiatives to foster a positive organizational culture and improve employee satisfaction.

Role Description Join our HR Contact Center Team supporting Amazon employees across select EMEA (Europe, Middle East, and Africa) countries. We are seeking bilingual HR Contact Center Associates fluent in German and English to deliver exceptional employee support in a dynamic, multi-language environment. Reporting to a Team Manager, you will serve as the primary point of contact for employees and managers, handling inquiries through multiple channels including phone, live chat, E-mail, and internal case management systems. Your role encompasses the full employee lifecycle, addressing questions related to benefits, payroll, leave of absence, data management, onboarding, terminations, and absence reporting requests. This role offers the opportunity to make a meaningful impact on the employee experience while developing your skills in a fast-paced, customer-obsessed environment. Key Job Responsibilities - Handle and resolve HR queries in both German and English by leveraging documentation including frequently asked questions and standard operating procedures, escalating issues appropriately when they exceed your scope while maintaining Ownership of the employee experience. - Take full accountability for each employee contact, ensuring queries are accepted and resolved with exceptional customer focus and demonstrating Earn Trust through every interaction. - Identify gaps in supporting documentation and internal processes, proactively recommending improvements to enhance service delivery and Insist on the Highest Standards. - Communicate effectively both verbally and in written form with employees, explaining and resolving concerns across the entire Amazon employee lifecycle with clarity and professionalism. - Actively seek employee feedback to continuously improve service levels, demonstrating Learn and Be Curious by using insights to enhance the support experience. - Work rotational shifts across weekdays and weekends, exhibiting flexibility and Bias for Action to ensure uninterrupted support for our employee community. Qualifications - Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). - Computer skills (Windows, Microsoft Office, Outlook). - Relevant work experience in administration, customer service/call center or HR environment. - Very good proficiency in additional European languages. - Ability to work in international teams where team members are in different locations and belong to different cultures. - Ability to work with confidential information. - Flexibility to work in a fast-paced environment. - Good interpersonal, communication, time management, and problem-solving skills. Requirements - Please submit your CV in English. - This role requires being able to work on rotational shifts in both weekends and weekdays, including bank holidays. - This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Poland, Slovakia, and Czech Republic. - Home Office Requirements: - A quiet and private place to work where you will not be disturbed. - Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment. Benefits - Base pay for this position starts from EUR 1200 gross per month and salary depends on the skills and requirements. - Company benefits subject to further terms, including: - Annual membership in medical clinic. - Life insurance. - Retirement pension. - Meal vouchers. - Career development.

Manage academic personnel casework, oversee recruitment processes, provide policy guidance, and resolve complex academic personnel issues while ensuring compliance with regulations and maintaining accurate records.